This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The trucks box frame is completely rusted. The truck is 6 years old, only been in Florida and has 36k miles. The safety of this vehicle is compromised and this matter is urgent.
The trucks box frame is completely rusted. The truck is 6 years old, only been in Florida and has 36k miles. The safety of this vehicle is compromised and this matter is urgent.
I'm writing in concern about my 2016 F150 brake lights. This concern is due to the rear break light assembly is breaking for no reason. I am on my third set of break light assembly. The driver and passenger side rear break light assembly keeps breaking on its own. There have been no accidents involving the rear end of the truck. It's becoming a safety concern. Looking to see if any other incidents have been reported. Please see attached photos of the most recent break light assembly and take note when the break light assembly clips into the truck the mounts are completely broken. The plastic where the screws would be going from the bed of the truck are severely cracked.
Over a year ago Ford announced a recall because of unintended back tailgate release. At that time there was no solution. In December 2022 Ford announced a solution, and requested owners to schedule an appointment for a fix that would take no longer than 1/2 day. The tail gate has indeed opened unintended 4 times, including once on CO Hwy 285; presenting a serious hazard as I lost half the load on a winding mountain road. When I attempted to schedule an appointment at Ford to fix, I was told that the repair would take at least one week because of 158 steps involved. I was also told that Ford would not cover the cost of a rental vehicle while the F-150 is in for repair. I sent a letter to Ford (available on request) over a month ago, but I have received no response. This is a major safety issue I have also had damage to the tailgate caused by unintended release in the garage. Gone unnoticed until I opened the garage door. By unknowingly opening the garage door I have scraped the tailgate. Ford is clueless. Their dealers have no campaign code as they call it. When they research the campaign number given in the recall notice, they don-€™t want to have anything to do with it. I-€™ve asked Ford to find a dealer that will fix the vehicle during the prescribed timeframe to no avail. I have asked Ford for relief by finding a Dealer to fix under recall warranty and to pay for vehicle rental during the elongated repair period.
- Highlands Ranch, CO, USA
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The contact owns a 2016 Ford F-150. The contact stated that there was water leaking from the engine compartment into the driver's and passenger's side front floorboards. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.
Body scratches were repaired on the truck after minor scrapes done while parking vehicle. Passenger side door repaired scrapes and after repaired door would not open from either inside or outside. Repair place sent us to Ford dealer for repair of door latch, then Ford dealer told us it was not covered by recall. Amount charged was $189.99 and we still have problem with an estimate of around $700 for fixing the problem. We were told the latch problem was related to the aging of the latch. This truck is 2016.
I have a 2016 F-150 Platinum (VIN [XXX]) and live in West Palm Beach, FL where it rains almost every day. I have noticed over the last several months that I can't open or close (without slamming them) three of the doors. This is a safety issue and one that needs to be addressed ASAP. I have two little kids in car seats and I don't feel safe driving my truck with them in it as is. I have taken my truck in to two different Ford dealerships in the area and neither of them are able to fix the problem. There are two current notices (20M04 and 18N03) that I have received and Ford says it doesn-€™t apply because I live in Florida. I bought my truck in North Carolina and lived there for 2 years and it does freeze there so my truck should be covered under this. Again, with the way the doors are currently I feel that this is a major safety issue where in the event I need to get my kids out of the truck in an emergency I won-€™t be able to. This needs to be fixed quickly and thoroughly so this issue doesn-€™t happen again. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Recently purchased a 2016 Ford F150 and am having the same issues as reported by multiple other customers. Once the weather approaches freezing temperatures, the door latch fails. Very simple, got into the truck and when closing the door, it will not latch and continued to open. I've found that pushing either the unlock or lock from inside the truck remedies this on the few occasions I've had it happen. My carfax indicates this has been reported to a dealership on multiple occasions w/o remedy. I've reviewed prior complaints and this has been reported several times in addition to occurring when in operation. I've yet to experience it happening when operating at this time. I've worked in the personal auto insurance industry for nearly 15 years and am quite certain this is an unacceptable manufacturer safety risk. Please recall and do the right thing here Ford. Thanks!
The electronic tailgate releases (opens) on its own either while the vehicle is in operation or while parked. This caused damage to the tailgate by an opening garage door and risks damage to traffic by the truck bed contents being expelled while underway. This defect has not been reported to a local dealer, manufacturer, police or insurance. There were no warnings, messages or other symptoms that preceeded the tailgate opening. This problem first happened approximately 08/01/2021 and has happened two more times since then during Aug 2021.
The top track of the rear window that holds the smaller sliding window in place became completely detached from the back wall of the cabin. The small window was being held in place by the lower track only. This caused the top track and the sliding window to lean into the cabin away from the main rear window. It created an air gap between the main window and the small window. The vehicle was not in motion. The vehicle was not damaged in any other way. It appears that the adhesive holding the track in place simply failed over time. In my opinion this created a safety issue. If the truck had been rear-ended, I think it is possible that the top track and window could have become completely detached and caused injuries to passengers in the truck.
The sun/moon roof had been rattling since early 2020 - maybe since we bought it in March 2019. Taken to the local Ford dealership 3 times in 2020 for this rattle. Just picked it up (3/20/2021) and both sunroof guides/ramps cracked and all of it had to be replaced. This is a safety concern - what if the entire sun/moon roof assembly would have shattered? thankfully, we spent the $3000 on an extended warranty, but still had to pay $148 to get it all fixed.
A D V E R T I S E M E N T S
- Seymour, WI, USA