When I put my truck into gear and initially start out there was knocking and clunking coming from under the right (passenger side) floor boards. Clunking seemed similar to bad U-joints when torque is put on them. Clunking could be felt on floor. I had in to dealer numerous times before they were able to feel and hear clunking. The knocking and clunking is more prevelant in warm weather. Now I am told by dealer ( place motor, 19 thompson road-route 193, webster, MA,01570, ph.#5089438010) that this is "under investigation" by Ford Motor Co. I asked what my options were because I don't like driving a new vehicle around with the clunking and nothing being done. At this point there was nothing they could do and that these problems happen and it takes time to find them. I wasn't happy with the wait until it falls off attitude I got, not necessarily from the dealer but from Ford. This is the second new vehicle we have purchased from Ford that has had the "under investigation" label put on it. I had a 1997 Ford Expedition that, on cold start ups, had a two to three minute engine rapping noise that was also "under investigation". it sounded as if no oil was getting in the engine for the longest time. This problem turned us off from buying out our vehicle from its lease program. 2 for 2 does not make me very keen on Ford quality or its customer satisfaction, especially on $30,000. To $40,000. Vehicles.

- Dudley, MA, USA