This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The engine rattles on cold start. It has been diagnosed with a cam phasers failure issue. The truck has 74000 miles on it and has had regular maintenance. This is an ongoing known issue with Ford and this engine. How has Ford managed to get away with not having a recall for this?
At 56,000 miles Anti freeze started to disappear from reservoir. After refilling it, noticed 2 weeks later an empty coolant reservoir again. Truck gave a "misfire" and "turbo charger " code. 8 weeks later truck had cylinder heads replaced.
Safety Concern: Potential engine failure at speed. Cam Phasers cause loud rattle on cold start. Sound is alarming, as if the engine will fail. Engine light came on, dealer tested and recommended cam phaser repair & replacement. FORD would not pay for repair b/c mileage over 90K. I paid for 1st repair 11OCT2019, failed 2nd time 09Nov2020, Dealer repair under warranty. Received letter from Ford "Customer Satisfaction Notice: to have Powertrain Control Module reprogram, completed 17NOV2021. Engine rattle on cold start occured 3rd time, Dealer told me I'm on a waitlist in Jan2022. Notice to bring vehicle in, 9May2022 for diagnosis, same problem. Ford Customer service contacted twice, Ford refuses to repair again under warranty. Told me to file this complaint. Dealer would not repair under warranty, because Ford will not cover 2nd repair. Dealer told me there is nothing they can do and referred me to file this complaint.
The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, the vehicle experienced engine failure. There were no warning lights illuminated. The vehicle was diagnosed with cam phaser failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 71,300.
Shift indicator light will flash and go off. Check engine light and wrench light comes on for coded P0706, P0707, P1702, P1921. U0401. Needed range sensor. Shifted when it wanted to and quit altogether then start back up. Had range sensor replaced.
- Sweet Springs, MO, USA
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Cam Phasers are failing and causing engine oil pressure to fail as well as timing to jump. This is a major concern and can cause a serious accident if a engine seizes. Ford did not issue a recall but if you bring it in then they tell you. was never notified of issue and now that i am over 90,000 miles it is no longer warrantied. they do a reprogram but it makes the issue worse.
The Cam Phasers have failed. I have done all the Computer resets, both did not work, the truck is supposed to have them replaced. I have contacted Ford Customer service to no avail. The simply do not return my calls. I have left numerous messages regarding the delivery date for the parts necessary to replace my Cam Phasers. The vehicle has not caused a safety issue yet however the problem seems to be getting worse leading me to believe it will become unsafe to drive. Byers Ford Dealership has confirmed the problem however they have no idea when the parts for the cam phasers will be shipped. The Check Engine light came in August or September of 2021. I had this checked by an independent mechanic as well as the Ford Dealership. The problem as I see it is Ford has had a problem with their Cam Phases since 2005 and has done little or nothing to correct the problem. A little research and you can find out the the failure rate for Cam Phasers is around 40%. Seem to me NHTSA should have forced the manufactures to correct this problem a long time ago. It appears you are allowing the manufacturers to sell vehicles that have little value after the cam phasers fail as the replacement is not a permanent fix.
Plastic oil pan has leaking drain plug even after installing new drain plug. This is a danger to the environment and roadways due to leaving oil drips throughout the roadways traveled.
The truck will stall while sitting at a stop sign, red light, waiting to turn. You can feel the truck idle and watch the tac bounch up and down before it stalls. Wants to stall when the gas is applied while pulling across an interseciton or from the stopped position. Intake manifold has been replaced twice in a 2 month period. The intake manifold caued the check engine light to come on, but did not correct the stalling issue.
Oil pan is leaking TSB 20-2051 superceeds a previous TSB. After searching online this is a known issue acknowledged by the mafacturer affecting numerous vehicles that should be covered through a manufacture recall. The latest TSB states to replace the plastic oil pan with with a metal oil pan. This is an obvious manufacturing defect that consumers should not have to pay to repair.
