This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Ford F-150 supercrew 4-door pickup truck does not have head restraints in the rear 60/40 split bench seat. This is a safety concern as rear seat passengers will hit their heads on the rear glass in a crash. New trucks of this model are now redesigned and have rear head restraints. Models manufactured earlier do not. When I called Ford customer service to complain of the safety concern of having no rear head restraints and to ask for the new redesigned seats, they said they would not replace the seats. They are ignoring owners with models manufactured before the newly redesigned rear seats. Ford also redesigned the front seats to now include head restraints instead of the old design of taller integrated head restraints. I believe this is also a safety concern in that I cannot adjust the front seat head restraint to properly protect me in a crash. I also wish to have new front seat chairs from the newly designed model's front seats.
My Ford F-150 supercrew 4-door pickup truck does not have head restraints in the rear 60/40 split bench seat. This is a safety concern as rear seat passengers will hit their heads on the rear glass in a crash. Ford has recognized this deficiency and has re-designed both front and rear seats mid-year to provide better protection. When I called Ford customer service to complain of the safety concern of having no rear head restraints and to ask for the new redesigned seats, they said they would not replace the seats. They are ignoring owners with models manufactured before the newly redesigned rear seats. Ford also redesigned the front seats to now include head restraints instead of the old design of taller integrated head restraints. I believe this is also a safety concern in that I cannot adjust the front seat head restraint to properly protect me in a crash.
2001 Ford F150 supercrew purchased in March 2000 does not include headrests on the rear seats (60/40 split bench). Two passengers traveling in my back seat and wearing their seat belts violently struck their heads against the rear window during a sudden stop. Ford has installed rear headrests halfway through this model year. I feel a recall is warranted.
I ordered my F-150 supercrew in August 2000. The truck was built in late September and I took delivery in the first week of October 2000. Although my truck was sold as a 2001 model, Ford has subsequently made two critical safety modifications in the 2001 supercrews that were produced after my build date. The "latest" 2001 model includes rear seat headrests and child seat anchors in the rear seats. As noted in my report, I was recently driving in the city at approximately 25 mph when I was forced to make a panic stop. My wife, who was riding in the middle of the rear seat (two-point seat belt), was initially pushed forward by the force of the braking then hit her head on the rear window upon recoil. Fortunately, she suffered no injuries. At the same time, my 3 year-old daughter (sitting in a properly installed, double shoulder harness child seat) was also pushed forward and back by the force of the stop. Despite the fact that she was well secured in the seat, the forward and back motion was intensified by the lack of a child seat anchor. In my opinion, Ford's recognition of these safety "defects" is clearly demonstrated in the modifications that were made to trucks produced after November 2000. I also believe that given the potential for serious injury as a result of these safety defects, all 2001 supercrews produced prior to the modification date should be recalled for retrofitting.
- San Francisco, CA, USA
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Purchased truck new on 11/20/00. Rear seat has no head rest, which will cause some serious head injuries in an accident. Did not realize the seat had no headrest until after the purchase. Talking to other owners, I have learned that Ford Motor Company is now installing seats with headrest. If this was not a safety issue, why would Ford Motor Company redesign the rear seat at mid year.I understand that Ford is not doing anything when customers call them, had I known that they were installing a redesigned seat with headrest in the newer trucks off the assy. Line, I would have waited to make my purchase.
Rear passenger seats in my F150 supercrew has no head protection for my passengers. Passengers head are not protected during sudden stops or wrecks. I was forced to break suddenly to avoid an accident. My rear passengers head smacked the rear window causing one person minor head injury. I don't understand how Ford is allowed to produce such a safety hazard to its passengers. I would like Ford to provide rear seat head rests to protect rear passengers in the event of crash or sudden stop. Small pickup are required to have head rest when the riders head rest close to the rear windows. This is a 2001 truck with major defect that could pose serious injury to passengers.
