Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
65,162 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 18 of 29)

« Read the previous 20 complaints

problem #224

Sep 102014


  • 7,687 miles


One month ago my car read default in power steering and the wheel would not turn. I could not drive the car. I turned off the vehicle and restarted and it went away. As a precaution I took it to the dealer who said it was ok and if it happened again bring it back. Well the next week it did and no matter how much I restarted the car it was locked with the same default code. I had it towed to dealer for repairs. They said the repairs were not covered under warranty and since my warranty just expired at the end of July I had to pay for repairs. The part replaced was steering gear assembly. It seems the same parts was defective in a lot of other Ford vehicles. My fear is that it will happened while driving and an accident or death will occur from this problem. I am afraid to drive the car. The car only has 7K miles on it and is in perfect condition otherwise and is serviced regularly for preventative maintenance.

- Baltimore, MD, USA

problem #223

Sep 082014


  • 73,420 miles
A few days before the incident I had started my car and the steering wheel would not turn and felt stuck then a message popped up in my dash saying power steering fault. So I turned my car off and let it sit for about 2 minutes and started it back up and it drove fine. Then a couple days later I was arriving to a stop light and the steering just went out and luckily I was right next to a gas station and pulled into the side and turned the car off. I tried letting the car sit and see if it would re start fine just like the last time but this time when I started the car the message would appear again in the dash and the wheel was not turning. I tried multiple times turning the car off and on and it wouldn't change. I then had to get a tow truck and have it towed to a mechanic. I was told I had to replace the rack and pinion and it would take about 2 days for the parts and labor to be done.

- Galveston, TX, USA

problem #222

Oct 042014


  • 86,500 miles
The contact owns a 2011 Ford Fusion. The contact stated the service advanced traction and the power steering warning light illuminated as the power steering assist failed. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was 86,500.

- Rocky Point, NY, USA

problem #221

Oct 072014

Fusion 6-cyl

  • 48,500 miles


I was slowing down to turn the corner and the power steering completely went out. Had to steer hard to get to the side of the road. I re-started the car and it is working fine since. This just happened this morning on my way to work.

- Ellensburg, WA, USA

problem #220

Oct 072014

Fusion 4-cyl

  • 86,007 miles
Power steering assist failure while driving. Luckily we were able to get vehicle safely off highway.

- Knoxville, TN, USA

problem #219

Oct 072014

Fusion 4-cyl

  • 86,007 miles
Power steering assist failure while driving. Luckily we were able to get vehicle safely off highway.

- Knoxville, TN, USA

problem #218

Oct 062013

Fusion 4-cyl

  • 33,000 miles


Was exiting highway and depressed the brake. Car pulled to the left and power steering went out. Advance trac failure message displayed on indicator panel. Pulled off the road, turned off engine, then restarted the vehicle. All systems started normally. Took vehicle to Ford dealer for service on November 1st, 2013. They checked brakes and indicated all was fine. Also indicated no error message was in memory of the service module. As history, car has always had issues with pulling when braking (and sometimes when accelerating). Typically pulls to the left, but sometimes to the right. Never had it thoroughly checked until this visit as symptom is not consistent. Pulling is still occurring sporadically as of this date.

- Scott Depot, WV, USA

problem #217

Oct 062014


  • 60,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving 65 mph, the power steering suddenly malfunctioned causing the steering wheel to become very difficult to turn. The contact indicated that during the incident the service power steering message had displayed. The vehicle was taken to the dealer. The technician diagnosed that the power steering pump was faulty and would need to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 60,000.

- North Chesterfield, VA, USA

problem #216

Sep 152010


  • 23,000 miles
Steering power assist & traction failed while I was in traffic. Power steering assist failed twice before as I backed out of garage.

- Woodridge, IL, USA

problem #215

Jul 072014

Fusion 4-cyl

  • 31,500 miles
After starting the vehicle and attempting to pull out of a parking lot, the steering became very difficult. The car had to be pulled into a separate parking lot and restarted. After restarting, the steering returned to normal. In the following days, when the car was started, sometimes the steering would be very stiff and a warning would display on the instrument panel. In some cases, turning the car off and back on would resolve the problem. Eventually the problem could not be fixed by restarting the car. I took the car to the Ford dealership where I was told that the gear assembly had to be replaced. I had to pay over $2,000 for parts and labor since my car was 1 month beyond its warranty period at the time.

