This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There was a safety recall on my car for the door hinges. I ended up getting a new door that had to be painted. The shop has had to repaint it 6 times due to faulty work. Also was denied getting to.go.to another repair shop
The display screen goes black and freezes for long periods and during navigation use; Reverse camera is black or doesn't display; FordPass doesn't connect
There was a clunking sound when I opened the sun roof. Later when we closed the sun shade, it seems to be hesitating. The next time we opened the sun shade, it seems to be catching. As I drove there was a sliding sound that we finally identified as coming from the sunroof. Something could be seen from the sunshade: an outline of something that continued to slide around in all directions. I looked it up on the internet, concerned about what it could be and discovered that there have been 2021 Escapes with the panoramic sunroof that have a manufacturing defect resulting in poor adhesion of the fixed glass panel and/or front panel to the roof frame. There was a warning that The roof panel or front panel could detach from the vehicle while driving. Detachment could result in injury or death to road users. It can also lead to water leaks and wind noise which it links to the drip rails. I am concerned that this item sliding around is going to tear the headliner and fall on me or a passenger and am not sure it IS a drip rail.
The sunshade rolled in after the cross bar of the panoramic sunroom fell on the sunshade. My dealer is quoting me $1500 to repair the sunshade and no other mechanics will even touch it. My car is a 2021 Ford Escape SEL. Its is a very gently used car and it is terrible that this is happening. It has impacted me financially in a big way and am struggling to find a way to pay for it. I have only had my car for 1 year. Please make Ford do a recall so others do not have to go through this too. Thank you!
Door welds were recalled and doors to replace have been on back order for months. My drivers side window now does not properly go up and down. Door pops when opened or closed and will not stay open if needed. My drivers side window also now has a scratch. I-??m tired of waiting for a repair and still having to pay for a vehicle that is falling apart and nothing being done about it.
1. The Sunroof/Moonroof overhead fabric lining fell off the tracks when moving back, yes. 2. My safety was put at risk from the lining falling off the tracks and nearly completely covering my eyes and face while driving, which also puts the safety of others at risk. 3. I have heard numerous people and Ford Technicians noting that this is a common issue of the sunroof/moonroofs with other similar models. 4. It was completely inspected before financing at a dealership. 5. No prior symptoms or lights, I just tried to use my moonroof while driving on the highway a week ago and was nearly blinded
My vehicle failed inspection due to a failed emissions test due to the on-board diagnostic not being able to communicate. I was unaware of this issue prior to the inspection. When I brought my car to the dealership, they said the gateway module needed to be updated in order to respond to the emissions test. There is a customer satisfaction program (22N15) that I believe my car should be covered under as I am experiencing the exact same issue listed in the program. My vin is not attached as of now but wanted to make you aware of the issue I am having.
A/C Drain hose clogging results in driver side and passenger side floorboards flooded. Water dripping on feet when driving and making turns after A/C drain gets clogged or heatshield drain hole not properly aligned with drain hose. Also A/C Drain hose not long enough to drain out at the appropriate spot. Official procedures to correct the problem is to remove underside heatshields and add a hose extension to the A/C Drain hose to allow drainage at correct location. My shoes and feet are soaked anytime I drive the vehicle after having the A/C on. Cannot use A/C until drain hose is unclogged/extended which is a simple procedure on other vehicles except this one.
My drivers door was making strange noises and not staying open. Took it to a ford dealer. They assessed it needed to be replaced as others are having the same issue. When I got my car back, now I can-??t roll my window down except for a few inches. Safety issue! I-??ve been waiting at least 4 months for a new door. The passenger side is to be fixed also because faulty parts were used when it was manufactured. Absolutely no word from the dealer when this will be repaired.
I HAVE TO KEEP PRESSING THE GAS HANDLE TO PUT GAS IN MY CAR BECAUSE THE [XXX] CARBON SENSOR [XXX] THINGY IS BROKE. also the door keeps clicking and TikTok says it-??s going to fly off. Now that-??s just dangerous. The clicky thingy is from something that is welded into the door keeps coming off of the car. Now that-??s [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am unsure of the exact part but it is located in the driver side door. The car was stationary when the problem was noticed. My husband walked out to go to work and noticed that the door had started having issues. It makes a popping sound as the door opens and closes as well as the window no longer opens or closes. The door also doesn't open more than half way anymore, nor does it stay open. That has become a safety concern with our small children. The door is also starting to have issues closing all the way once it is attempted to shut the door. We tried contacting Ford and they know that there is an issue but told us that we have to deal with it or pay full price to fix the issue since there isn't an official recall on the part yet. They wouldn't even make an appointment to confirm which part was the issue. When we took it to Kia, which is the deal we bought the vehicle from, they see in their system that it is a part that has a recall and to take it to ford for a whole door replacement. Yet Ford refuses to help us until we have proof of letter that this part has caused an issue.
I noticed the door opening hard and making noise. Car parked at home, no accidents or dents. The Door Hinge weld has come disconnected. Tech confirmed on 4/10/2024. Car is still under factory warranty with 33,719 miles. Tech picked up car and brought back with no fix. Tech verified concern, returned vehicle with note Ford Advance Notice for the concern. And when consumer gets the recall notice they will contact me to fix it. In the meantime my warranty is nearly expired and they would not repair it.
Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.
A D V E R T I S E M E N T S
- Eldorado, IL, USA