This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving and making a left turn, the steering wheel became difficult to turn. The contact stated the service traction control and the power steering assist warning lights were illuminated. The contact was able to drive to his residence. The vehicle was taken to the local dealer (hertrich Ford of easton located at 9617 ocean gateway, easton, md 21601, (410) 822-2900) where it was diagnosed with needing the rack and pinion replaced. The vehicle was repaired. The manufacturer had been informed of failure. The failure mileage was 151,977.
May 2013 (13490 miles) was driving 30 35 mph power steering went out, traction control light went on, I turned off and restarted. All was ok. Took to dealer and dealer replaced the steering rack December 23,2013, (21173 miles) was driving 40 mph power steering went out, traction control light went on. Would not reset by turning on and off. Drove to dealer with no power steering and dealer reset computer and sent me on my way. January 17,2014 (21808 miles) was driving 35 mph power steering went out, traction light went on would not reset by turning on and off. Drove to dealer with no power steering. Dealer reset computer and sent me on my way.
- Elgin, IL, USA
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- Stevensville, MD, USA