really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
36,895 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Explorer steering problems

steering problem

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2012 Ford Explorer Owner Comments (Page 6 of 6)

« Read the previous 20 complaints

problem #7

Jun 302012


  • 9,150 miles


I was on the entrance ramp to the get on the highway and my steering locked up. I lost my power steering and the power steering assist fault light came on and the service advance trac warning also came on flashing back and forth between the two. This terrified me and thank goodness there wasn't much traffic and I was able to exit the highway and stop the car. The power steering came back on when the car was started. This is a very dangerous situation and I hope it is addressed immediately.

- South Lyon, MI, USA

problem #6

Jun 222012

Explorer 6-cyl

  • 11,000 miles
Lost all power steering suddenly on the freeway, making it very difficult to steer. Was only one mile from my dealer, so I drove there. Very difficult to maneuver turns. Later determined by dealer that the power steering gear needed replacement. Has been on back order for one week now, part will not be available until following week at least. New vehicle, only 11,000 miles.

- Lakeside, CA, USA

problem #5

Jun 252012


  • 11,000 miles
The contact owns a 2012 Ford Explorer. The contact stated that while waiting at traffic light, the power steering failed and the steering wheel was difficult to maneuver. The vehicle was taken to the dealer, who was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and current mileages were 11,000.

- San Antonio , TX, USA

problem #4

Apr 252012


  • 13,000 miles


Power steering failure while driving 40 mph on highway changing lanes. Second time power steering has failed on freeway at lower rate of speed. Vehicle now at fritts Ford in riverside for third time regarding sudden power steering failure.

- Riverside, CA, USA

problem #3

Apr 202012

Explorer 6-cyl

  • 8,200 miles
While driving grandchild to school the power steering suddenly went out requiring a tremendous amount of torque to turn car. I received several faults including traction control, traction control off, power steering assist fault. I was able to manhandle the car to a safe place and shut down the engine and after a few moments restarted an all faults cleared. If my wife had been driving at this time we would have been reporting an accident for she could not have possibly have turned this car. I immediately took the car to riggins motors (selling dealer) and had to leave the car with them for investigation. This is a problem Ford needs to overcome now and not stall like they did on the my touch problem for this could easily cause a loss of life if it hasn't already happened.

- Poquoson, VA, USA

problem #2

Apr 022012


  • 12,890 miles
While changing lanes on the 60 West freeway I attempted to change lanes and vehicle power steering shut down. I was in the middle of my lane change and was nearly struck by a trailing diesel truck. I was only able to move steering wheel one inch to the right and one inch to the left. I pulled off highway based on my advanced driving skills as a law enforcement officer. This vehicle is my assigned work vehicle. Several faults to include hill fault, traction fault flashed on the dashboard. I turned the vehicle off and on and the power steering worked. I immediately notified my workplace. A coworker followed me to the fritts Ford in riverside, ca. I told them about the safety issue. Fritts Ford tested my vehicle for two days. They said the error could not be repeated but my vehicle had numerous faults recorded with the drivetrain, steering, hill, traction control. They said it was an electrical issue. There is a serious issue with this model. This is the first time it happened but it nearly cost me my life. I fear similar incidents will cause fatalities with unskilled civilian drivers.

- Riverside, CA, USA

problem #1

Jan 062012

Explorer 6-cyl

  • 2,569 miles
I stopped at a stop sign and took a left hand turn as I proceeded down a hill. My steering wheel wouldn't turn, like the wheel locked up, and the brakes were hard to push, not slowing me down. The Explorer went off of the road striking a concrete pole. It destroyed the entire right front end, and destroyed the pole. The dealer said that they could fix the problem with the steering, and the brakes, but they are not responsible for the damage. They said that it's not Ford's fault for the damage.

- Orting, WA, USA

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