This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ford Explorer. The contact stated that while turning the vehicle in either direction, there was a knocking sound coming from the front of the vehicle. Also, while driving at various speeds, the vehicle would shake and vibrate. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 20V692000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. Also, while operating the vehicle the check engine light would remain illuminated. The failure mileage was 40,000.
The contact owns a 2014 ford explorer. The contact stated while the vehicle was parked when the vehicle had rolled into a wall. One person was injured and sustained injuries to the face, back, legs, head, neck, and eye on the right side of the body and did seek medical treatment. The vehicle was not diagnosed or repaired. The manufacturer was informed of failure and was awaiting a response. Upon investigation, the contact associated the failure with, NHTSA Campaign Number: 20V692000 (POWER TRAIN) however the VIN was not included. The failure mileage was approximately 21973. Consumer stated owner of the vehicle is his wife's.
I was experiencing the small of exhaust in my vehicle recently. I took it to my local Ford dealer and they let me know that it is a known issue in Explorer for model years 2011-2017, but my VIN number isn't covered by the service bulletin or safety recall. I did proceed to have the vehicle repaired, the dealership told me to contact Ford customer service. I have contacted them, they also reiterated the same information--that it is a known issued, but my VIN number is not included as one where this would be a concern. I am confused by this as I did unknowingly experience these fumes in the cabin of the vehicle, the dealership had to partially take the car apart to seal various areas, etc.
2014 model Ford Explorer inner interior door panels, glue holding upper material onto door panel has let go and folded over on both front doors, this was an issue and a recall/replacement was issues under a tsb as well, but Ford will only fix or replace within 5 years, upon purchase of vehicle door material was starting to come off, by the time it was noticed it was early 2020 which made the repair option void due to it being out of the 5 year period. This is something that should have been covered for at least a 10 year span as it appears this is happening to thousands of these Explorer just outside of teh 5 year repair timeframe.
I received a safety recall notice 20S62/hntsa recall 20V-675. However it isn't in any system. I am trying to determine if I actually do or don't have a safety recall. I have called the Ford corporate office, but I can't talk to a person so I can't get an answer from the issuing office. Please help!!
- Richland, MI, USA
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When engaging the vehicle into reverse and driving, the back-up camera often glitches and often goes black. Shows error "back up camera not available. Contact dealership". I know the 2020 models have just had a recall for this exact same issue.
They should make a headlight retrofit kit as my 2014 Explorer has the worst headlights I ever saw. Dangerous! perhaps the movie-projector lens is the issue? the light seems to fucus much light to the tree tops instead of concentrating the light in front. I am not a coon hunter and di not to illuminate the trees when I drive. Also, I had a led taillight fail and find it is not serviceable and it cannot be serviced. The whole tail light assembly must be replaced costing mega bucks. Ford needs to do something. I note, through the internet, others are listing the same safety problems.
When driving the vehicle for couple hour I begin to feel very dizzy and sick and I have to put over and get some air I have noice every time I drive my vehicle I get this way I had the vehicle for five months now also I have felt this was when driving and idling to a complete stop I don't know what the problem is and I also stopped by the fire station to get checked out and I did have a spo2 scale of 90.
The interior driver side door panel became detached from the door around the window well. It was known that this was an issue with this vehicle make and model but we did not experience this issue until January of 2020 so we had no reason to take action prior. I contacted rydell of independence, ia and scheduled this to be repaired at no cost, thinking that this was still covered since the mileage of the vehicle was at 77,000(under the 100,000mile warranty). My vehicle was also scheduled to repair another recall the same day. I never received any further contact from the Ford service garage to explain that it wasn't covered and wouldn't be fixed. I found this out only by seeing it wasn't addressed and having to find the manager to discuss. At that time they said Ford honors 5years or 100,000- which ever comes first. Our warranty started in June of 2014 and expired June of 2019, according to Ford customer service. We missed this deadline by 6mos for Ford to cover the cost of the repair for an issue that was nonexistent at the time the coverage expired. I contacted Ford customer service to verify what was sent regarding this repair and there was never any direction to get the panel replaced even if it wasn't detaching from the door. The verbiage used was to repair if the interior was detaching. This has not been repaired at this time
The contact owns a 2014 Ford Explorer. The contact stated that while driving at 30-35 mph, the steering wheel seized and pulled to the left. As a result, the contact crashed into a guardrail and the front driver side wheel exploded. The contact stated that a ground system failed warning light illuminated. The contact restarted the vehicle, however the failure recurred. The contact stated that he replaced the front wheel with the replacement tire and was able to drive to his residence. The contact did not sustained injuries. No police report filed. The dealer nor manufacturer were made aware of the failure. The failure mileage was approximately 119,000.
The drivers side door does not 'close' properly, the 'door ajar' sign is consistently on even though the actual door is closed. When you get in/out of the car, you have to shut the door multiple times for it to recognize the door is closed. Many times I have to slam it so hard, I'm afraid I'll break the door. The car doors won't lock, cause it doesn't recognize that the door is 'closed'.the keyless entry alarm will randomly go off, while we're in the house, cause the car all the sudden says the 'door is ajar'. this can be hazardous as I drive as the doors won't lock and we have young children in the car. This also eats away at the battery life, cause the car electrical system is on (interior dome lights, electrical radio panel) since the door is considered open (with the door ajar sign). This has been ongoing for about 6-9 months now.
April 3, 2020 driving home county road 45mph steering assist warning came on was than mile later complete loss of steering occurred. With great difficulty made it to driveway. Also traction select feature doesn't work. Vehicle mileage 62725. Needs recall before deaths start being reported.
Exhaust fumes are entering the vehicle cabin while driving. The driver and passengers are overcome by the fumes and forced to roll the windows down to clear the smell and avoid getting sick. This mostly occurs when the vehicle is accelerating and the heater is turned on.
Popping noises from front pto. Pto case split in half driving down the road with my kids in the car causing vehicle front tires to skid for a split 2nd and differential fluid spilling all over the under carriage causing smoke.
After driving the vehicle an odor would consume the interior. I took it to a garage and they thought it was the air conditioning but it didn't help. After you drive and then come to a stop the entire interior is consumed with a horrible fume...it has caused my eyes to water, become nauseous and almost pass out. It is getting worse. The odor doesn't seem to happen while you are driving but as soon as you come to a stoplight or stop sign it just consumes the entire inside. I first started to smell it in July and really thought it was my air conditioning. It has been doing this ever since.
A D V E R T I S E M E N T S
- San Jose, CA, USA