This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This problem has been ongoing, happening nonstop up to multiple times daily since Feb of 2022 and has spent now 70 days at the dealership in search of the issue. Luckily, the vehicle has not caused an incident yet, but I am afraid to drive it if I get it back from the dealer again as the issue has just gotten worse. The vehicle randomly while driving goes into a "limp mode" in which 1 of 2 things happens. 1) If unable to pull over immediately, the vehicle has very erratic throttle control and 2) the vehicle sometimes gives a warning about the "adavancetrack" system and will sometimes shift itself into neutral out of nowhere forcing you to coast to a stop no matter where or what type of street you are on. In researching this problem to help my dealer at first and now to try and protect myself while in a battle with ford, it seems to be a common problem discussed on many forums on the internet and facebook and seems quite common among the F-150 powerboost. Ford is refusing me a buyback at this time and ignoring the safety implications that my vehicle is having
My 2021 F150 XLT with 19,000 miles has never had functioning trailer brakes. Initially I was plagued with constant trailer wiring fault / trailer disconnected issues, and zero slide or pedal brakes, when trying to tow a travel trailer. Two separate dealerships initially dismissed my concerns because it passed their trailer simulator test. Eventually, Ford replaced the trailer wiring harness under warranty. After that, I had intermittent slide brakes that would work, but I never saw any brake output when using the pedal brakes, regardless of gain setting. Ford then replaced the trailer brake controller, which worsened the issue: once again I am getting trailer wiring faults. My slide brakes are extremely hit or miss, and when they do engage they catch and release several times. I still have zero brake output when using the pedal brakes regardless of gain. The dealership consulted a Ford engineer and assured me that my truck is perfect, I should not expect to see brake output for pedal brakes, and all is working as designed. They blamed my trailer. I demanded to test my trailer with a different F150 from the dealership and it works flawlessly - brake output on both slide and pedal brakes, no error codes. It is horrifyingly obvious that I have never had ANY trailer braking functioning with my pedal brakes now that I have compared the braking distance in the loaner truck to my truck. If I had believed Ford, I would be towing a 7,500lb trailer with zero idea that I did not have any trailer brakes. Dealership and corporate are both kicking their feet on a potential fix to this horrifyingly dangerous trailer brake problem.
Park/Emergency Brake system light illuminates and system engages when vehicle is placed from drive to park, and when system is shut down the light illuminates and engages. Also, when vehicle is started the park brake light shows to be engaged. When the vehicle is put in reverse the light is still illuminated while the vehicle is backing up. The light stays on while the vehicle is in backward motion. Safety concerns for me and my family are: 1. What if the Park Brake engaged while driving at normal speed - what could happen? 2. With vehicle parked and brake system engaged driver should not be able to put vehicle in reverse and back up without disengaging brake lever. The vehicle was taken to the local dealership service center twice to try to get resolution of the park brake light issue. They were unable to duplicate the issue and stated that according to Ford's maintenance policy there was nothing more that could be done. We have tried to contact Ford through their main customer service phone number. We literally spent hours on the phone trying to reach someone who could help us with the issue, but no one had an answer for us. A case file was made by Ford Customer Service and marked "RESOLVED". It has not been resolved. As stated, the park brake light started showing up in February 2022. As of this time there has not been an incident, but I can't rule out that something might happen. I think it should be addressed by the dealership and/or Ford engineer with more interest than just a dismissal attitude.
While driving with sound volume at normal setting (volume 8), speakers started to pop and static erratically, which startled me, almost causing an accident. The issue will randomly go away, no warning lights on screen or dashboard. The static and pop sounds still continued at volume setting one. The erratic static and pop goes away then it happens again 20 min later. My ears are ringing from the popping sounds
On March 24, 2023, I got inside my 2021 Ford F-150 Power Boost King Ranch Truck, Turned it on. Heard a loud popping sound. Began to drive away. Then all of a sudden there was a loud static sound. The sound was so loud like someone turned the volume to MAX limit and I began trying to turn it off. The radio was not responsive. I started to panic because I had all these vehicles around me and could not think correctly. It was affecting my decision making and all I could think of is turning off my phone, pressing the Power On + Next Track button to hard reset radio, etc. Nothing worked. Loud static sound would stop. Radio wouldnt turn off. Next thing you know Im on the expressway trying to get off because obviously nothing worked. After around 20 minutes, I finally pulled over. Turned off my truck. Then turned it back on thinking it would have stopped. NOPE, sound was still on. Had to get to my destination and when I did. I lost some of my hearing. It was that BAD!!
- Edinburg, TX, USA
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Driving down the freeway, horn started blaring and power completely went out in car -engine steering etc The dealership is replacing the computer in the vehicle
UNKNOWN: I was driving through light to moderate rain. I was following traffic probably at about 35 mph. I was driving in normal mode (no cruise control active) I saw a warning message out of the corner of my eye pop up on my dash (I didn't see what it was because it went away quickly after it came up). Soon after that, a bunch of warning messages started popping up on my dash one after the other. Then my engine shut off (dash still working, sync still working, power steering still working, brakes still working). Luckily, I was able make a turn and then coast into a gas station. Could have been a different story if I was somewhere else. I came to a stop, put it in park, (this is the unfortunate part, I franticly clicked through all the warnings without reading them), then I pressed the start button and turned the truck off. If I was the guess at what I remember seeing, I think I saw messages related to blind spot monitoring and other driver assistance stuff. After about a minute, I turned the truck back on. It turned over fine, but only idled about 20 seconds, and then turned off. Same situation as before except I wasn't moving this time. After calling a few people and a tow truck company (maybe 30 minutes later), I tried one more time to turn on the truck. This time it stayed on and idled normally. I left it on for about 10 minutes and then shut if off. I ended up having it towed because I didn't want to test my luck driving it. It is currently at a Ford dealership being serviced. The latest update that I have received is that the tech ran a diagnostic and could not duplicate the issue.
