This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver's side door made popping or cracking noises when opening and closing. It eventually locked in place while open, and it could not be closed. I took it to the dealer where they initially said that the check strap needed to be replaced. After the part arrived and they disassembled the door, it was discovered that the welds on the component that holds the check strap in place were broken. The car was moved to the body/collision shop for further assessment. In the meantime, I've discovered this has happened with several other 2020 Escapes, but there is no recall as of yet. Obviously, this is a manufacturer defect that needs to be addressed in a more global and urgent manner.
Front drivers side door making a popping sound upon opening and closing a quick google search confirmed there was a issue with the cheap spot welds holding door check bracket on most people are reporting them breaking and window becoming inoperable won-??t go up or down and with ford charging 3500 to fix the issue with the same part and only 3 spot welds holding in place as a commercial truck driver seeing car crashes on a daily basis and have seen multiple people have to climb out of the window of the cars, (hello ford) people could very well be trapped inside a vehicle due to cheap manufacturing and you not fixing the issue talked to 2 different ford dealers in my area and both brushed it off like it-??s a common thing -??todd Judy ford stated we repaired 4 or so in the last month -?? called ford directly and the only information they could offer was there is no recall the vehicle my wife drives is a 2020 ford escape with 41000 miles I find it amazing how a structural issue of the door isn-??t covered past that point.
In October of 2022 my welding to my door came apart on the driver door. It started and continues to make a really loud popping noise whenever it-??s opened. Since then, my window has not been able to roll down either. When I-??m driving the door will open on its own randomly and it-??s extremely dangerous. I-??ve taken this matter up with ford multiple times and they refuse to address it or fix it without me paying out of pocket.
- Chicago , IL, USA
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Left (driver's) door check arm attachment broke - door will not open/close. Only 17,000 miles on 2020 Ford Escape. This is a known issue; why are there no recalls?
Driver side door welds are failing. Vehicle has only 20,600 miles. First noticed the problem Saturday 8/19/2023. The contact stated on occasion the driver side door has problems closing, and the window will not go down all the way.
The door started popping every time I opened or closed the door. Then three days later the spot welds near the hinges fell apart and the door wouldn-??t close all the way. According to the dealership where I bought it I am like the third or fourth this month to come in with this complaint. Ford-??s recommendation is to replace the entire door. It-??s like over $2000 repair. it-??s a safety issue due to the fact that the door first of all wouldn-??t close and the only way to fix it was to drill some screws into the door as a temporary fixed at least get it to the dealership. Ford also told me that only the drivers side door is covered under the warranty to replace the door. The others are not and the chalk it up to -??overextending-?? the door. I also found online that when others have taken a look at the cars the hinge is what is breaking and putting strain on the door and putting the full weight on the actual spot where it connects to the door. A it is not just mine that is doing this a friends Ford TransAm is doing the same thing! I worry that the door will come flying off while driving or I won-??t be able to get it closed one day while out and about and I have a newborn right now that is scary! Also I am out of warranty and have to now pay out of pocket to have it fixed!
Driver's side door hinge has failed. Makes a cracking noise when opening and closing the door. Window will not close automatically if opened so now not able to open it anymore. Occasionally getting warnings that the door is not secure when the car is in Drive. Vehicle is 3.5 years old and only 46k miles so not covered by warranty.
Drivers side door hinge has failed. Makes a cracking noise when opening and closing the door. Window will not close automatically if opened so now not able to open it anymore. Occasionally getting warnings that the door is not secure when the car is in Drive. Dealer says $2-3k to replace the door. Vehicle is 3.5 years old but only 23k miles so not covered by warranty.
The driver's side door makes a popping/cracking noise when opening. Check arm/hinge seems to have failed and the door is not only making noise but the door assembly is pulling apart. The window now does not go all the way down. The vehicle is available for inspection. The door does not properly open or close properly and at times has to be double checked when in the vehicle to make sure it is closed all the way. This is not safe for travel. The vehicle was brought to the dealership and they said they would have to take it to the body shop in order to inspect it. Estimate of charges for repairs is $3,000 - repair would require a new door (both panels), hinges, and paint along with labor. There were zero warnings prior to the failure. The door just makes noise (popping or cracking) when opening and closing.
The spot welds on the driver's door broke. This causes the door to grind when opening/closing. If left for too long, this could lead to the entire door being unusable. No one has looked at this issue other than myself.
My Escape has just over 41,000 miles. Very well taken care of and after sitting in a personal garage, while on vacation, I opened drivers side door and LOUD popping noise began when opening or closing. I took to dealership where I lease from and was informed door stop is broken and only way to fixe is total door replacement. This would need to be at my own cost, I REFUSE TO PAY SINCE I DID NOTHING TO IT, and I exchange in 7 months. This is freaking ridiculous. I can now not use my window and literally am anxious to use my only care to get to and from work. They need to fix!!
The passenger side door has become unusable. When opening it seems to fall of some sort of hinge and is hard to close so we aren-??t able to use the driver side door. We took it to Ford BEFORE our warranty expired and they said it wasn-??t covered. Now we see that hundreds of people has also had this happen so we know for a fact it was a -??lemon-?? but they refuse to fix it and will cost us thousands to repair even though it-??s a factory malfunction. The door is dangerous because it can fall open at any time.
Door welds associated with the door check stop failed. Problem is the same as SSM-50150. Ford is telling me that it-??s 1800$ to repair and I am on the hook for the repair.
A D V E R T I S E M E N T S
- Gretna, LA, USA