Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.


really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
87,346 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion electrical problems

electrical problem

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2010 Ford Fusion Owner Comments (Page 2 of 11)

« Read the previous 20 complaints

problem #194

Jul 012015


  • 138,000 miles


The contact owns a 2010 Ford Fusion. The contact stated that the power steering failed on the vehicle while the vehicle was in reverse. The power steering warning indicator illuminated. The failure occurred several times. The vehicle was taken to an independent mechanic where the technician could not diagnose the failure. The contact mentioned that previously the steering harness and the power steering motor were replaced. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The approximate failure mileage was 138,000.

- Spring, TX, USA

problem #193

Aug 082015


  • 64,000 miles
While driving (8/8/15) on I-65 at approx. 75mph, the RPM's dropped and there was no response from the throttle pedal. After carefully making our way to the shoulder, it was noticed that charging system and throttle control/transmission indicator lights had turned on. I turned the vehicle off and upon restarting, everything appeared to be working as it should. The above was the second instance of this malfunction. Previously (June 2015), while driving in city traffic at approx. 30mph, the RPM's dropped and the throttle pedal became unresponsive. After turning the vehicle off and back on, functionality resumed. Over the next 15miles back home, this occurred three more times at speed between 25 ~ 55 mph. At all instances, the throttle control/transmission indicator light turned on, but then turned off after restarting the vehicle.

- Franklin, KY, USA

problem #192

Aug 012015


  • 93,333 miles
My 20 year old daughter and two friends were traveling back from the campground heading back to one of the friends house for the night. They had decided to stop by a coffee shop just around the corner from where they were heading. When she went to make the turn from the highway into the parking lot the car lost all power steering. She managed to get the car into a parking space and no one was injured nor was there a wreck. She stated to me that the car was fine no problems at all until she slowed to make the turn into the parking lot that when the power steering went out and a message came up on the dash along with the traction control symbol. There were no warning signs before the problem accrued just happened at the snap of your finger.

- Stanley, NC, USA

problem #191

Jul 162015


  • 108,900 miles


As I was driving about 70mph on the interstate, I lost acceleration. The rpms dropped and I wasn't able to get any response from the gas pedal. Luckily, traffic was light and I was able to make my way over to the shoulder and turn the car off. After doing this, the car started back up and I had acceleration again. Once I returned home, I looked this up online and found many references to the recall on the electronic throttle body. I only drove it a couple more times while waiting for the part to come in and I stayed in town. The incident occurred one other time in the 6 days it took for my part to be ordered, delivered, and repaired. Since Ford only wanted to reset the throttle body rather than replace it, I paid for it myself and had my dad do the work. I'm very lucky that the interstate wasn't crowded and that I wasn't in the busy city when this happened.

- Manteno, IL, USA

problem #190

Apr 152015


  • 85,000 miles
For months I have been resetting my cars "power steering assist fault" by turning my car off and turning it back on and the power steering would suddenly work again. Last night my car took a couple turns on and off for it to work which is the first time it took more than once to reset. Today after church I turned my car on and off 10 times and it still wouldn't reset so I was forced to drive my car home with no power steering, thinking about the fact that if a car served or a kid ran out in front of me, I wouldn't be able to swerve to avoid them. Besides the fact that I can't drive my car to get to and from work this way, I don't have 1500 dollars to fix a problem that should be recalled in my 2010 Ford Fusion as well as the 2011-2012 years. This problem is obviously a result of faulty equipment used in manufacturing and not because of the driver.

- Greer, SC, USA

problem #189

Sep 272014


  • 100,000 miles
I have had same sterring issue as the 2011 Fusion and was told the only recorse was to replace the whole rack. And the rack I put in had the same issue. The recall needs to be extended to every car and year that has that type of unit in

- Waterford Mi, MI, USA

problem #188

Oct 012014


  • 60,000 miles


The contact owns a 2010 Ford Fusion. The contact stated that the air bag wires failed and caused the air bag warning light to remain illuminated. The dealer performed a diagnostic, which located a failure code that the air bag wires were loose. The dealer adjusted the air bag wires; however, the repair did not correct the failure. The dealer performed a second diagnostic, which located a failure code for which the air bag restraint module needed to be replaced. The restraint module was not replaced. The contact also stated that the heated seat feature failed due to defective seat covers that caused the heating system wires to loosen. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 60,000.

