This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The interior driver side door panel became detached from the door around the window well. It was known that this was an issue with this vehicle make and model but we did not experience this issue until January of 2020 so we had no reason to take action prior. I contacted rydell of independence, ia and scheduled this to be repaired at no cost, thinking that this was still covered since the mileage of the vehicle was at 77,000(under the 100,000mile warranty). My vehicle was also scheduled to repair another recall the same day. I never received any further contact from the Ford service garage to explain that it wasn't covered and wouldn't be fixed. I found this out only by seeing it wasn't addressed and having to find the manager to discuss. At that time they said Ford honors 5years or 100,000- which ever comes first. Our warranty started in June of 2014 and expired June of 2019, according to Ford customer service. We missed this deadline by 6mos for Ford to cover the cost of the repair for an issue that was nonexistent at the time the coverage expired. I contacted Ford customer service to verify what was sent regarding this repair and there was never any direction to get the panel replaced even if it wasn't detaching from the door. The verbiage used was to repair if the interior was detaching. This has not been repaired at this time
The contact owns a 2014 Ford Explorer. The contact stated that while driving at 30-35 mph, the steering wheel seized and pulled to the left. As a result, the contact crashed into a guardrail and the front driver side wheel exploded. The contact stated that a ground system failed warning light illuminated. The contact restarted the vehicle, however the failure recurred. The contact stated that he replaced the front wheel with the replacement tire and was able to drive to his residence. The contact did not sustained injuries. No police report filed. The dealer nor manufacturer were made aware of the failure. The failure mileage was approximately 119,000.
The drivers side door does not 'close' properly, the 'door ajar' sign is consistently on even though the actual door is closed. When you get in/out of the car, you have to shut the door multiple times for it to recognize the door is closed. Many times I have to slam it so hard, I'm afraid I'll break the door. The car doors won't lock, cause it doesn't recognize that the door is 'closed'.the keyless entry alarm will randomly go off, while we're in the house, cause the car all the sudden says the 'door is ajar'. this can be hazardous as I drive as the doors won't lock and we have young children in the car. This also eats away at the battery life, cause the car electrical system is on (interior dome lights, electrical radio panel) since the door is considered open (with the door ajar sign). This has been ongoing for about 6-9 months now.
April 3, 2020 driving home county road 45mph steering assist warning came on was than mile later complete loss of steering occurred. With great difficulty made it to driveway. Also traction select feature doesn't work. Vehicle mileage 62725. Needs recall before deaths start being reported.
Exhaust fumes are entering the vehicle cabin while driving. The driver and passengers are overcome by the fumes and forced to roll the windows down to clear the smell and avoid getting sick. This mostly occurs when the vehicle is accelerating and the heater is turned on.
Popping noises from front pto. Pto case split in half driving down the road with my kids in the car causing vehicle front tires to skid for a split 2nd and differential fluid spilling all over the under carriage causing smoke.
After driving the vehicle an odor would consume the interior. I took it to a garage and they thought it was the air conditioning but it didn't help. After you drive and then come to a stop the entire interior is consumed with a horrible fume...it has caused my eyes to water, become nauseous and almost pass out. It is getting worse. The odor doesn't seem to happen while you are driving but as soon as you come to a stoplight or stop sign it just consumes the entire inside. I first started to smell it in July and really thought it was my air conditioning. It has been doing this ever since.
My window blew out on the rear hatch opening of my 2014 Ford Explorer XLT.. people saw it and said it just blew out. The vehicle was sitting stationary in my work parking lot. I was inside the school building. The vehicle was parked and not running for 4 hours. Several witnesses described it as it just blew out.
The recall 19S17 (NHTSA 19V-435) affect the rear suspension.we bring in the car today and they replace the bad parts. Now Ford service is telling me that it affect my motor and transmission mounts but I have to pay $900 to replace those. Vehicle is vibrating and shaking over 70mph. The mounts are here to minimise the vibration due to road defected, if the suspension don't do its work, and it wasn't because of the recall... vehicle is only 90K miles
My alarm will go off at random times when it's sitting in my driveway. My keys would be hanging up or on the kitchen table no we're near anyone an my alarm will just go off.
On Sunday septermber 1st while I was driving back home a light on my dashboard came on, it said "engine coolant over temperature" in red light. I was scare because I was stuck in the freeway and I was still far away from him and my kids were in the back. I drove very slow and managed to get home. On Tuesday I took my car to the Ford dealership and they told me that I have to replace my water pump, and it was a hard and long service and that it was going to cost me $3,300. I am surprise of how much that costs, especially that it happened on my 2014 Ford Explorer. I bought it brand new and I've been taking it to Ford dealership every 7,000 miles to get the maintenance. Plus, the last time that I took it in to the dealership for its oil change, they said that everything was working well. So for my surprise to have this happen especially when my car only has 82,316 miles. The light turns on when the car is in motion. I can hear the engine working extra hard to compensate whatever else is going on.
I was driving at about 60mph when I heard something tapping my passenger window. I did not know what it was so I immediately stopped only to find the windshield trim molding separated from the windshield window. I was able to retrieve the molding. This was back in June. I contacted Ford dealership and was told it would be $250 and it was not covered by warranty. I called Ford to complaint and was told they would call back, they never did. Today I was driving at 65mph in the expressway and I heard a weird sound, like something detaching my vehicle. Now the left one flew off.
The apin (navigation/display) system on this vehicle constantly blanks out so you loose all saftey information. Gps constantly goes off course meaning your driving down a road and it has you floating off to the side of the road half a mile away and 1/3 mile behind or ahead of your location. This causes numerous re-routes including those that might not be safe to conduct. The heads up display system constantly blanks out and resets loosing all saftey information, sometimes it stays blank a long time. Ford had extended the warranty for apin system they know is faulty to 5 years I took my vehicle into service both under warranty I paid deductible for as well as in 2018 to have it repaired; they applied the same updates over and over and refused to replace the faulty apin system. Ford now refuses to assist and I feel this is major saftey concern, not only does the product just not function properly but I feel are major saftey concerns when the displays all blank out and reset or do not come back on... this occurs while driving. Ford refuses to fix the problem and allowed the extended warranty they offered to lapse so that they could wash their hands of it. I feel this faulting system could result into a crash of some kind by distracting the driver when blanking out; rerouting improperly onto roads that do not exist. And so on.. this is constantly happening and sometimes it wont happen but a few months a part and other times it will happen several times a day with in each other.
When suddenly accelerating to speed over 65 mph, exhaust gas/fumes enter the main cabin, and linger for sometime, until I open all windows to dissipate the fumes. This issue always occur during sudden acceleration. I have taken vehicle to dealer several times and they installed external seals but issue continues, even after the fixes.
Touch screen (back up camera, music, climate control, etc) sometimes does not turn on when turning on the vehicle. It continues to remain off, showing only the word 'Ford'. eventually (after several minutes of driving) the screen turns black and then it turns on.
A D V E R T I S E M E N T S
- Winthrop, IA, USA