This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Back in March my door started making a popping noise. As time went on the weld spots broke which then led to me not being able use my car door window or lock the doors as the fuse keeps blowing due to the parts that are broken. My door also doesn-??t latch completely and I don-??t feel safe.
On May 30th my driver's side door hinge broke and arm fell inside the door, my Ford dealership ordered new door, due to not being able to make repairs, still waiting on 1st door, then on June 27th the passenger front door did the same exact thing, only this time door would not close, had to go to dealership while my wife had to hold door because it was open, we are both elderly and this is dangerous. I contacted Ford relations and because I am barely over the 36,000 miles they said they cannot repair either of the doors..please help..there needs to be a recall under this. I see alot of people filing complaints. Look under SSM50150, THIS IS AN ONGOING, very dangerous problem. Ford needs to be responsible!! It is a flaw in manufacturing, how this happened to both doors within a month of each other..please help.
At about 30,000k miles, began to hear a creak/pop sound when opening and closing the front d/s door. This past weekend, at about 30,075 miles, there was a loud noise when opening and closing the door, and noted that 3 spot welds appear to have popped and pulled through the sheet metal. These held the safety 'check arm' in place inside the door. In researching the matter, I located that you already have this noted (SSM 50150) on vehicles with high usage profiles. I am a regular driver. This is NOT a fleet vehicle. I'm lucky in that the car is under warranty and will hopefully be repaired with zero costs, HOWEVER, this is nothing that any Ford Escape owner should have to deal with, at all, through the LIFE of the vehicle. Furthermore, the same spot welds and check arm apparatus appears to be used on the other car doors, so my guess is that this too can pose an issue. Ford should honor these repairs well beyond any bumper to bumper warranty period, as well as disclose IF the replacement door is using an improved weld or fastening system. ***!!! THIS IS A SAFETY ISSUE because without the arm check functioning properly the door can fly into passing or oncoming traffic unexpectedly, causing injury to the driver of the Escape and/or any oncoming vehicle that slams into said failing door assembly which could result in the loss of control of their vehicle!!! *** My car is in the shop now where I hope this will be part of a covered claim to document. Apparently, I may have to wait months for new front door assembly.
AWD Module Failure and needs to be replaced. Service lights came on, and awd was disabled, pre-collision was disabled, and hill-start assist was not available. I looked this up, and al ot of people have had the same problem. The vehicle was just outside the warranty (37,688) and cost over $1100 to repair. AWD should be considered to be in the Powertrain warranty that is still active.
Door guide hinge failed where the guide hinge is "welded" (glued) to the internal frame of the door, causing the door to sometimes not to close, window to stop lowering, and inoperable lock. Shockingly not covered under warranty
I have been the only driver/owner since May of 2020. Vehicle has not been in any type of accident. 2020 Ford Escape has approximately 18,000 miles. I did purchase (bumper to bumper) warranty. Vehicle is scheduled for service on July 10, 2023. Ford dealerships are understaffed and can only service vehicles on urgency of issue or issues. July date was soonest and was from the 3rd Ford dealership I called. Issues started on May 13, 2023. While vehicle is parked and while it-??s being driven, the following warnings occur: -??AWD Off -??AWD Service Required -??Powertrain Malfunction -??Powertrain Service Required -??Pre-collision Assist Not Available -??Service Advance Trac -??See Manual -??Passenger window opens/closes on its own When vehicle is in park: -??Power Lift-gate opens halfway or does not open -??Doors unlock and lock on their own
I opened the driver side door after returning home and heard some kind of popping sound, kind of like something in the door was catching on something else and then I opened the door more to see three holes on the door near the middle hinge. I opened the door all the way to get out and am now unable to close the door because the hinge is completely broken. I googled it and have seen other people have this same issue from only opening the door. I have no idea how to even close the door.
I have a 2020 Ford Escape SEL edition. Purchased new from dealership in 2021. It was approx 720pm on Thursday 4/13/23. I was driving in Orlando. It was clear weather. No cars were around me and I did not go under an overpass. All of a sudden, I heard a big explosion sound, like a gun shot. I immediately pulled over and took photos and a video of the giant hole in the moon roof. There was no evidence of a strike. On Friday, I took the vehicle to safelite and they said they don-??t do repairs but they vacuumed out the glass, said they did not see any foreign object and put a crash wrap over it to protect from elements until I could figure out what to do. The vehicle has 35,000 miles on it. I took to a Ford Service Body Shop to have it repaired under warranty. Ford denied my claim, but never contacted me for questions. This defect should be covered under warranty as it was a simultaneous occurrence with no apparent reason for the explosion. I have previously taken the vehicle to at least two different dealerships the first time one month after I purchased the vehicle. for a total of three occasions concerned about weird thumping/flapping sound coming from the roof of the vehicle since I-??ve purchased the vehicle. Each time, the mechanics said they couldn-??t find anything wrong and didn-??t hear the sound. Now this has happened. I-??m lucky it didn-??t cause me to wreck and to that, I-??m glad my young daughter was not in the vehicle and that the sun shade was closed otherwise I would have had glass all over me. There was no other warning this would happen and it's a serious danger/risk to drivers.
I contacted the Ted Russell Dealership in Knoxville Tennessee in regards to a recall. I was informed that Ford was no longer sending our parts and that the dealership would not do the repair. I asked if they would be receiving parts and they said they didn-??t know. I was frustrated to find I was suppose to just keep the recall. I called another dealership who was much more helpful and said that was no true.
Hello, The safety problem that I discovered in the car is as follows When I start the car with me "remote-start"and sit on the driver's seat, I can start the car by pressing the start button without first pressing the foot brake. I mean, if the person was operating the car with the remote control, and there were children in the car, and the children pressed the start button, the car would be completed, and the children might be exposed to danger. What is unique is that it is correct in all cases to start the car with the remote control or from the inside using the usual way. You must press the foot brake first! I have peace and confirmation that the driver of the car is an adult and can connect his feet to the foot brakes. In this problem the operation is done without the foot brake. Only when running through the remote. As for operating from the inside, there are no problems. Once again, the problem is when turning on first with the remote. Ford customer service, agreeed that issuse has to be reported to your devision to test it out. Thank you,
faulty spot welds on the drivers door checklink bracket failed and are preventing the door from closing correctly, and now the window wont roll all of the way down. not sure what else is broken inside of the door.
I purchased this car brand new in July of 2020. In the Fall of 2022 the driver side door started making a popping sound when opening and closing and wouldn't close properly. At this point the window started not going down all the way. I took it in to the dealership and was told that the regulator would have to be replaced. They ordered the part and when it came in they replaced it but they discovered that the welds on the bracket holding the check strap to the inside of the door had come detached and the track had become bent and was actually keeping the window from going down. They said that it could not be repaired and the whole door would have to be replaced. To me this sounds like a factory defect and Ford should be responsible for 100% of this replacement. I was outside of my factory warranty so I would be out of pocket for the replacement. The service advisor reached out to Ford to ask what they could do. Ford offered to cover a portion of the expense but still left me with an out of pocket amount that I can't afford to pay. This car was barely 2 years old when this happened and this should not be happening under normal use. The dealership riveted the bracket back to the inside of the door and it's a temporary fix but the window still doesn't go down. It is a major inconvenience and I'm concerned if in an emergency I won't be able to get my window down. I'm paying good money for a new car and should not be having this issue. FORD YOU ARE RESPONSIBLE AND YOU SHOULD PAY FOR THIS REPLACEMENT! I'VE SEEN MANY COMPLAINTS ABOUT THIS VERY SAME ISSUE.
A D V E R T I S E M E N T S
- New Freedom, PA, USA