Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.

The NHTSA complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation in June 2012 but hasn't reached a decision about a recall yet. In the meantime, buyers beware.

It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.


fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,200 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Explorer body / paint problems

body / paint problem

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2011 Ford Explorer Owner Comments

problem #1

Jun 082013

Explorer 6-cyl

  • 11,200 miles


As I am outside talking to a neighbor I hear a weird sound, then I see pieces of debris on the ground near the rear of my 2011 Explorer, as I get closer I see pieces of shattered glass just crumbling before my eyes and falling onto the ground. As I look up my rear window liftgate glass is just shattered. I cant believe my eyes because I know nobody or no object hit the glass. This has to be a Ford defect in the glass and has to be recognized by them. However they are denying me the right to be covered under my extended warranty I had purchased. The Explorer barely has 11,000 miles on it. And I am just sickened of Ford for not taken responsibility.

- Washington Twp, MI, USA

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