This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Hard brake pedal resulting in no or very little braking when engine is cold and vehicle is stationary, every day, every time I start the vehicle. Once the pump begins working or becomes unstuck, I do have brakes, however I am very concerned that this will result in brake failure and an accident with serious injury to me and my passengers. This vehicle has had a recall on certain models for this issue resulting from a bad vacuum pump. Ford customer service has said my vehicle is not involved in the recall. It obviously is, because it is the exact same problem involved in the recall.
The contact owns a 2012 Ford F-150. While driving 35 mph, the brake warning indicator illuminated. The contact depressed the brake pedal, but it failed to engage. The contact lifted her foot off the brake pedal and coasted the vehicle to a complete stop. The vehicle was towed to community Ford Lincoln of bloomington (2200 S walnut St, bloomington, in 47401, (812) 331-2200) where it was diagnosed that the master cylinder and brake booster needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,624.
I was casually driving on the highway just outside of atlanta when all of a sudden I felt a jolt in the rear end and my advanced traction control turned on and stated that there was a problem. I pulled over and called a tow truck to take it to the Ford dealership for service. The dealership advised me that somehow my rear axle differential had snapped on the rear driver side. They stated that usually they see that in high lifted trucks or with towing something heavy. My truck is standard lift and I do not tow any trailers and I am thinking it could possibly have been a factory defect as my truck is still pretty young and has only 114000 miles
NHTSA action #EA15006, Ford company initiated customer satisfaction program 15N05. I had the electric vacuum pump (evp) replaced by for on 4/25/17 with 48,846 mi. By 3/19 I started hearing a noise in cab during cold starts, but it took a little while during cold starts it made the noise for me figure out is was coming from the engine area. I realize it was the evp again. Not 2 years and with about 63 and change miles, a mechanic said it was the evp again. I contacted Ford dealer and they denied replacing the bad part, saying I only had 1 year or 12K to have it replaced. All of Ford other parts get a 2 year warranty, except evp. Contacted Ford complaint line on 4/13, they told me to have issue verified by a Ford mechanic 1st. I did & on 4/17/19 gave them complaint, they gave me complaint #. the Ford dealer I used called me back on 4/29/19, said Ford denied fixing it as warranty, but offered to give me $100 of a $442 repair. Dealer said if I wanted the evp, to order it because they were on back order, it would be weeks. I called complaint line, asked to speak to someone else besides the warranty department about safety issue with evp, they gave me a new complaint # and said someone would call me- told them I wanted a supervisor, they said they were unavailable. I never heard from Ford. I called Ford back on 5/20/19, call taker said last complaint wasn't put in right, that's why no one called. I told her I wanted to talk to a supervisor, again said they were unavailable. One tried to call me at 9:23pm on 5/20?? then called me on 5/23/19 at 7:04pm- I advised him the evp is gone bad, sounds worst the the 1st time it went. He said I was outside warranty & they would not fix it under the warranty. I advised him that Ford knew this was an issue, because it is not longer a evp, it's a mechanical vacuum pump (mvp) now- it hooks into the motor. Ford put evp on as a band-ad
The contact owns a 2012 Ford F-150. The contact took the vehicle to byers Ford (1101 columbus pike, Delaware, oh 43015, (888) 350-4405) where it was repaired per NHTSA campaign number: 19V075000 (power train). While leaving the dealer, the contact noticed that the gear shifting was different and it would slowly shift into gear. The contact also noticed that the brake pedal felt spongy and difficult to depress. The vehicle failed to respond when the brake pedal was depressed. Within the past three months, the contact had to add four bottles of antifreeze to the transmission and the engine overheated. In addition, the service brake, engine hot, and transmission hot warning indicators illuminated. Occasionally, when the vehicle was stopped or idling, the air conditioner blew hot air and the windows failed to function. The vehicle was taken back to the same dealer and was informed that there was a failure due to manufacturer recall number: 19S07 (power train). The repair was incomplete and the contact was informed that the vacuum pump failed and the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the brakes operated intermittently. The manufacturer was not notified of the failures. The approximate failure mileage was 115,000.
- Ostrander, OH, USA
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I took my 2012 F-150 to byers Ford in Delaware, oh. They were to perform the 19S07 recall. They said they did it. After leaving the dealership I noticed immediately that the truck shifts very quickly into first and the brakes felt different. Then since I have put 4 bottles of coolant in it in less than 3 months. Overheating frequently after only 15-20 minutes of driving. Then the breaks don't work half the time and the light comes on service brakes, I have them checked by Ford they say nothing wrong with them. Now the truck shakes, overheating frequently, brakes work part of the time, where is the coolant going" no liquids on the ground under the truck but it smells burnt and wet in the tailpipe. Now byers Ford is saying that it is just due to 2 more recalls, one being the vacuum pump and the other is the transmission module, but they say it should be okay to drive, they can't get me a rental car and they can't get me in until October 9th but they say to just keep driving it with my breaks barely working half the time because of the vacuum pump and it overheating almost every time I drive it, having to fill it up with coolant, loss of power, sluggish, many random computer issues it seems but they say to drive it" my engine and transmission both overheat and major is I have no breaks half the time, it seems like this should be a safety concern but they don't seem to care or want to make it right and address all the issues that the first recall created. The truck had no problems before the recall and now a big mess that is about to blow up that now has 2 more additional recalls because of the first one.
