Purchased the vehicle in Feb 2012...drive it an hr or so 1 way everyday to work...in July started to notice it would lag when shifting between gears...at start and in between gears. Took it in for service they had it for less then 3 hrs and said their was nothing wrong but reset the transmission computer problem should go away. It got worse took it back 2 wks later for same issue transmission tech drove it with me in the car, found no issue...took it back 3 wks late same issue a different person told me that's not normal they drove it said they couldn't duplicate the issue but Ford says it's normal for a hard shift on a cold start. I will be taking it back now for a 4th time to have it looked at......car hard shifts not just on cold start and if this was the case I would have had this issue from day 1 not 5 months into driving........this does not feel safe to drive but I am told I have to get used to it......

- Port Republic , MD, USA

When driving at highway speeds 55-60 and then coasting coming to a stop, once engine/transmission hits around 35-40...vehicle downshifts extremely hard...called dealership and they said this was normal behavior...I've never had a vehicle behave like this and would not consider that normal..

- Darien, IL, USA

Vehicle was being prepared to back out of level garage onto driveway with mild downhill slope. Vehicle was started, emergency brake released and automatic transmission placed in reverse, driver's foot engaged brake. Driver realized wallet with driver's license was left inside house. Transmission placed in park, driver removed foot from brake and exited vehicle. Vehicle not noted to be moving when driver exited. Driver entered house through garage entry, retrieved wallet. When garage was re-entered vehicle was backing out of garage onto driveway on its own. Driver attempted to catch up to vehicle on foot and attempt to regain control. Vehicle backed down full length of driveway (approx. 100 feet) and backed across road and down fairly steep embankment on other side of road. Vehicle then backed into a large tree about 10-15 feet from road and abruptly stopped, and an adjacent tree was side-swiped by the rear/left side of the vehicle. No property damage occurred, scant damage to 2 large trees. Driver assessed the damage, re-entered the vehicle. Driver cannot definitively recall what gear the transmission was in when vehicle was re-entered. Driver was able to re-start the vehicle and move it across the road and back onto driveway.

- Woodstock, MD, USA