The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated a month later, while driving at an unknown speed, she started to hear a flapping noise from the roof rack. The contact took the vehicle to the local dealer, where it was diagnosed with needing the roof rack clips, push pins, and cap to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 69,128.

- Ortonville, MI, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at 50 MPH, the roof rail cover detached and separated from the vehicle. The contact was made aware of the failure by another driver. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

- Richmond Hill, GA, USA

The contact owns a 2017 FORD Explorer. The contact received a recall notification for NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. Vin tool confirms parts not available.

- Glen Carbon, IL, USA

The contact owns a 2017 Ford Explorer. While driving approximately 65 mph, the keyless entry pad on the exterior of the driver's door fractured and fell off into traffic. Simultaneously, the 'liftgate ajar' message illuminated. The contact stopped at a nearby fuel station and attempted to correct the failure by applying masking tape to re-attach the keyless entry pad to the door. The contact stated that several wires were exposed in the process. Supreme Ford of slidell (400 East howze beach road, slidell, Louisiana 70461, (877) 836-8413) was made aware of the failure and stated that there were no recalls on the vehicle and that the warranty coverage expired at 36,000 miles. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

- Hammond, LA, USA