Took vehicle my 2018 FWD SUV Ford Escape to Ford dealership for routine oil change service including tire rotation with 34,250 mileage on vehicle. Was told could not rotate tires as lug nuts were swollen/distorted and needed to get new ones for replacement and that my vehicle's tire iron or other conventional wrench will not fit when this happens and equipment can break, etc. Ford DID NOT have a recall for this problem. Was told the original Ford lug nuts poor quality and design so bought new better ones from different manufacturer. I believe this should be a covered recall issue. Ford service code from invoice: ACPZ1012HX (I am unable to upload/attach invoice)

- Grand Junction, CO, USA

Lug nuts have deformed and cannot be removed with standard lug nut wrench supplied with car. Have to be removed by a mechanic and replaced with new lug nuts which if from Ford only bend again.

- Raleigh, NC, USA

The contact owns a 2018 Ford Escape. The contact stated that after taking the vehicle in for service, the contact was made aware that the lug nuts were damaged and needed to be replaced. The vehicle was taken to an independent mechanic, who determined that the lug nuts were damaged due to the manufacturing installation process. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.

- Columbus, MT, USA

Dealer recommended lug nuts to be replaced. Called dealer to ask why lugs need to be replaced. Service advisor said lugs swell due to inferior materials. This vehicle only has 50,000 miles. This is not expensive to replace, makes you wonder if they cheap out on lug nuts what else is made cheap.

- Angola , IN, USA

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at an independent mechanic for tire rotation, the mechanic informed her that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was unknown.

- Columbus, OH, USA

The contact owns a 2018 Ford Escape. The contact stated while his wife was at a stand still at a gas station, the tire pressure warning light illuminated. The driver continued to drive to her work area. The driver parked the vehicle and when exiting she heard a loud noise and saw the rear driver's side tire had a piece of metal inserted. The driver called aaa and they were unable to change the tire due to the lug nuts. The contact stated aaa had to call a third party to assist with changing the tire. The vehicle was taken to local dealer mullinax Ford of central Florida located at 1551 E semoran blvd, apopka, fl 32703, (407) 890-0557, where it was diagnosed with needing lug nuts to be replaced. The vehicle had not been repaired as of yet. The manufacturer had not been informed of failure. The failure mileage was 49,002.

- Apopka, FL, USA