8.7

pretty bad
Typical Repair Cost:
No data
Average Mileage:
19,700 miles
Total Complaints:
3 complaints

Most Common Solutions:

  1. not sure (3 reports)
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2016 Ford Explorer transmission problems

transmission problem

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2016 Ford Explorer Owner Comments

problem #3

May 222019

Explorer Limited 2.3L

  • Automatic transmission
  • 28,000 miles

A D V E R T I S E M E N T S

I've searched but haven't found many instances of this problem on the Internet. I've had our 2016 Explorer for a year and a half now with no issues. It's the 2.3L EcoBoost and was getting great gas mileage.

However 3 weeks ago at 28,000 miles, it failed to shift into reverse. We had just driven for an hour and a half and pulled into a restaurant parking lot (which was completely flat btw). I went to back into a spot but when I shifted from drive to reverse, nothing happened. I then went through the gears slowly from park to reverse, to drive, to park to reverse, etc. On one of the tries to reverse, it ended up shifting but it shifted hard. I had experienced this a couple years ago on a different work vehicle (Ford Focus) and knew it was a sign of bad things to come. All of the ford focus's we had as leased work vehicles ended up having this issue that after a while turned into full transmission replacements.

Anyway, it ended up happening 2 more times the following weeks and I just took it into a transmission shop that is well known for being a great establishment. They did not drop the transmission but went through all other troubleshooting steps. They found no errors and could not replicate so there was nothing they could do unless I wanted them to pull the trans to rebuild it.

Again, I haven't found much on the Internet to determine what I should do next. Any suggestions?

- Julio D., Phoenix, US

problem #2

Jan 292017

Explorer XLT 3.5L V6

  • Automatic transmission
  • 17,000 miles

This is my second MAJOR problem with my 2016 Explorer. It currently has 17,000 miles, bought it brand new. The first problem was the Throttle Body, now its the transmission. I was out driving, pulled into a parking lot and was never able to drive out, because my car won't go into reverse. It had to be towed to a dealership, who did not have a loaner for me. They kept my vehicle for 2 weeks, claimed they fixed it, but less than 24 hours later it is back at the dealership. It developed a loud rattling sound, that to date they cannot find. They even changed a part on the axel, but that was not the problem. I am highly annoyed with Ford to say the least.I'm coming very close to having this vehicle qualify for the Lemon Law status.

Update from Feb 22, 2017: I received a call from the dealership today, they did everything Ford Hotline told them to do, BUT the problem is still there. We are waiting for more instructions. This is a very "enjoyable" experience. Paying for a car and can't use it...so much fun.

Update from Jun 11, 2019: This problem was never fixed and my car was bought back by Ford.

- David O., Brooklyn, NY, US

problem #1

Oct 202016

Explorer Platinum V6 Ecoboost

  • Automatic transmission
  • 14,000 miles

I have a 2016 Ford Explorer Platinum - on 4 occasions I have been stranded. The car starts, then an error message pops up "put foot on brake to start car" - problem is the engine is running. Then the car gear shifter doesn't go into gear and the car doesn't move.

- Jack M., Leesburg, VA, US

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