This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving out of the subdivision the car stalled. The wrench light came on. We parked it and took another car we had at the time. We will make mention of it tomorrow when I call the dealer and add it the service ticket regarding the exhaust problem.
We purchased a certified used 2016 Explorer from lithia Ford December 2016. Upon driving home there was an exhaust smell and we thought it may have been a vehicle in front of us. But that proved false, and it is a serious distraction and I now am getting headaches when I ride in my new car. Today I started the car and a very strong exhaust smell filled the cabin. Much like a very old car. The exhaust smell lingered in the cabin for a long time. We feel the carbon monoxide infiltration threat is very worrisome and need immediate attention. And since our terrible winter weather I haven't been able put very many miles on it. We are going to try to get in on a class action suit since we are reading many similar complaints with this 2016 model just like the previous model years 2011 - 2015 already noted in a suit. It would appear that Ford is not concerned enough yet to think the problem is extending into the newer models.
The fuel line attracted a critter most likely a squirrel which chewed through the rubber hose and cause a severe fuel leak that covered the entire engine compartment. We had to immediately pull over and shut off the vehicle to prevent a fire. According to the Ford technician, the hoses now contain soy and they have seen several cases in which critters have chewed through various hoses in the engine compartments of vehicles.
I was driving on 675 in dayton Ohio at 65-70 miles an hour when my Ford Explorer XLT lost all acceleration and I was forced to coast to a stop on the left shoulder of the highway. I was able to turn the car off and restart it, and drive it home without incident. I had it towed to a Ford dealer and hopefully will have an answer tomorrow. This vehicle is a 2016 XLT with just over 8,000 miles. I no longer trust this vehicle and will be researching more reliable vehicles.
- Dayton, OH, USA
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2016 Ford Explorer [xxx] lost power and would not move in middle of busy highway. Vehicle was noted to have a sputtering sound and appeared to be firing on only a few cylinders. Turned vehicle engine off and restarted no help vehicle would not move with accelerator pedal in full open (floored) position. After opening hood and disconnecting neg terminal of battery vehicle operated fine for approx 10 miles and then same occurence. Again fault cleared and ran fine to nearest Ford dealer. Initial diagnosis by dealer was codes P2111 and P2112. Dealer stated found recall 16B32 followed instructions and reprogrammed PCM and clear codes. Customer departed dealership service bay and repeat above mentioned malfunction before off the dealer lot. Returned to service bay and dealer stated that throttle body was changed. Vehicle appears to be operating normal at this time. This is a safety issue that should be investigated. My wife was driving the vehicle when this first occurred in busy mountain highway here in southern wv and was nearly hit by numerous vehicles before vehicle could be drifted backwards down the mountain where in order to get vehicle off of highway. Service adviser indicated that he had seen several similar problems with the 3.5 liter engine in Ford Explorer. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The vehicle keeps losing fuel and fuel has to be replaced every other day. Took vehicle into Ford dealership to be checked out and was told vehicle is safe to drive. Gas can be smelt and visibly gushes after fueling in stationary position. When vehicle is in drive motion, gas leaks slowly. Also, while driving the vehicle jerks and will slow down acceleration.
Vehicle lost power in the city going about 35mph, had to coast to side of the road, bad throttle body...... 6600 miles on the car service light came on zero throttle response.
I previously owned and 2013 Ford Explorer XLT and took it 3 times T dealership for having it check for fumes coming into the cabin when suddenly accelerating the vehicle. The issue was never corrected. I purchased and 2016 XLT hoping to have this issue not longer bothering, sadly I am experiencing the same issue with my new Explorer. I discussed this with the dealer's manager and he had not a solution for my issue.
Vehicle lost power while driving down a busy highway at 65+ mph. Engine was running rough (sounded like a tractor) and could not accelerate. Dash lights came on. Vehicle was able to coast to an exit ramp where it was towed to the dealership to have the throttle body replaced. Mileage was just over 7,000. It is sad that I had to rescue my family (wife, 4 month old baby, 3 year old and 6 year old) off a busy highway exit ramp when the vehicle is less than 6 months old. The tow truck driver said he gets about 3 or 4 of the same issue with new Explorer a week. How can this not be a recall" now we will drive in fear of this problem occurring again since, from what the dealer said, the throttle body was replaced with the exact same part. I guess we just won't take any long trips when we are around 7,000 miles on this throttle body..." unbelievable Ford. What a piece of junk!
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle had an abnormal carbon monoxide odor when the accelerator pedal was depressed. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the vehicle was new and just burning off oil. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 10.
I'm a victim of the wide spread electronic throttle body issue on the 2016 Ford Explorer, limited, fwd, 3.5V6. It only clocked 7000 miles and it happened when I was at around 40mph in the traffic, and all of sudden, both the check engine and airbag light turned on, steering wheel became heavy, and lost all the power, pressing the gas paddle couldn't accelerate the vehicle. I managed to coast to the road side, called the tow truck, and sent the car in nearby Ford service. On the next day, I was informed of the throttle body failure and faulty part was replaced. As echoed by so many other owners, this is a known defect in an important part on this brand new car, it's extremely dangerous to lose all power all of sudden in the middle of the traffic, what if it's on a speedy highway" husband, wife, or children could be seriously hit or even killed. If this is not classified as a recall case, what else is"
The vehicle was being driven at approximately 40 mph when the engine went to idle. A wrench icon showed on the dash and the engine would idle, but when the gas pedal was depressed, the car would not accelerate whatsoever. The problem is a defective throttle body and the issue is widely reported as a common occurrence. Because the throttle body failed on a major interstate highway at rush hour made for a very dangerous situation. Ford seems to have no resolution for this issue.
