2016 Ford Explorer electrical problems: infotainment center went black

Infotainment Center Went Black

2016 Ford Explorer

This problem may be covered under warranty. Ask your Ford dealer.

CarComplaints.com Seal Of This Might Hurt


fairly significant
Typical Repair Cost:
No data
Average Mileage:
30,250 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. disconnect battery, reconnect and start (1 reports)
  2. not sure (1 reports)
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2016 Ford Explorer electrical problems

electrical problem

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2016 Ford Explorer Owner Comments

problem #2

Feb 212018

Explorer 3.7L

  • Automatic transmission
  • 11,000 miles


This is the 3rd time the "display" screen in my vehicle has gone out. I was under the impression that the last time I left it with the dealership, that they had "replaced" the module. Apparently, they had not, they had only done a software upgrade. This time, since my vehicle was left for a fuel/engine failure while driving, (loss of power) I also asked them to "re-look" at the display screen issue. THIS time I was told after picking the vehicle up, that they actually did a "module" replacement. I am hoping to not ever have this issue again, as it's a royal pain. Can't FORD get this right???? Honestly? The mechanic told me it has to do with upgrades that phone carriers do, then it messes with the Bluetooth in your vehicle. If I were out of warranty, this would be $128 minimum for the dealership to upgrade or reprogram the software part of the module, every time that happens! Had I known that, I most like would not have purchased the vehicle, or any vehicle that would require "software upgrades" periodically, that could not be done by the vehicle owner themselves.

- Mary Ann C., Tacoma, WA, US

problem #1

Dec 282018

Explorer XLT 2.3L Turbo Eco Boost

  • Automatic transmission
  • 49,456 miles

Stupid infotainment center went black when I turned the car on to go to work. No time, no radio, nothing. The airbag light also went on. Turned the car off and on again, nothing. Later on that day, unhooked battery...restarted and poof it works...ridiculous for a 3 year old car.

- Angela S., Canton, MI, US

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