Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.

The NHTSA complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation in June 2012 but hasn't reached a decision about a recall yet. In the meantime, buyers beware.

It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
46,294 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Explorer seat belts / air bags problems

seat belts / air bags problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2011 Ford Explorer:

Unsubscribe any time. We don't sell/share your email.

2011 Ford Explorer Owner Comments

problem #7

Dec 192016


  • 69,000 miles


Diagnose and advised that driver pretensioner is faulty. I have to pay $400 plus to have this replacement. My air bag light is always on with faulty pretensioner it may not go off in an accident.

- Paris, MI, USA

problem #6

Sep 012016


  • 105,000 miles
2011 Ford Explorer XLT: Third row seat belt compartment on both passenger and driver sides, leaking water. Seats are leather. Noticed when child booster seats were soaked after it rained. Now concerned if metal has rusted in any of seat belt mechanisms. Vehicle purchased from Ford dealer, Ford verified used vehicle. Purchased vehicle approximately 70,000 miles. Issue occurred at 105,000 miles

- Canton, MI, USA

problem #5

Jan 122016


  • miles
I have my air bag light on my dash, and my emergency lights do not work. This car is too young to have such problems. My passenger back seat belt case is broken as well. The stitching on the seat belt seem to be tearing. This is only a 2011 Ford Explorer it is way to young for all these major safety issues. My mechanic cant figure it out.

- Spring Valley, CA, USA

problem #4

Apr 062015


  • 40,000 miles


Vehicle SRS warning light illuminated and extinguished sporadically for several days before staying illuminated permanently. The diagnostic codes indicate failure of the supplemental restraint system. Troubleshooting, research, and diagnostics have revealed poor electrical connections at various connectors throughout the vehicle for the SRS system. Dealer service has indicated potential failure of the entire safety system to perform its function (pre-tensioners, airbag deployment, etc) if this light is illuminated.

- Rogersville, AL, USA

problem #3

Jan 082014


  • 50,000 miles
The contact owns a 2011 Ford Explorer. The contact stated that water was leaking into the vehicle through the rear passenger seat belt area. The vehicle was taken to the dealer. The manufacturer was made aware of the failure. The failure mileage was 50,000 and the current mileage was 56,000.

- Magnolia, MS, USA

problem #2

Sep 102013


  • 54,000 miles
A seat belt/air bag warning light has been coming on intermittently. I was told that the service dealers could only investigate this when the light was on. As it comes and goes, I have not been able to take the vehicle into the dealer for a couple of months. When I did, I was told that it was no longer in warranty and I would be charged about $450. The representative said if I did not get is corrected that the air bag would not work properly thereby exposing me to risk. It seems that a situation such as this should be covered by the manufacturer indefinitely or are they willing to take the chance that their customers will not be injured for an error on their part in manufacture. I had the defect repaired at my expense but would like to have an investigation opened and possible charges against Ford Motor Company and possibly even their dealership network.

- Chicago, IL, USA

problem #1

Jul 152011

Explorer 6-cyl

  • 6,059 miles
I pulled into my driveway at a slow rate of speed, as I was braking the car was not stopping, as I pressed on the brake pedal it collapsed all the way to the floor but the brakes did not engage, just before the car hit the garage door which was directly in front of me the right front brake engaged, fully, stopping the right front tire only, the car pulled to the right and instead of hitting the garage door it struck a concrete column to the immediate right of the garage door. The air bags did not deploy and the seat belts automatic locking retractor did not engage so I was thrown forward into the steering wheel. The vehicle was towed to the dealership it was purchased from. We contacted Ford, filled out and returned the paperwork they requested, after almost four months of the vehicle sitting at the dealership waiting on Ford they decided that the problem was not caused by a manufacturer's defect. I am not sure how they could come up with that assumption as the vehicle was not in drivable condition and according to the dealership Ford never checked it. We have pictures showing the one skid mark from the right front tire and none from the other three tires.

- Marathon, FL, USA

Not what you are looking for?