This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
What component or system failed or malfunctioned, and is it available for inspection upon request" AWD module failure How was your safety or the safety of others put at risk? While driving the vehicle shifted out of AWD and began losing power as several errors began flashing in dash! They were AWD fault service required Service advance trac Pre collision assist not available AWD off Has the problem been reproduced or confirmed by a dealer or independent service center? Yes @ Loveland ford Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes @ Loveland ford Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes wrench and swervy car light came on first happened around June 13 2024 Shown that this year make and model has had this issue and a customer satisfaction program was in place but has since expired and told that since mine did not experience the problem during that time I do not qualify for the replacement
A clunking noise in the rear at turns to the right starting up from a stop. Local automotive shop diagnosed contaminated rear differential fluid. Changed fluid and told me to contact dealership. Differential should not have the issue at only 30,000 miles. Dealership confirmed issue and recommended TSB 24-2185 be performed at this time. However RDU vent nose part unavailable at this time and had to pay for a special order shipment when it was produced by third party vendor. Did not change fluid and Escape is clunking at right and left turns now and feels unsafe to drive as I herk and jerk down the road.
The vehicle is flashing warning lights for Powertrain Failure, AWD System Failure, Collision-Assist Failure, AdvanceTrac Failure, Hill-Assist Failure. Apparently, these are all linked to a faulty AWD module. Ford is claiming that it is not covered by their Powertrain warranty even though it is a major component of that system. This issue is becoming more and more prevalent with Ford customers. This item should be a recall. Please assist us in making that happen.
2020 Escape has a turn style shifter that becomes stuck in park and will not shift into gear on hot summer days making the car inoperable leaving unsuspecting drivers stranded. The issue happens almost weekly to daily to my vehicle. The dealership has found no cause for this issue as when the shifter is acting up and is inoperable, the dealership has no opening to serivce vehicle.
Premature failure of valve cover gasket and transmission. Valve cover gasket allowing oil to seep in to spark plug -??tubes-?? causing misfires. Transmission showing excessive wear for only 72000 miles.
- West Blocton, AL, USA
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last year in the summer of 2023 I first experienced my 2020 Ford Escape not being able to shift from park to reverse, neutral, or drive. It was a very hot day and my car had sat idle for 8 hours in the sun while I was working. I got into my vehicle and started the car. I tried to turn the dial type shifter to drive and it was locked. I immediately looked online on my phone to see if this was something like turning the wheel one way and then the other and it would unlock. I found some people said to press on the brake and release because maybe it had not completely disengaged when the vehicle was turned off, but that did not work. I then found something else that said to to engage the parking brake and then disengage, that did not work either. Now while stuck in the parking lot alone since all have left and I could not move, a client of the agency I work at, starts banging on my window and screaming at me. Luckily security was still inside and came out to assist me, but it could have gotten ugly because my car that is now only 4 years old, but was 3 years old then, won't function properly. I called the Ford Dealership I deal with, and they tell me that they have never heard of this problem. All the while I am sitting in the car now with the AC on, because it is so hot, and now my car shifts into gear when I try after 10-20 minutes. I found a forum where many people have had this issue and yet, Ford still tells me they have no idea what this is. Now this summer 2024 I have had this issue multiple days in row when it is hot and my car has sat for hours. I again called my local dealership and they still say that they have never heard of this issue and told me to have my car towed to the service center. And yet here is this [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the message "Service All-Wheel Drive" remained displayed. The vehicle was taken to the local mechanic who diagnosed that the All-Wheel Drive Module was faulty and needed to be replaced. The vehicle was later driven to the local dealer who replaced the All-Wheel Drive Module and vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 74,700.
I am getting the following error messages: awd fault service required/ service AdvanceTrac /pre collision assist not available / hill assist not available/ AWD off / powertrain malfunction/ reduced power.
The transmission of the car makes a loud rattling noise only on cold starts, almost sounds like metal is rubbing together. Car has 63K miles, and drives fine but will make rattling noise at cold start, typically around 1.3K RPM. Once the car has ran for a bit in idle, the RPM drops to around 1K and the noise subsides. There are no warning lamps and the vehicles has not been inspected. I am unaware how my safety could be at risk, the problem seems to only be during the cold start for now. This problem has been reported by the NHTSA in SSM 49411, but I wanted to notify that I have had a similar issue with the same vehicle.