- Cincinnati , OH, USA

problem #187

Apr 242015


  • 86,554 miles
The car dash warning lights started to come on one by one. The warning chimes also kept going off dash lights would fade in and out. The air bags would turn off as well as the ABS warning lights would come on. In addition to that the security systems would engage causing the car not to run. I brought car to the dealer and they said it wasn't safe to drive the car. The teach had issues figuring out the problem and said they have never seen before. I was able to find several other owners of the same car and year with the same issue. There is even a you tube video of it happening as well as comments from others with the same issue. The tech had to get Ford engineers involved who also had issues figuring out the problem. It took six weeks! I do not understand if there was others who have had this issue that they have no clue. It cost me 1400 to fix it and where this is a safety issue where air bags as well as security systems effects the car it should be at minimal a bulletin if not a recall. Computer was replaced and there was a faulty wire shorting out the system....updated 07/30/15

- Atkinsom, NH, USA

problem #186

May 292015


  • 59,800 miles
The contact owns a 2010 Ford Fusion. While driving 65 mph, the vehicle stalled and the service vehicle soon warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 59,800.

- Mather, CA, USA

problem #185

Dec 012014


  • 95,400 miles
When trying to turn the steering wheel when starting from a stopped position, the power steering was not working and a service advance track warning came on. If I did not have the physical power to turn the wheel, I could have very easily have hit another vehicle. I took the car in for a car wash, and the power steering came back on about 5-10 miles down the road. It went out and back on intermittantly during the next few months. It totally went out somewhere around the end of March or beginning of April. According to "Ford power steering failure reports investigaterd by federal regulators/" dated October 6, 2014 at 8:46 am "Ford says it's cooperating with the investigation and anyone experiencing power steering problems with their vehicles should contact their dealer". May 12, 2015 I took the vehicle to the Ford dealer and they pulled codes 100410 - unable to communicate with power steering system. Checked for powers and grounds, power and grounds ok. Referred to interactive vehicle diagnostic. They found power steering module/rack failure. Recommended replacement at a cost of #1647.79. They said it was not on the recall at that time. When the mechanic brought the car forward, he also informed me that models produced six months earlier have the old power steering with the fluid. He said I have the electronic one that the newer models have. I recently checked the recall that Ford was having on the Fusion. My VIN # shows 0 recalls. The Fusion recall mentions road salt and other contaminants can cause corrossion and breakage. I live in Wisconsin and feel that my car should be included in this recall. My wife hauls kids and has a hard time trying to drive this car. For safety sake, I feel it should be recalled and fixed immediately.

- Greenville, WI, USA

problem #184

May 232015


  • miles


My power steering is out in my car. It says power asset fault and then it will say service autotrack. I am not the only one I have looked everywhere and there is a lot of people having the same problems that I'm having. It should be recalled. I will tell everyone I know not to get a Ford unless this problem gets recalled. I don't have the 2000 to fix my car.

- Norman, OK, USA

problem #183

Nov 032014


  • 78,000 miles
The contact owns a 2010 Ford Fusion. While driving at 25 mph and making a left turn, there was a sudden loss of power steering. The vehicle was taken to a dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,000.

- Saint Johns Bury, VT, USA

problem #182

Apr 232013

Fusion 4-cyl

  • 42,560 miles
The driver's side door would not unlock from the outside. I would have to enter the car and climb over to the driver's side to unlock the car. It was an intermittent problem at first and then the latch broke and I had to take my car in for repair. The first repair was under warranty, but the door latch started acting up again. It would not unlock again, intermittently. Then about two weeks ago, the driver's side door would not lock. If I went shopping, I immediately had to take my purchased items home. I could not lock anything in the car. I took it to montrose Ford on 05/01/2015 and they charged me $482.85 to replace the latch and cable.

