This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased vehicle brand new. Transmission light is coming on. There is jerking while driving and hard to put in gear. I have the premium extended warranty on car. At 58,099 miles the light has been on. I travel for work and have tried to get an appointment for repair in GA. FL, and two places in AK no one can get me in in a reasonable time. All a least 3 weeks to a month out which leaves me unable to travel for work because I can't afford to rent a car for a month. This is a inconvenience. They say they have so many cars with engine issues in the shop. Ford needs to take full responsibility for this. There should be a recall on these cars. I am almost forced to buy a new car just to be able to work. Ive called my warranty and Ford head quarter and no one can assist. I'm stuck with this lemon. It's unacceptable. Ford needs to be held accountable!
Defective engine block, getting cooling leaking into the engine causing overheating and creating hazard of starting fire, when got tested in the dealership they found problem and we-??ve been told they found a recall on that issue but they cannot fix this right now due to shortage of parts could be months could be years and now car is not safe to drive park at the dealership, Ford dealership can only provide a rental car for the time car being fixed after parts comes
The check engine light came on so I checked the code and it indicated a misfire in cylinder 2. I was headed to the shop for a tuneup when the temperature gage shot up to hot and the engine lost power. It's pouring white smoke from the exhaust and is not drivable. The coolant was completely gone but no leaks found. It's running hot on startup and won't go over 10mph. There was no warning lights until it was too late. The vehicle stalled in the middle of the road and a car almost wrecked into me and my daughter.
The antifreeze is leaking into the cylinders. My car has been diagnosed as being HYDRO-LOCKED. This happened in March. I took the car to REA Ford in Monticello where it was diagnosed. A claim was submitted to the warranty company who said they are not responsible for the repair because the manufacturer knew of this defect and had a Customer Satisfaction Program 21N12 - Short Block Replacement After Coolant Intrusion. This is dated June 09, 2022. There were program limits set in place which ended on November 30, 2022. This issue occurred with my car after this date. It is the same issue and I am being told by everyone that they are not responsible for the repair. The car will not start and had to be towed to REA Ford in Monticello where it is currently sitting. The check engine light came on. I took it to be diagnosed and was told this is the issue. I was told that they could not identify where the leak was until it got to the point that the car was having more difficulty starting and running. The car is now unable to start. My safety was impacted because I was told it was safe to drive but around March 15th, the vehicle would not exceed 6 miles per hour and just stopped moving. It had to be towed to the dealer's garage.
The contact owns a 2018 Ford Escape. The contact stated that there was delayed response while starting the vehicle. Additionally, the vehicle sputtered while driving; with the failure recurring increasingly while in reverse(R). The check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the battery, the starter, the spark plugs, and the ignition coils needed to be replaced. However, after further inspection of the vehicle, the dealer determined that coolant was leaking into the engine, and the engine needed to be replaced. The dealer informed the contact that the failure was related to Ford Campaign Numbers: 19B37 and 21N12; however, the service campaigns had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 125,800.
- Homer, LA, USA
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The contact owns a 2018 Ford Escape. The contact stated that while driving at speeds of 35 MPH or lower, the vehicle was hesitating and jerking. The RPM-??s would erroneously be reduced. The failure also occurred while the vehicle was idling. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into cylinder #1. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 82,915.
The car began overheating while in operation. The driver immediately pulled over and shut the car off, and the car was towed to the dealership. It was discovered that there was a crack in the gasket, allowing coolant to slowly leak into the engine over time. The engine seized and is no longer operable. This is, as confirmed by my Ford mechanic, and KNOWN and COMMON issue with this particular year/model. Ford is aware that this is a manufacturing defect and has not issued a recall at this time.
In my 2018 ford escape, that I purchased only two years ago, my check engine light came on for the first time. I took my car to the dealership, and they stated that there was a coolant leak and had leaked into my cylinder 4 causing the vehicle to misfire and not function properly. Due to this, the dealership stated that this repair would cost me 8500 dollars to repair this issue and that was by replacing the short block of the engine.
The contact owns a 2018 Ford Escape. The contact stated that after purchasing the vehicle while driving at an undisclosed speed, the front driver-??s side seat pivoted back requiring the contact to stand on her left foot to reach the brake pedal while the seat inadvertently adjusted backward without warning. The contact then stated that the rear passenger-??s and driver-??s side door failed to open, and the front passenger-??s side door intermittently failed to open. Additionally, the contact stated that the vehicle started to shake, and the check engine warning light illuminated. The vehicle was taken to Midas where it was diagnosed that the air intake tubes were glued together causing a lack of intake air. Additionally, cylinder #3 had misfired. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 101,918.
In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We-??ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn-??t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.
The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.
While driving vehicle on highway at highway speeds of 65 MPH. Vehicle check engine light started flashing. Vehicles slowed to 20 MPH. We almost got hit by 6 different vehicles and caused a pile up. Large cloud of black smoke left from tailpipes. Was stranded on side of highway. Was told by Ford that vehicle needed a new short block. This is the 3 engine for this vehicle with only 37000 miles.
I had my adaptive cruise control on while driving on a highway and suddenly lost power/acceleration. I was able to limp the car back home and the check engine light came on. I took it in to get the error code read, which prompted that there was an issue with the high pressure fuel pump. I got that replaced by our normal service provider and picked up my vehicle. While driving the vehicle again (with adaptive cruise on), I lost acceleration/power. Since I wasn't in the area, I had the vehicle towed back to the service provider where the replaced fuel pump had "collapsed onto itself and broke", which luckily didn't cause serious injury. In this state, the service provider told me it was unsafe to drive. With the newest fuel pump, everything seemed fine for a few days in my daily travels. We were on our way to a vacation stay (highway speeds, adaptive cruise, driving for 2+ hours, etc.) when the issue presented itself again. This time when we returned to the service center, they stated that the engine had sludge which was causing the damage to the fuel pump and we would need to replace the engine. Since owning this vehicle, I have had it serviced as stated in the Ford service schedule (90,000 mile service, oil changes, etc.) and have always kept an eye on the temperature gauge. The fact that I have maintained this vehicle well and the engine now needs replacing doesn't seem to add up. I feel like there is a serious flaw with these engines and luckily, they didn't cause any accidents or harm in this instance.
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle made a loud knocking sound. The vehicle was restarted, and the check engine warning light illuminated. Additionally, whenever the A/C was activated, there was a squealing sound coming from the vehicle. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the warranty had expired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 58,200.
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing anything about it.
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle the contact heard an unknown sound coming from the vehicle and the vehicle started to shake, followed by the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty and did not provide any assistance. The failure mileage was 137,000.
Engine over heated. Had diagnostics ran on it and it came back with 9 error codes. Then had a block diagnostics done on it and it came back with 4 dealer codes. My 2018 Ford Escape is at the ford dealership as of 3/26/2023. Engine light is on.
The warning light came on. Car over heated, no steam, but antifreeze leaked by the wheel. There were no leaks to be found, so change the reservoir. Took the car out to test. After 30 minutes of driving car over heated again. I then took the car to the shop. I was told several need a new engine. Several codes showed up on diagnostic test.
The vehicle started running rough - thought I had gotten bad gas. Took it and had it scanned and it read #2 ignition coil was bad. Had it replaced and it got worse so mechanic took it off. They found the coolant was low and then discovered blown head gasket. Coolant was running inside of motor and not outside onto the ground. I have found numerous reports on this same failure of the Ecoboost 1.5L engines. Messages came up and I took it to my mechanic.
A D V E R T I S E M E N T S
- St Augustine, FL, USA