No rear seat headrest to protect rear passengers in accident. Ford has re-designed seats mid year to address this issue. My vehicle is 2 months old and I did not get the proper seats.
My Ford F-150 supercrew 4-door pickup truck does not have head restraints in the rear 60/40 split bench seat. This is a safety concern as rear seat passengers will hit their heads on the rear glass in a crash. New trucks of this model are now redesigned and have rear head restraints. Models manufactured earlier do not. Ford also redesigned the front seats to now include head restraints instead of the old design of taller integrated head restraints. I believe this is also a safety concern in that I cannot adjust the front seat head restraint to properly protect me in a crash. If this is not a safety concern, why has Ford made the change in the middle of a model year" why are they keeping quite about it" I very concerned since the reason I bought the truck was I needed a way to carry friends, family, and business associates as well as cargo. Now I have to worry that in a front or rear impact collision passengers in the back seat would most likely put their heads through the rear window.
I have a concern regarding the lack of rear passenger head restraint. In the event of a collision there are no provisions to prevent the rear passenger's head from impacting the rear glass. The manufacturer knows this is a problem as evidence in a mid year change to include head restraints for the rear passengers.
The early 2001 model F150 supercrew pickups came with a lack of headrest for the rear seats. I have carried passengers in the back seats and they all have expressed the concern that their heads rest against the rear window. In the case of an accident, their heads would hit the rear window and could cause serious injury. The newer model 2001 supercrew pickups have the rear head restraints in place.
"my Ford F-150 supercrew 4-door pickup truck does not have head restraints in the rear 60/40 split bench seat. This is a safety concern as rear seat passengers will hit their heads on the rear glass in a crash. New trucks of this model are now redesigned and have rear head restraints. Models manufactured earlier do not. When I called Ford customer service to complain of the safety concern of having no rear head restraints and to ask for the new redesigned seats, they said they would not replace the seats. They are ignoring owners with models manufactured before the newly redesigned rear seats. Ford also redesigned the front seats to now include head restraints instead of the old design of taller integrated head restraints. I believe this is also a safety concern in that I cannot adjust the front seat head restraint to properly protect me in a crash. I also wish to have new front seat captain's chairs from the newly designed model's front seats."
My previous crew cab Ford pick up, a 1996 model, has rear seat head restraints. After purchasing this new Ford crew cab pick up, an 2001 model, I noticed no head restraints for rear passengers and am very concerned a family member or friend head will smash rear glass in an accident. Please help as I know the rear window is inches from rear passengers heads and if I am rear ended the rear passengers heads will be smashed into the rear window. Why has Ford not supplied rear head restraints on this truck when they did on the other? please help!
Rear seats in the suprecrew model purchased do not have headrests. As a result any minor involvement in an accident with people in the rear seats will result in injury to passengers in those seats. Same model year trucks produced recently after mine was purchased have the headrests installed.
The rear seat in my 40/60 split seat have no head restraint. A rear end crash would let the rear passengers head hit the rear window. For now puts a seat with head restraints in the new vehicles. They should recall the older 2001 supercrews and put in the new seats.
I recently purchased this vehicle and I am very concerned that rear passengers have no protection to prevent their heads from hitting the rear window of the truck in the event of a sudden stop or collision. The rear seats have no head rests and this is a full 4-door vehicle. I also have noticed that Ford is now equipping newer vehicles of the same model year with rear seat head rests. This implies that Ford apparently acknowledges that a significant safety hazard exists since they chose to redesign the rear seat within a single model year. I am very concerned about the safety of my vehicle and feel that it should be retrofitted with the new rear seat head rests at no cost.
My complaint is with the rear seat headrests or lack of. My 2001 does not have headrests. Since then Ford has added as standard equipment rear seat headrests. I am concerned about the safety of the rear seat passengers. If Ford felt that they were neccesary on newer 2001S perhaps it is neccesary on mine also. I would like Ford to tell me why they made this change mid year if not for safety reasons.
A D V E R T I S E M E N T S
- Austin, TX, USA