This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. On 4/29/19 the 2nd row middle seat belt was replaced after having been in the shop 2X for diagnosis. It would not release out to buckle. It kept snagging on itself inside. On 6/11/19 the vehicle was taken in to be diagnosed for bad strut. Turns out 3 of the 4 were bad and need replaced. The dealership would not replace the 4th strut even though she stated its been a big problem lately. Also the lift gate was inspected as it opens and closes on its own periodically. They could not get the lift gate to recreate the problem and since the vehicle didnt throw a code for it they cant do anything about it. I have an appointment for 6/19/19 to have the 3 struts replaced and the lift gate checked again.
Vehicle as delivered new from the factory had a very loud and distinct clunking in the rear suspension when driving. It clunks repeatedly with each downshift of the 10 speed transmission and once very hard upon acceleration. It was later determined that the rear differential retainer bushing had been left loose and not fully installed, allowing the whole rear suspension system to rotate when it should have been fixed. This resulted in premature tire wear and apparent fluid loss in the shock absorbers. The end result is a vehicle that has a very harsh ride.
Took my vehicle for oil change at a local mechanic. He advised all four struts are leaking. The vehicle only has 10,000 miles on it. I went back to Ford. They advised there is an ss! bulletin and they are only supposed to monitor the issue. A google search shows this has been a problem with Expedition for years. Why isn't Ford resolving this after all of these years and finding a strut that works properly?
- Wilmington, DE, USA
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- Clute, TX, USA