Notes: The 2012 Ford Escape has an acceptable complaint history so far, with leaking rear window problems showing up as the main concern so far. NHTSA complaint data shows an early pattern of problems with stalling while driving.

Another concern is the 2012 Escape rolled onto its roof during an NHTSA side impact test so it only received a marginal side impact rating ... not good.


pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Escape body / paint problems

body / paint problem

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2012 Ford Escape Owner Comments

problem #4

Jun 012016


  • miles


I was parked in sam's parking lot and I opened my rear window to get my bags out of the back of my SUV. After putting my groceries in my back seat I went to close my rear window but the left hinge broke and I caught the window. I was shocked that the window was in my hand and I began to scream for someone to help me. A gentleman saw what happened and he helped me push the window back up as much as possible and we had to put duct tape on it so I could drive home. To my surprise the hinges that are suppose to hold my window in were completely corroded. I was lucky that I was not driving when this happened because someone could of seriously gotten hurt. Ford has known of these defective hinges for years but continues to put them on their vehicles. To this date there has not been a recall on the hinges and I am contacting your office so you are aware of the dangers this could cause drivers. I have spoken to Ford customer service and they said it is not there problem, but I feel it is their problem. It is not a warranty issue but a factory defect. It is not normal wear and tear on a vehicle. I have never had a problem with a rear window falling out!! I am more than willing to pay for normal wear and tear on my vehicle. I now have to pay for their negligence for my hinges to be fixed. (I attached the bill quote, it is quite high) I hope that the NHTSA recognizes this as a very serious issue of safety not just for the owners with the defective hinges but those who could be in the path of the window falling out while driving behind one of Ford's SUV's. thank you for you time.

- Inverness, FL, USA

problem #3

Jun 122015

Escape 4-cyl

  • 23,000 miles
The contact owns a 2012 Ford Escape. Upon entering the vehicle, the contact smelled an abnormal odor. The contact realized that the seats, floor boards, rugs, and windows were wet and foggy. The contact stated that the vehicle was leaking water from the windows and the seals on the doors. The failure occurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 23,000... updated 09/30/15

- Louieville , KY, USA

problem #2

May 012014

Escape 4-cyl

  • miles
2012 Ford Escape. Consumer writes in concern regarding letter received about throttle body failure. The consumer also stated the rear tailgate window had to be replaced 3 times, due to a leak.

- Crownsville, MD, USA

problem #1

Aug 152012


  • miles
There are three issues with the car that make it dangerous to drive. When it's sunny, the plastic covering the instrument panel (on the bottom left and right) reflects sunlight back into the drivers eyes. The molding surrounding the gear shifter is metallic looking and also reflects light back into the drivers eyes. The top of the windshield is not tinted and makes the reflection worse. Also the visor can't be used because it hits the rear view mirror when moved.

- Columbia , SC, USA

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