Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,215 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion windows / windshield problems

windows / windshield problem

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2010 Ford Fusion Owner Comments

problem #9

Jun 192016


  • 99,000 miles


The contact owns a 2010 Ford Fusion. When the down button was depressed on the front driver's side window, the window failed to roll down. The contact also stated that the front driver's side door failed to open from the inside. The contact had to exit the vehicle from the front passenger side door. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 99,000. The VIN was unavailable.

- Conyers, GA, USA

problem #8

Jun 102014

Fusion 3-cyl

  • 93,456 miles
Good day, I bought my car used back in 2011. I have never had any issues in the 3 years regarding the tinted windows. I have not had any work done on them while I owned the vehicle either. Last week the service station rejected an inspection sticker due to this issue. My windows are at a 27 and I was told that should be at a 35. I have been looking at cars today who's tinted windows do not look any different than mine at all. Why are some people allowed to get away with some things if its the law... and others do not" please advise. Unfair treatment! the law is the law and I should not have to take a rejection when everyone else is driving around with the same tint. Did the law recently change" thank you for your cooperation in this matter. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Franklin, MA, USA

problem #7

Jan 102010

Fusion 4-cyl

  • Automatic transmission
  • miles
2010 Ford Fusion sel. Customer writes in regards to continued transmission problems. The consumer stated the transmission would slip harshly and hesitate on acceleration. The recall repair did not correct the transmission problems. It was determined that the valve body and solenoid body were defective. Also, one of the tires was leaking air, there was an issue with the traction and brakes. There were noises coming from the front of the vehicle. The steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. The rear driver's side door had to be slammed extremely hard, in order to close it. The driver's side seat belt was backwards. The passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. Each time the consumer went to the dealer about certain problems, she was told no problems were found.

- Sterling Heights, MI, USA

problem #6

Jan 122012

Fusion 4-cyl

  • 45,000 miles


In cold/inclement weather, the wipers will not stay defrosted and will freeze to the windshield & not come on, or will not clean the windshield for enough visibility to see the road while driving which can cause a crash. This is due to the fact that the wipers sit too far below the defroster vents on the car. I let my car warm up for 15 mins on Dec 12th and made sure they were clean before I got on the parkway. After being on the road 20 minutes & leaving my defroster on high, I turned my wipers on to clear the dirty water/slush thrown on my car by 18 wheelers. The wipers stuck again, and I ran off the side of the road by looking out the side windows to prevent an accident. I had to pry the wipers off the windshield because they had froze again. This is the third time this has happened to me. The other two times were in 2010. I couldn't remember the first two dates, so I used the most current as the info above including mileage. I try to avoid driving my car during freezing moist conditions because I'm scared I will wreck. I notified Ford a few days ago and they are looking into the situation, but they told me there has not been a recall. I shouldn't be scared to drive my car!

- Clarkson, KY, USA

problem #5

Jun 102011


  • 1,500 miles
The contact owns a 2010 Ford Fusion. The contact stated the windshield cracked fourteen inches from the passenger side. The windshield was installed and repaired by a glass company. The contact was responsible for paying $800 to repair the vehicle. A year later, the windshield cracked again in the same place. The vehicle was taken to the dealer who stated there were no recalls and offered no assistance. The manufacturer was not contacted. The failure mileage was 1,500.

- Arvada, CO, USA

problem #4

May 012010


  • 4,000 miles
I have a 2010 Ford Fusion sel and right after I first got it I had a crack in windshield and thought a rock must have hit it. I got it repaired (after many problems with the repairs) and not long after I got a star burst. Will have to have it fixed now too! I have had many cars throughout the years and have never had to replace the windshield, this one now twice and only 10,000 miles on it"??"

- Sahuarita, AZ, USA

problem #3

May 272010


  • 1,000 miles


While driving our brand new Ford Fusion sedan SE on the freeway around 2pm. I was far away from cars and I don't drive near semi's or dump trucks I heard a noise in the windshield frame on the passenger side mid way up and then a horizontal crack approx 14 inches appeared. I got off the next exit and called our dealer immediately and they said bring into service dept 7am next morning. The service dept looked at windshield and frame and stated it was a microscopic chip. We had to pay almost $400 for a new windshield and we still think it was a defective windshield. It was at approx 1,000 miles. It's interesting and concerning a friend of ours bought a Ford Fusion S at the same dealer over a month ago and after 2 weeks his windshield did the same thing. We'd appreciate you checking into this. I spoke with the business manager at the dealer the day it happened and he said maybe it's the heat. I had 2 of the windows down partially in the back. Where's the quality checks they make. Thank you.

- Columbus, OH, USA

problem #2

Apr 162010


  • 968 miles
The contact owns a 2010 Ford Fusion. The contact stated that on April 16, 2010 while driving at approximately 55 mph, a "pea sized stone? hit the windshield in the center near the wiper blades. The windshield initially had a ?chip" in it which expanded to a crack about 18 inches long. The vehicle had not been repaired at the time of the complaint. The contact called the manufacturer but was offered no assistance. The failure mileage was 968. The current mileage was 988.

- Ethan , SD, USA

problem #1

Apr 102009


  • 10 miles
Car was purchased new car is 2010 Fusion hybrid. Noticed crack in windshield starting under rearview mirror do West for approx 3 inches. Crack hasn't gotten bigger. Didn't notice at time of delivery.

- Baldwinsville, NY, USA

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