While driving on a busy highway with my three children I lost all power to my vehicle just barely making it out the way of a seni truck. The Explorer was purchased in March of this year brand new to avoid problems like this. Does someone have to be killed before a recall is issued"!?!?!"!!!
Vehicle was proceeding and all power to throttle stopped. Power steering went out. Vehicle coasted to stop in traffic turn lane. Ford stated this is a problem with vehicles throttle body
I leased my 2016 Ford Explorer XLT in August on 2015. On Saturday, July 9, 2016, with only around 8,400 miles on the vehicle, while driving, it shimmied, stopped, had no acceleration/power, and the wrench light came on while I was on a busy street in my city. (50 mph speed limit). I "limped" home and called a tow truck to have it towed to my local Ford dealership. I was told by the service technician based on the "symptoms" I told him that it was the electronic throttle body and that they've have a lot of 2016 Explorer come in with the same exact problem and that Ford is aware of the problem. Really? Ford is aware of the problem but refuses to issue a recall!!! guess it's all about the almighty dollar to them. I thank god this happened to me on a Saturday afternoon and not during the week when I'm on busy los angeles freeways! someone is going to be seriously hurt or killed (if it hasn't happened already) because of this throttle body issue. Luckily the dealership already had the part in stock and hopefully fixed the issue/ then- on August 4, 2016, I go to start the Explorer to head to work when it hesitated to start. All screens and dash were black, then I get a "blind spot fault" warning and "cross traffic fault" warning. So, I turned the engine off and then on again and it appeared all systems were go. Also, my usb and power ports have been without power for about the last 3 weeks. I'm literally scared to drive this thing. Every time I get in it, I wonder if it's going to break down on me again (and where) and what the problem will be now. I will never, lease or purchase a Ford product again. Honest to god. Never again. Ford is putting every person driving/riding in the 2016 Explorer lives at risk and they don't give a flying F*&K about it. Please NHTSA, I don't know if you have the power but please recall the 2016 Explorer for faulty electronic throttle bodies
Purchased vehicle new on 06/24/16. On 06/28/16 was driving on a neighborhood street traveling around 20 mph and vehicle lost power. Vehicle flashed error code full accessory power active, no wrench symbol and engine was still on just no response from accelerator. Vehicle drifted to side of road and was put in park and back into drive and the vehicle worked fine. On 06/29/2016 was in a parking lot going 10 mph when the same issue occurred. Again put it in park and back into drive and the vehicle worked fine. Drove 6 miles down the road and the same issue occurred, around 25 mph. Again vehicle drifted off of the road and this time the vehicle had to be turned off and turned back on to get the vehicle to work. With all three instances the engine was on just no response from the accelerator and there was no wrench symbol displayed. The vehicle flashed the error code full accessory power active and the start button would flash. Vehicle was dropped off at the Ford dealership we purchased it new on 06/29/16 with 340 miles. No error codes were detected when the tech plugged the vehicle in. As of 08/02/16 vehicle is still at the dealer and the dealer is waiting for Ford to offer ideas on how to fix this issue. Ford has not contacted us at all to give updates on status or offer a resolution.
Accelerator issue - Ford Explorer limited 2016: Upon initial acceleration through an intersection (man-O-war/todd's rd. Lexington, ky) and reaching approximately 10mph the vehicle failed to accelerate then began coasting. After four or five attempts to push the accelerator, the engine (2.4L) revved and the vehicle began gaining speed with no further problems. The vehicle was clearly in drive, had a full tank of gas and has only 3500 miles on odometer. Upon notifying roadside assistance this date, the individual answering the call stated this is a common problem with new Ford Explorer.
My wife, and 2 friends, were attempting to merge onto a major highway when the vehicle lost all power without warning and was almost struck by a passing semi. The wrench symbol came on. Vehicle drifted to the shoulder of the road. Her friend called her husband who knew immediately what the problem was. He told my wife to let it sit a few minutes then try to restart it. It did start and drove it home with the wrench symbol on. Did a quick internet search and found out this is a well known problem by Ford. The throttle body needs to be replaced. This vehicle only has 8,000 plus miles. Tonight we are going to attempt to drive it to the dealer after all the traffic dies down. Someone is going to end up dead or badly injured. Why hasn't Ford done a recall?
I have recently had problems with the throttle body in my 2016 Explorer, to the point that the truck would not move when the gas pedal was pressed. I was stopped at a light and when it turned green I stepped on the gas pedal and the car started to buck and then would not accelerate. I coasted to the side of the road before stopped and put on my hazards. I called Ford roadside assistance and was stuck in the side of the road with my 2 kids while it took more then 3 hrs before I cancelled and left the car until the following morning for aaa. It was sent to freehold Ford where they told me it was a throttle body defect and that it needs to be replaced. Today, 7-23-16 the same issue occurred while I was trying to leave the parking lot of a restaurant and head home with my family in the car. This is the second time that this has happened and I have only had the truck only 8-9 months.
A D V E R T I S E M E N T S
- Boise, ID, USA