This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact stated that there was windy sound coming from the front passenger's side door while driving. Additionally, the contact stated that there was water accumulated between the front driver's side door and the body of the vehicle, which caused water to pour inside the vehicle while opening the door. The contact also noticed that water was leaking from the driver's side of the windshield during inclement weather. The contact stated that the vehicle made an abnormal popping sound while making a left turn. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the driver-€™s side windshield side trim loosened. The contact pulled over on the side of the road and placed the trim back in place, but the failure reoccurred. The dealer was contacted, and the dealer stated that the part was okay as-is. The manufacturer was contacted and stated that the vehicle needed to be inspected. The failure mileage was 110,000.
The contact owns a 2016 Ford Explorer. The contact stated that after a rainy day, while entering the vehicle, she noticed water on the front passenger-€™s side floor. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be sealed. The vehicle was repaired but a year later she experienced the failure again. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 55 MPH, the A and B molding used to secure the windshield, detached from the vehicle. The contact pulled over and retrieved the pieces. The contact had taken the vehicle to the dealer who replaced the moldings. The contact stated that the front windshield molding had since started to detach again. The contact stated that the rear and front passenger-€™s side door moldings were also detaching. The contact returned the vehicle to the dealer and was informed that the repair was not covered under warranty. The manufacturer was made aware of the failure and confirmed that there was no recall regarding the failure. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 83,913.
The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the trim around the windshield separated and was striking the door. The contact returned to the residence and attempted to secure the trim back to the windshield however, the trim could not be secured. The vehicle was taken to Expert Glass located at 509 South HWY 51 South Batesville, MI 38606, and the contact was provided an estimate. The vehicle was also taken to the dealer who also was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.
- Batesville, MS, USA
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The contact owns a 2016 Ford Explorer. The contact stated that the trim located around the front driver side windshield loosened and detached from the vehicle while driving at highway speeds. The contact took the vehicle to the dealer where they replaced the trim on the front driver side windshield and tightened the trim on the front passenger side windshield. Despite the repair, the contact stated that the trim loosened again on both sides of the windshield. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
The contact owns a 2016 Ford Explorer. The contact stated that his wife was driving at an undisclosed speed, the rubber from the windshield was flapping and making noises, almost causing a collision. The contact inspected the windshield and saw that the front passenger-€™s and driver-€™s side rubber on the windshield had deteriorated. The contact glued the rubber to the windshield to repair the failure. The dealer was made aware of the failure and informed the contact that there was no recall related to the failure and the contact had to pay for the same part already installed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 26,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact heard a knocking noise from the front driver-€™s side window. The contact pulled over to the side of the road and inspected the vehicle and noticed that the weatherstrip on the front driver-€™s side door was detaching from the molding that held the weatherstrip from the windshield. The contact pushed the weather strip back into the molding and continued to drive back to the residence. The contact took the vehicle to an independent mechanic who inspected the vehicle and stated that the weatherstrip had loosened over time. The mechanic glued the weather strip back into the molding as a temporary fix and referred the contact to a local dealer for assistance. The contact took the vehicle to the local dealer and was informed that the molding needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.
A D V E R T I S E M E N T S
- Paducah, KY, USA