This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recall correction turns to explosion danger! Ford issued recall #11 S 21 on the replacement of the fuel tank straps. Best Ford of nashua performed the service to install new straps on October 7, 2011. In conjunction with the recall work, a vehicle report on best Ford letterhead was provided showing all systems were in good working order. On October 21, 2011, during a regular oil change the service person advised me that my fuel tank was leaking. I immediately reported it to best Ford on October 21, 2011 to which they refused to correct the leak. They insisted that Ford would not cover any other repairs. I informed the best Ford service manager that fault was theirs and did file a written complaint. I have returned to best Ford on three additional occasions and sent not less than five emails to request a face to face meeting. They have in each case refused to fix the leak caused as a result of the recall work performed in their service department. Complaints have also been sent to Ford Motor Co (customer service and the CEO) and they have likewise refused to assist with corrective action. The possibility of a fuel tank strap may have been corrected, however, my very maintained F150 is now a present danger of explosion.
The contact owns a 1997 Ford F-350. The contact stated that while driving 55 mph, the fuel gauge meter suddenly indicated that the fuel tank was empty. The contact also discovered that the panel for the fuel tank was detached, causing the fuel tank to be separated from the chassis. The vehicle was taken to an authorized dealer and the manufacturer was notified. The vehicle was not repaired. The failure mileage was 115,000 and the current mileage was 146,823.
Our mechanic noticed that one of the straps at the rear of the gas tank was missing, and when filling up our 1997 Ford F150, the tank was getting close to being filled, gas started spewing out of the fill tube. We looked under the truck and noticed that the fill tube had shifted due to the rear strap being broken.
After filling up the gas tank, pulled out on to the road, small bump in the intersection. Rusted straps broke and gas tank fell off. Lucky it was raining and road was wet or could of caused fire.
1997 Ford F-150. The gas tank straps have begun to rot and have chaffed the gas tank to the point there are some gas vapors escaping. Not a full blown leak at this point. I will begin the process of repairing to avoid fire/explosion.
- Danvers, MA, USA
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Was fortunate to notice gas tank hanging down from under carriage... was preparing to drive 50 mile in on interstate... was able to drive to local dealer...not where purchased... and they installed a new gas tank strap..which with labor was 93 dollars... well worth it when considering what could have easily happened at 70 miles per hour. Am amazed that even noticed until too late...thought it was an isolated event until starting to look up other numerous problems that have had with this vehicle.
One gas tank strap broke on my 97 Ford F150 a few months later the other one broke. I dropped and dragged the gas tank which began to leak. I don't drive that vehicle too much. I was very lucky there was no fire or explosion.
Walking to my truck I notice the rear fuel tank strap broken and hanging and the fuel tank hanging from the front strap only. The rear strap was totally rusted through. The rust also rusted the tank I and I had to replace the tank as well on 10/3/2010.
A D V E R T I S E M E N T S
- Amherst, NH, USA