2012 Ford F150. Consumer writes in regards to brake system recall. The consumer stated the brakes were repaired under recall, but the failure recurred. The brakes fail when reversing. When going forward the brakes have very little power and had a loud noise coming from the vacuum booster. The pedal was difficult to depress and had a major grinding issue.
The contact owns a 2012 Ford F-150. While depressing the brake pedal, the vehicle stalled and the brakes seized. The contact also mentioned that the low oil pressure indicator illuminated when the failure occurred. When the vehicle was restarted, it resumed normal operation. The vehicle was taken to classic Ford galveston (7700 broadway St, galveston, tx 77554, (409) 744-5711) where the oil level was checked. The contact was informed that the oil level was fine and the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 142,000.
Ford Motor Company brake issue: Ford Motor Company has had an ongoing issue with their rotors and brake pads on several popular vehicles for several years. The rotors prematurely wear and warp causing a reduction is braking power and an increase in braking distance, thus creating an unsafe, hazardous, and potentially deadly condition. The failure of the rotors, due in part to sub-par material and craftsmanship, causes excessive and premature wear/failure of the brake pads. Ford Motor Company is aware of this issue and has subsequently labeled the brake pads as a "wear item" not covered under warranty. With under 11,000 miles on my 2012 F-150, which I purchased brand new, I noticed a pulsation in the brake pedal and scheduled a service check with at the place of purchase. Autonation Ford in North canton, Ohio advised that they "found front rotors corroded and pitted. Also found rear rotors in same condition. Rear pads were at 2mm. Turned front and rear rotors and replaced rear pads." Ford refused to reimburse the replacement cost of the dangerously thin rear pads, claiming they are a "wear item", when in fact the pads were worn at an accelerated rate to that level because of the faulty rotors. Ford Motor Company has a faulty and dangerous product on their vehicles that needs to be recalled and replaced before it results in injury or death.
Driving 75mph towing boat. Truck shifts into 1st gear. Redlined engine, many noises, slipping transmission, step on pedal to accelerate, it goes to 5K before shifting. Almost caused major highway disaster. Now my family is afraid to ride in vehicle. Also when first start up no brakes. Recalls where done for both, did not fix either.
The truck was in park I had stepped out to check the mail with my children in the truck the next thing I knew my truck was moving like it was in gear I jumped in pressed the break and it still showed it in park I pushed into park harder and it stopped.. I was not on a hill or anything to make it roll and it was actually moving like it was put into gear
Extremely hard pedal on start up. Ford has a customer satisfaction program called 15N05 for this very problem. Online, my vehicle is the type and was built during the dates and places specified. When I called, they said my VIN number was not covered.
The contact owns a 2012 Ford F-150. The contact stated that the vehicle was excluded from manufacturer campaign number: 15N05 (electric vacuum pump extended coverage); however, the vehicle exhibited the same failure. The contact stated that there was an abnormal clunking sound when the brake pedal was depressed and when reversing. There was no warning indicator each time the failure occurred. The contact stated that the brake pedal was becoming harder to depress as the failure was becoming more intermittent. The vehicle was not diagnosed by a dealer or an independent mechanic. The manufacturer was notified of the failure and did not assist. The failure mileage was not available.
2012 Ford F-150. Consumer writes in regards to vacuum brake booster safety recall. The consumer stated after having the vacuum brake booster repaired under recall, the failure ocurred 2 more times. The manufacturer was notified.
Contrary to the resolution stated in NHTSA investigation ea 15-006, Ford is refusing to cover the defective vacuum pump even though it falls with in the affected vehicle production time and is within 10 years and 150,000 miles.
Electric vacuum assist pump failures that resulting in the loss of brake power assist'making it far more difficult to get the vehicle to stop. This vehicle has 39,000 miles on it and it gives no warning. I am concerned with injury or a crash. The dealer states this is not a current recall. I have noticed there a several complaints and some crashes have occurred because of this issue.
I have a 2012 F-150 with the 3.5L ecoboost engine, 100,000 miles. I have been having problems with no power brakes when truck is initially started and the dealer diagnosed this as a failed vacuum pump this typically happens at slow speeds the first several times you stop. A recall was forced in Canada and a customer satisfaction warranty extension is in place in the usa (15N05). Both cover the 2011 to 2012 F-150 with ecoboost engine. For some reason my VIN is not included in the recall & customer satisfaction policy. Brakes intermittently have no power assist and its very difficult to stop truck, especially when you arent expecting the brakes to fail like that. This is a common problem and I have contacted Ford customer service - but all they will tell me is my VIN isnt covered. They need to expand this to cover more vehicles - its a huge safety related issue. I cant believe no recall has been issued.
The contact owns a 2012 Ford F-150. While reversing, the brake pedal was difficult to depress and the vehicle rolled. There were no warning indicators illuminated. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 79,770.
A D V E R T I S E M E N T S
- Roscommon, MI, USA