This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver's side rear door panel gets caught on the door frame and will only open a couple of inches unless force is used. The car has never been in an accident, and nothing has ever been shoved or forced against the door to cause this. There are MANY reports online of similar issues with the Escape (https://www.cargurus.com/Cars/Discussion-t66217_ds936400, https://www.youtube.com/watch?v=TaP7DcfkJ9g, https://community.cartalk.com/t/ford-escape-door-trim-clips/179063, among others). This is a safety issue because if someone needs to enter or exit the back seat quickly, it is difficult or would be impossible if the person was physically injured or had a physical disability that limited their upper-body strength. The problem has been confirmed by a Ford dealer. I am not sure to what extent they "inspected" it. There was no warning or any other symptoms prior to the failure.
When you hit the button to close the liftgate it doesn't usually latch. Many times I have to manually close it because when I push the button the liftgate will close down but it won't latch. I have taken the vehicle to a Ford dealer 2X. The first time they confirmed the issue and replaced a mechanism that controls the liftgate. The problem came back less than 1 week later. When I took it back they claimed it always latched when they tested, and didn't do anything to it. Meanwhile, I took it home and it still won't latch when I try to close it with the button. Vehicle is always off, parked, when I try to close the liftgate. The only odd thing I noticed is if I keep the driver side door open when I put the button to close the liftgate then for some reason the liftgate latches, probably 8/10 times.
We were rear ended from a stopped position on the highway.. my fianc was driving and suffered whiplash. I was in the front passenger seat and broke my back and separated my pelvis, requiring surgery to stabilize. The front passenger seat is now very squeaky. Concerned there was an issue with the passenger seat or seatbelt not functioning properly, leading to my injuries.
- Spokane Valley, WA, USA
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- Ferndale, MI, USA