This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2019 Ford Escape Ecoboost, and the engine had to be replaced at 64,000 miles due to an issue with 2017-2019 Ford Escapes, which Ford did not recall. What happens is the engine sucks all of the antifreeze out of its compartment and dumps it onto the engine block, ruining the engine. It's ridiculous that Ford did not recall this issue, as it is terribly costly to replace an engine on a vehicle. What's even more ridiculous is having to replace an engine with so few miles and paying out of pocket when you're still paying for the vehicle. Some have reported having to have their engine replaced at 15,000 on these same vehicles. Ford needs to be held accountable, if not sued over this issue. And, the dealerships are not nice when they have to fix the problem. Worst and most costly experience with a vehicle ever!
I brought my car into Ford while under warranty because I was having problems. It was told to me that I needed an engine so ford didn-??t contact my warranty company & decided to pay out of there pocket for a short block. The new engine & short block was supposedly put in. Months later I experienced the same problem & brought it back to Ford. Ford told me they don-??t have to fix it being that my extended warranty doesn-??t cover it.
The engine in this vehicle has a known design flaw (see Ford Customer Satisfaction Programs 19B37/21N12) that causes the cylinder head gasket to fail at a location that allows coolant to enter the cylinder. Coolant contains chemicals like ethylene glycol or propylene glycol. While not easily flammable at room temperature, coolant can catch fire if it reaches its autoignition temperature, which can happen when exposed to the extreme heat and pressure inside an engine cylinder during combustion. The gasket failure also exposes the coolant passages within the cylinder head to these extreme temperatures and allows exhaust gases to enter through the failure location. Additionally, the coolant leak will also cause the engine to run at a higher temperature and the increased heat can further elevate the fire risk. Ford admits to this issue and will replace the engine in affected vehicles through Customer Satisfaction Program 21N12, however this program conveniently expired in November 2022, before most owners were made aware of the issue. This extremely dangerous defect does not become less dangerous with the passage of time and there should be no time limit on this repair. Either a class action lawsuit or action by the NHTSA will be required to force Ford to make these repairs. My own vehicle has been parked and not driven for well over a year due to this issue. It was replaced with a Chevrolet Traverse and I refuse to sell the defective Ford Escape to an unsuspecting buyer who would unwittingly be putting their family-??s lives in danger.
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
so its the worst case, there is coolant in multiple cylinders that is why that plug is seized. that coolant leaking in there causes corrosion and essentially welds that plug in place. so i need an engine.
- Olympia, WA, USA
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rough run condition when cold. coolant reservoir almost empty. Block test failed for hydrocarbons in the cooling system indicating a failed cylinder head to block gasket ror cracked head.P0302 misfire for cylinder 2 Issues have been addressed in Customer Satisfaction Program 21N12 happened about a week ago in Jan 2025 then the check engine light came on within the week. vehicle odometer is at 82700
flex plate cracked/ broke at 65K miles. common problem with this engine. Ford not covering this repair and there is a Campaign #22N12 that covers this repair on several other vehicles with the same engine but the escape not included?
Ford 2.0L Turbo Ecoboost engine coolant infusion issue. The problem is a known issue (TSB 22-2229 for 2.0L). Vehicle is now at the dealership where is was diagnosed after taking in the vehicle for a Check Engine light.
I haven't had an issue YET but my mother has the same exact vehicle and Ford's well known issue with the coolant leaking and destroying the engine has happened to her. She is now out $8500 for an issue that they KNOW about and should be recalling and fixing. I am submitting a complaint because I am sure I am next.
The contact owns a 2019 Ford Escape. The contact stated while driving 55 MPH, the check engine warning light illuminated. The vehicle was taken a dealer where it was diagnosed that coolant was leaking into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The contact related the failure to the Customer Satisfaction Program: 21N12 (GTDI Engine -?" Short Block Replacement After Coolant Intrusion). The failure mileage was 124,000.
The contact owns a 2019 Ford Escape. The contact stated while driving 55 MPH, the vehicle lost automotive power, with the message -??Engine Overheating-?? displayed on the instrument panel. The contact pulled over and turned off the vehicle however, the vehicle failed to restart. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the failure was due to a cracked engine block that caused coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure. The approximate failure mileage was 84,758.
I purchased my 2019 ford escape 1.5 ecoboost almost 3 years ago and now without any common symptoms I have a manufacture fault caused coolant leak into my engine. To keep my vehicle in a safe driving condition I would need a new $10K engine replacement. Ford negligently did not recall the part that caused the issue.
The contact owns a 2019 Ford Escape. The contact stated when the vehicle was started, the check engine warning light illuminated. The contact stated that the failure had occurred while returning home from visiting a nearby town. The vehicle was driven to the residence. The following day, the vehicle was taken to the dealer where it was diagnosed with head gasket failure, coolant intrusion into the engine, and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. In addition, the contact was informed that the repair was not covered under the Customer Satisfaction Program: 21N12. The failure mileage was approximately 68,000.
Took my 2019 escape in for regular maintenance of changing spark plugs and transmission fluid change. My vehicle was running just fine no issues when I brought it in. They did the service and only after a test drive did it start to misfire. Long story short the mechanic found it was issue with a faulty cracked piston in the cylinder which caused antifreeze to leak into the cylinder. The only repair for this is a new engine! I regularly serviced my vehicle several times a year at ford and never once received any sort of recall alerts in the mail, email or ford app nor did any the of ford service technicians mentioned anything during service appointments. Excuse my wording If I didn-??t use the correct terms but this is literally the same issue the f150-??s are having so I am curious to why mine has not been recalled yet" I have a 5 year old suv that now needs a new engine and ford knows about the fault and they best replace my engine for free this is shady ford. I-??m single mom of 3 kids I can-??t afford to replace an engine"! That-??s why I bought the 2019 escape brand new to avoid stuff like this happening on a older vehicle but now here I am with a vehicle that is un drivable after 5 years!! Please add this model to your recall ford don-??t be so greedy it-??s your mistake you pay for it!
A fault in the engine block caused a crack allowing coolant to spill into the engine's cylinders. A powertrain fault occurred with loss of power while driving. The problem has been confirmed and inspected by the manufacturer. Misfires occurred intermittently prior to the failure.
Coolant is going into the engine. Ford will not replace since it is a known issue and not a recall. I've had to replace cylinder 3 and spark plug since car started jolting down the road and wouldn't go past 30 mph. Constantly adding coolant. It is available for inspection upon request. Safety is a big issue since I have 2 kids that are with me in that vehicle. If the engine fails while I'm driving it puts everyone on the road at risk. Local Ford dealership confirmed with me this issue was coolant intrusion. This issue has been ongoing since June 2024 until present Nov 2024. Messages for engine failure have popped up. Overheating has came about. Misfiring popped up.
Car started having Misfire code around 40,000 miles (September 2023). Spark plugs and coils were changed out twice within a few months of each other. The last technician to replace the coils said it looked like oil was on the spark plugs. Check Engine light still remains on to this day. Around 55,000 miles, noticed coolant was needing to be replaced every other day. Took to Ford Dealership 10/29/24. Video from Technician, shows coolant leaking into engine and stated this is a common problem TSB and we need a new engine ($9,088). Took to local mechanic for second opinion (11/2/24). He found the same issue. Per Ford Dealership, car is out of warranty as of March 2024 (5 year/50,000). This car was purchased used 1/2023 with 26,800 miles. The car hesitates to start. I have to try multiple times to start the car. Called Ford Motor Company 11/06/24 and they stated to file with NHTSA.
In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.
A D V E R T I S E M E N T S
- Kansas City, MO, USA