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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
2,358 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2018 Ford Explorer seat belts / air bags problems

seat belts / air bags problem

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2018 Ford Explorer Owner Comments

problem #6

Oct 122023

Explorer

  • miles

A D V E R T I S E M E N T S

I have owned this vehicle for a year and have gone through three batteries. It shows multiple coded for circuit shorts - Passenger mirror motor, tailgate/liftgate/trunk motor as well as the cinch striker motor, instrument panel which has lost communication with cruise control module, power steering module, battery voltage circuit below threshold, driver side curtain deployment control 1 circuit short to ground, switch illumination. When the vehicle is stopped or parked it constanly idles up to 1000 to 1500 rpms. These are all the codes that are showing on my vehicle. There has to be some sort of issue causing these problems. What happens if my airbag deploys without warning causing me to cause a major accident which can harm myself, my spouse, children and the people around me.

- Seymour, IN, USA

problem #5

May 202022

Explorer

  • miles
When driving the car I corrected to move further to the left on the road. In doing so it felt like I ran over something and all of a sudden the car accelerated (initially I was driving around 20-25 mph) and I struck a tree. I sustained a T Spine fracture and was hospitalized for 5 days. I just have a case number with Ford but they seem disinterested. When the car accelerated I felt it was going a 2x the speed.

- Ruther Glen, VA, USA

problem #4

Nov 202019

Explorer

  • 12,000 miles
Both. Vehicles were moving. The Explorer front hit the right rear panel of a 2011 Ford Ranger. Both vehicles were going approximately 30 mph. No injuries sustained by either driver. My Ford Explorer air bags did not deploy. I was on a city street the other vehicle was just beginning to turn.

- San Antonio, TX, USA

problem #3

Aug 302018

Explorer

  • 200 miles

A D V E R T I S E M E N T S

I recently purchased a 2018 Ford Explorer on August 30 from hammonasset Ford in madison, ct. I paid several thousand dollars extra for a safety package which includes rear seat belt airbags. We were disappointed to discover an issue in the second row of seats that hinders us from using one of the seats because of the airbag configuration. The middle seat where there are seat belts for three only fits two people. The design of the seat belt latches is a flawed one. The seat belts overlap which is a safety concern not to mention a human body cannot fit in the space they allotted. This car is advertised for seven people but only can seat six. I have seven people in my family including a baby in a car seat and we all can't go in the car together at the same time because of it. I reached out to the dealership as soon as we got the car home and they told me to go to Ford. The person I talkled to told me no need to talk to the owner or bother her. They would not help me because they said it is a design issue not anything they can repair. I reached out to Ford who said the same thing. I continued to reach out to the dealership who had service reach out to Ford to see if they can change the seat belts in the car but due to safety issues they were told they cannot and again they said it is a design issue not a manufacturing issue therefore I should go to the BBB.in addition to hammonasset Ford, I also went to hoffman Ford in East hartford to show the sales manager the car. He was shocked about the design of this car. We looked at the same exact car without the safety package and the seat belts were not flawed. The sales manager at hoffman Ford said he cant help me because I didn't buy the car there but if Ford reached out to him he could help. I contacted the BBB but they declined my application due for the same reason saying it is not an manufacturing issue.

- West Hartford, CT, USA

problem #2

Mar 122018

Explorer

  • 749 miles
During startup on cold mornings (not always) I have received multiple failure warnings. When this happens the vehicle has no power steering, turn signals, or windshield wipers. The warnings are: 4WD off, check parking aid, see manual, service advancetrac, steering assist fault, ABS light, airbag light, parking brake light is on even though parking brake is not on. Also the climate control still sees the temperature as the last temperature from the previous drive. So if it was 80 out and now 40, the A/C blows cold air even though it is cold out. This happened twice, once at 749.3 miles (3/12/2018) and the second time at 1440 miles (4/2/2018). First time dealer did not find the problem. The dealer has had the vehicle for over a week and still can not locate the problem.

- Arlington, TX, USA

problem #1

Apr 042018

Explorer 6-cyl

  • 1,200 miles
On 2, 2018 Ford Explorer basic model vehicles, the front passenger airbag indicator has come on and then gone off and stayed off with my 14 year old 118 lb, 5' 9" child in the front seat. First incident: March 23, 2018. In the first vehicle the journey was approximately 30 minutes on a 4 lane road. No turning or braking affected the condition. Second incident: April 4, 2018. In the second vehicle, VIN [xxx], on a hour and thirty minute journey, on I-75 between naples, fl and ft. Myers, fl, my child sat in the front passenger seat and the airbag indicator showed the airbag was "on". on the return ride, with sitting in the same position, the airbag indicator showed the airbag was "off". both incidents occurred while straight line driving, no braking or turning affected the incident. We brought both vehicles back to the dealership from which we leased them and showed them the accompanying picture. They told us that it could be that my child is too light for the seat sensor, but they were not positive. The head of the service dept and his lead technician witnessed the airbag indicator in the "off" position with my child sitting in the seat. They said they have never seen this before. They advised they contacted Ford with the first vehicle VIN and were doing the same with this second vehicle as well. I feel this is a significant safety issue as there is no certainty, should we get into a vehicle crash and need the front passenger airbag to deploy, that the airbag will actually deploy given the circumstances. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Naples, FL, USA

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