Speaker Issue: When starting the truck, after about 3 seconds of sitting in the truck, the speakers made a really loud pop noise and then continued to make a loud static noise and cracking noise for the duration of my 15 minute drive home. If this happened on the freeway, it may traumatize someone or cause an accident. The problem has happened twice but it is not been replicable for a dealer or service center. The truck has not been inspected by the manufacturer, police, or insurance reps. I read online that this is happening to a lot of 2021+ F-150s with the B & O Unleashed 18 Speaker sound package. Please recall this, it is the most dangerous speaker issue I have ever heard.
Trailer brake system fault. This fault warning displays when there is a possible lack of trailer brakes. On this vehicle it is on every time the vehicle starts. It began after the recall for the trailer brake module update in June of 2022. It has been to the servicing dealership 4 times and has been there for the past 23 days without resolution. There are many other accounts of this situation on-line also with no resolution.
The contact owns a 2021 Ford F-150. The contact stated that after inserting the key into the ignition, there was no power to the vehicle which prevented the vehicle from starting. No warning light was illuminated. The vehicle was towed to the dealer where the failure could not be replicated; however, the contact stated that he was not provided the details of what repair was performed. The contact was concerned that the failure would recur. The manufacturer was not notified of the failure. The failure mileage was 22,500.
Audio system malfunction that resulted in deafening random electronic noise levels that would not stop until the battery was disconnected for a long period of time. I started a thread online (link below) and there are numerous others with the issue. There are multiple videos showing the issue. Some have reported a burning smell so there could be a fire risk as well. (https://www.f150gen14.com/forum/threads/dangerous-b-o-sound-system-issue.9254/) It really is loud enough to cause a crash and I believe it's just a matter of time if it hasn't already happened. My ears were ringing for several hours. To date Ford hasn't provided any resolution beyond just extending my factory warranty. The vehicle was taken to the dealer for a full week with no resolution - again, same as several others.
Complaint 1: Mar 14,2022 Manufacturer Recall Number22S12 NHTSA Recall Number22V-142 Parts for recall has not been made available yet, promised for 2nd quarter. We are not into 3rd quarter. How can Ford still produce new trucks if parts are not available to fix existing trucks on the road as it is a safety concern? Complaint 2: Error code P2C44 - requires replacement of Auxiliary Battery Insulator from Ford's internal doc SSM 50976. Was told part is also backed ordered for 45 days. Again how can Ford build new trucks if parts are not available! Please make them fix existing trucks on the road first before new trucks are built! What good are warranties when it takes months to fix.
The contact owns a 2021 Ford F-150. The contact stated that while towing a trailer, he attempted to make a right turn while driving downhill. The trailer began to push into the vehicle and slide into the back end of the truck. The contact attempted to manually apply the trailer brakes but the trailer brakes failed. The traction control warning light appeared on the instrument panel as the contact began to lose control of the vehicle. The trailer pushed the vehicle off the road and onto a mount of dirt and stone. The trailer damaged the rear bumper and rear right corner panel of the vehicle due to the failure. The contact did not suffer any injuries due to the failure. A police report was not filed since the failure occurred on his property. The dealer was initially notified of the failure and offered no assistance. The contact took the vehicle to an independent mechanic where the vehicle was repaired for the damage. The contact then received a recall notice for NHTSA Campaign Number: 22V193000 (Electrical System). The vehicle was taken to the dealer and the recall was serviced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle had been repaired. The failure mileage was approximately 10,000.
The contact owns a 2021 Ford F-150. The contact had received notification of NHTSA Campaign Number: 22V193000 (Electrical System) and the vehicle was taken to the local dealer and the integrated trailer brake control module software was updated. The recall repair was completed. The contact stated that while starting the vehicle, the trailer brake module fault warning message was displayed and turn signals were blinking rapidly. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 12,000.
Seal - Valve - Ford (KL3Z-9U465-A) I have the same engine that is failing in all of the new Ford Broncos - Ford's 2.7L V6 2nd Generation, however, I have this engine in an F-150. My vehicle has been sitting at the dealership for over a month, diagnosed with a faulty valve (same issue that is in the broncos) Seal - Valve - Ford (KL3Z-9U465-A) Something needs to be done about this - Ford has offered me no loaner or rental vehicle AND I am still paying car payments while it is sitting up there at Ford! Help
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 21V986000 (Power Train, Structure) and 22V193000 (Electrical System) however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available on NHTSA Campaign Number: 21V986000. Parts distribution disconnect on NHTSA Campaign Number: 22V193000.
The contact owns a 2021 Ford F-150. The contact stated while driving approximately 65 MPH, the brake was inoperable. The contact stated that the trailer brake warning light was illuminated. The vehicle was diagnosed with software failure and repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V193000 (Electrical System) however, the VIN was not included. The approximate failure mileage was 4,600. The contact stated that the trailer brake controller was replaced and the issue with the vehicle no longer exists.
The contact owns a 2021 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle lost power steering assist and became difficult to maneuver. The contact stated that several warning messages appeared on the instrument panel as he had stopped the vehicle on the highway shoulder. The contact was able to drive to dealer where he was informed that the failure was a commonly known issue. He was informed that the wiring underneath the engine was soy based and had been eaten up by rodents and other outdoor creatures. The contact was given an estimate for the cost of the repair. The manufacturer had been notified of the failure and referred the contact to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 10,000.
A D V E R T I S E M E N T S
- Riverside, RI, USA