Eastbound I-94 around Burns Harbor, IN. High speed, high density traffic. High temperature warning illuminated on dash while the temperature gauge went to full cold. Within seconds the engine lost power, forcing me to navigate to the shoulder of the highway. I was successful, but the loss of power and the resulting speed differential put myself and other traffic at a significant risk of collision. The vehicle was shut down and checked for any signs of overheating. With no signs of overheating the vehicle was restarted and we continued to our destination. The following day the problem was diagnosed by Castle Ford, Michigan City, Indiana as a faulty cylinder head temperature sensor; there was not a problem with high temperature. The sensor has been replaced and there has been no further issue.
The contact owned a 2010 Newmar Essex RV hauling a 2017 Ford F-150 Raptor. The stated that while driving at 60 mph, he was alerted by another driver that the 2017 Ford F-150 Raptor, had caught fire. The contact stated that the fire started from the hood and grille assembly of the vehicle. The contact attempted to extinguish the fire with a fire extinguisher, but was unsuccessful. The fire engulfed both vehicles. The fire department was able to extinguish the fire. A police report and fire department reports were filed. No medical attention was received however, the contact stated that his cat was injured. Both vehicles were towed to a wrecking yard and was deemed totaled by the insurance company. The vehicles will later be towed to salvage yard for the insurance company to perform an investigation. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a complaint was filed with the manufacturer. The failure mileage was 45,846.
After towing my 2017 Ford F150 ecoboost exhibits an intermittent engine stall when coming to a stop while towing. Exact same issue as below tsb, just mine is a 2017 model technical service bulletin 2.7L - while towing - intermittent engine stall when coming to a stop - built on or before 27-Nov-2017 18- 2249 16 August 2018 model: Ford 2018 F-150 issue: Some 2018 F-150 vehicles equipped with a 2.7L ecoboost engine and built on or before 27-nov2017 may exhibit an intermittent engine stall when coming to a stop while towing. Action: Follow the service procedure steps to correct the condition. Warranty status: Eligible under provisions of new vehicle limited warranty coverage warranty/esp coverage limits/policies/prior approvals are not altered by a tsb. Warranty/esp coverage limits are determined by the identified causal part and verified using the oasis part coverage tool. Labor times description operation no. Time 2018 F-150 2.7L: Reprogram the PCM (do not use with any other labor operations) 182249A 0.3 hrs. Repair/claim coding causal part: Recal condition code:
It is known that Ford has a problem with the cam phasers on their 3.5 eco boost engine. Mine went bad and were replaced under warranty in November 2019 and approximately 45,000 miles. Now at 70,000, the cam phasers are needing replaced again. Ford is refusing to cover this expense as my truck is now out of warranty. It is also known their cam phaser fix does not solve the issue, thus the problem is recurring. This is obviously a manufacturer defect and should be covered in full. This is a huge issue effecting the majority of Ford 3.5 eco boost engines. Why will Ford not own up to this manufacturing defect?
Vehilce has a chronic unrepairable oil pan leak, indicative of engines produced in the Kansas City or dearborn plants, NHTSA id#10143101 jun22,2018, Ford has replaced the vehicles oil pan four times.
2017 Ford F-150. Consumer writes in regards to oil leaks in vehicle. The consumer stated the vehicle was taken to a dealer that was dishonest and failed to complete repairs. The vehicle was taken to a different dealer where the repairs were completed.
3.5L ecoboost engine died while accelerating mildly on a highway at 55 - 60mph. Numerous fault lights came on, including service engine soon, advance trac, and various other. I coasted into a parking lot, placed into park, shut off ignition, and restarted. Engine shuttered violently, so I turned it off and waited 10 mins. Restarted fine. Dealership replaced 'high pressure pump ring gasket due to deformation and suspected vacuum leak'. 2 wks later, was driving 70mph on interstate and engine cut out again. Very dangerous situation with 5 lanes of traffic and merging traffic. I coasted to a stop, turned off ignition, and restarted. Again.. the engine shook violently and as I tried to pull further into median, the brakes could barely stop the truck from moving due to high revving engine. Had to tow to another dealership 3 hours from my house! backlog will take over 1 month to repair!
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- Westernport, MD, USA