- Norton, OH, USA

problem #181

Dec 022013


  • 97,000 miles
I own 2 2010 Ford Fusion, I see there is a class action lawsuit regarding the electrical power steering and the NHTSA investigating a possible recall. I had to have mine replaced due to the power steering giving out with no warning. Luckily no one was injured. It costed about $1500 dollars to replace. I had to purchase the new rack from Ford (Ford only part) and now it is happening again. The power steering is starting again. I think there needs to be a recall, there are to many complaints about it. I have been on the Ford forum and the power steering and the fuel evaporation leak are major complaints with the car. My car wouldn't even pass state inspection because it indicates evaporation leak on a cap less system. To find the fuel line leak or fuel neck leak will cost so much money. Both of my vehicles have the exact same problems together power steering and can not pass inspection. There should be a serious recall on these issues. It really ashame Ford won't issue a recall for defective parts because there were no reported injuries, no just totaled cars!

- Browns Mills, NJ, USA

problem #180

Apr 182015

Fusion 4-cyl

  • 49,387 miles
I had been driving for about 5 minutes and traveling at about 45 mph when I felt a reduction in power. The vehicle did not respond to movement of the throttle pedal. Vehicle speed slowly reduced and we braked to a stop at a junction. The vehicle was running rough. The vehicle had almost zero power when pulling away and I had to pull over to allow following traffic to pass. Speed increased slowly over 2 miles of driving to 40mph. Lack of power was again experienced at the next stop junction. We arrived home 1 mile later. In my opinion the limp home mode is totally unacceptable. We were lucky that we were on local roads with little traffic around.

- Novi, MI, USA

problem #179

Feb 092015


  • 50,001 miles
2010 Ford Fusion sel. 2010 Ford Fusion sel. At approximately 50,000 miles I experienced a driver heated seat failure while in a cold climate below 40 degrees, heater element got really hot to the point where it was uncomfortable and burning skin on back and seat then a complete failure of heating element on driver side it seems to have shorted out as the heat control button on dash only stays lit for about three seconds and then goes out, this is a serious defect that could possibly cause a fire inside the seat / seats burning the vehicle (and occupants) inside thereby causing property damage injury or death if it catches on fire and occupant / occupants are sleeping in vehicle. After some research I found out this common in Ford Fusion and has not been recalled by Ford Motor Company.

- Port Charlotte , FL, USA

problem #178

Feb 022015

Fusion 4-cyl

  • 57,000 miles
Noticed on way home that the right rear turn signal was blinking faster than usual. Having had the light bulb replaced under warranty at the dealer less than 2 years ago, I thought this was rather soon for the bulb to have burnt out twice now on a 4.5 year old car. Went through the steps to get to the light, noticed a severe burn mark around the bulb and housing, and am unable to remove the bulb from the housing at all. It is quite obvious that combustion has occurred around the light bulb as there are burn marks. I believe from a quick glance that Ford knows of this safety issue and is ignoring it. I believe there could be fires caused by this defect that is widely reported by searching for Ford brake light melted on any search engine.

- Louisville, KY, USA

problem #177

Jan 012015

Fusion 4-cyl

  • 37,350 miles
The blind spot information system (blis) and cross traffic alert (cta) have stop working. This a safety system. Although it is not standard equipment, I did not order the car with this. I would not be complaining if it was not for the other problems I have had with the vehicle. I have found out this can be very expensive to fix. Somewhere around a thousand dollars for parts, not counting the service charge. I read online where other owners of Ford vehicles have the same problem. It is also something that you become to rely on. If Ford is going to put them of there vehicles, than they should be reliable.

- Newport News, VA, USA

problem #176

Dec 022014


  • miles
My car started saying power steering warning message, and the wheel very hard to turn, I went to the dealer ship, where I purchase, he told me he couldn't do nothing, I just purchase my Fusion 2010 Ford four months ago.

- Corpus Christi, TX, USA

problem #175

Nov 212014

Fusion 6-cyl

  • 70,200 miles
While driving down a highway, my low tire pressure light came on and I could tell it was very low due to my ability to steer. I pulled in a gas station and tried to fill the tire with air, but it was blown out on the inside wall and remained flat. I put the spare tire on and when I began to pull away, I realized I had no power steering. Warning lights came on in succession for low tire pressure (still?), service power steering and service advancetrac. I was about 40 miles from home and had to drive in slow lanes as steering was very difficult. I read some message boards regarding an investigation into this issue, but can't find a common solution that has worked. Some say to just turn off and restart, others are saying they spend $1500+. I am worried that I will spend the money and the problem may still exist as it sounds like many have experienced. I have cleaned the battery, disconnected it as some have said also. Still the same for now, will have to take it in.

- Clermont, FL, USA

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