I was driving home and all error lights came on. When I got home, my ford app said transmission failure, awd failure, hill start failure and pre collision failure. All of these are necessary to not get in an accident. I called the ford dealer and brought the car in for diagnosis ($200). Ford called a few hours later and said the AWD module is bad and needs to be replaced ($1k).My ford only has 36k miles over 4 years and I-??m the original owner. The vehicle has never been off road or abused in anyway. I see hundreds of people online complaining about this module going bad at such a short time. This should be a recall since ford knew about it with the 2020 vehicles but won-??t replace with their 5year 60k mile power train warranty. It-??s actually affecting my cars performance as I cannot use AWD and car runs sluggish.
Ford service center diagnosed a failed AWD module. It was only examined by the Ford techs at the dealership where I bought it. Total price was approx $1200 which was covered by extended warranty plan, but I had to pay a $250 deductible. The mileage when the warning illuminated was approx 38,900. While driving, AWD OFF was illuminated on dash. As well as POWERTRAIN FAULT, HILL START ASSIST OFF, PRE-COLLISION ASSIST UNAVAILABLE, SERVICE ADVANCETRAC, AND SEE MANUAL. I was put at risk because all of my safety features seemed to be failing. I have heard many others having the same issue all with low miles.(40,000 or less) I believe this component requires a recall because I had only owned the car 3 weeks when this happened. I havent even made a payment on it yet!!
At 25,768 miles, multiple warning messages appeared including: service advanced track, 4WD fault, no cruise control ability, no pre-collision assist, hill side assist fault, and no traction control. BC self test was performed by a mechanic. The vehicle was purchased 3 months prior at the same dealership that performed the test. Results: No communication with AWD module found. The issue was AWD module faulty. AWD module was replaced and reprogrammed. The issue was not covered under the power train warranty (available for 5 years, 40,000 miles) due to the problem relating to the electrical system.
Vehicle 4 years old under 100,000 miles now having transmission issues, vehicle took into for dealership for review (check engine light on)car owner informed service member that specializes in transmission repair not in for 3 weeks as of March 2024. Vehicle now experiencing slipping when acceleration/ deceleration, slipping to stop. Vehicle showing signs of issues as reported with current Ford Lawsuit Accusing Automaker of Concealing Fusion, Escape 6F35 Transmission Problems.
AWD control module needs to be replaced at nearly $1000. Just replaced the emissions sensor for $500. Both are known issues and one was a recall but not for my VIN.
All wheel drive control module controls the powertrain but is apparently not covered under powertrain warranty. Very expensive repair on a relatively new vehicle.
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to hesitate and jerk. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission, requiring the transmission to be replaced. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,000. The VIN was not available.
While driving home from work the car stopped reacting to the gas pedal and I was going fast enough to coast into a parking lot. Had I been on the bridge or turnpike it could have been a disaster.
The contact owns a 2020 Ford Escape. The contact stated that she had parked the vehicle in the driveway and went to manually open the garage door to reverse inside the garage. The contact stated that while opening the garage door, the vehicle started rolling back. The contact stated that the front driver's side door knocked her down, and the front driver's side tire rolled up her right foot. The vehicle crashed into the contacts residential garage. The contact stated that she sustained a crushing wound on the heel of her right foot that was 7 inches long and 1 inch wide. The contact stated that her right heel blew wide open and the tendons and muscles were detached from the bone. The contact stated that she underwent surgery and 3 months of basic bed rest. The vehicle was taken to an autobody repair shop, where it was repaired. The vehicle was also taken to the dealer, where the cause of the failure could not be determined, and the dealer informed the contact that she might have failed to park the vehicle before the incident. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was in reverse, the vehicle made a howling noise coming from the rear end of the vehicle. The vehicle was also emitting a clicking noise when the brake pedal was depressed to shift out of park(P). The failure was intermittent. The contact's spouse, an independent mechanic, stated that it seemed as though there might have been a failure with the parking brake. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the howling noise while the vehicle was shifted into reverse due to not being able to duplicate the sound. The dealer stated that the clicking noise while depressing the brake pedal was diagnosed as a parking brake failure. The vehicle had not been repaired due to not being covered under recall or warranty. The manufacturer was made aware of the failure where it was confirmed that the repairs were not covered by a recall or warranty. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Windsor, CO, USA