- Fort Mill, SC, USA

problem #214

Jul 072014

Fusion 4-cyl

  • 40,000 miles


When starting, console displayed "power assist steering failure". power steering would not work. Required turning car off and on again (sometimes multiple cycles) to get the power steering working. Ford dealer read code C200D (steering gear internal failure), which required a new power steering rack. Ford did pay half of the bill, but my half was still high at $863. I was told this failure would not occur during driving, however I had read and heard this was not always the case. Therefore I had it fixed before it failed while driving or completely failed which would require a tow. This should not happen with a car with 40,000 miles on it and just over 3 years after purchase. This component has no dealer replaceable parts which means the consumer has an expensive repair.

- Weldon Spring , MO, USA

problem #213

Jul 312014


  • 77,000 miles
First occurrence: While driving in urban setting and preparing to make a turn, I lost power steering assist. Having driven cars without power steering, I was able to manually steer to car to our destination. I turned the car off for 10 minutes and when I restarted, the power steering operated correctly. Additional occurrences: When starting the car and trying to move there is no power steering assist. Turning off the key and restarting resets the power steering. Some of the time an error message shows up indicating a power steering failure and sometimes it doesn't.

- Cherry Valley, IL, USA

problem #212

Oct 052014

Fusion 6-cyl

  • 96,000 miles
While driving my 2011 Ford Fusion, in a residential area. My power steering gave out on me. There was no warning, there was no indication until after it happened. I had a car full of minor children because I am a cheerleading coach and it was extremely scary, to say the least for me and the kids.

- Temple Hills, MD, USA

problem #211

Oct 032014

Fusion 6-cyl

  • 35,050 miles
Lost power steering suddenly without any warnings. The is the second time in the past year this has occurred.

- Livonia, MI, USA

problem #210

Oct 012014


  • 62,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed and the instrument panel warning indicators illuminated. The contact mentioned that it was difficult to maintain control of the vehicle. The vehicle was taken to a dealer. The manufacturer was made aware of the failure. The failure mileage was 62,000.

- Van Buren, ME, USA

problem #209

Oct 012014


  • 70,000 miles
After cranking my car and before putting it into drive, the power steering failed and the "power steering assist failure" message appeared on the dash. I turned the car off and sat for a minute. Turned it back on and was fine. Two days later, I was leaving my home and the same thing happened. However instead of it working after a restart, the power steering assist failure message came on each time. I could barely muscle it back into the driveway. Myself being 5'3" 130lbs found it very scary to try to control the vehicle when the power steering was lost. It was almost impossible for me to get back in the driveway. The driver of the tow truck had to move it back before he could load it. I purchased the car from Ford as a certified pre-owned car with 63,000 miles on it in June. I cannot believe I have already had a $1000 repair on this certified pre-owned. Hugely disappointed. If this had happened to me while driving, I am scared to think of what the result would have been. No way I could have controlled the vehicle if it were in motion and the power steering went out. This issue needs to be addressed and I would like for Ford to reimburse those including myself dealing with their faulty parts.

- Winterville, GA, USA

problem #208

Oct 012013

Fusion 4-cyl

  • Automatic transmission
  • 25,000 miles
The contact owns a 2011 Ford Fusion. While driving in reverse, the power steering failed. As a result, the contact had to use extreme force to turn the steering wheel. The vehicle had to be restarted in order to resume normal operation. The failure occurred several times. The dealer was unable to diagnose the cause of the failure. The manufacturer was not notified. The approximate failure mileage was 25,000. Updated 11/20/14

- Farmington Hills, MI, USA

problem #207

Sep 242014


  • 37,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the low tire pressure indicator illuminated and the power steering malfunctioned. The contact had to exert excessive force to turn the steering wheel. The dealer stated that the computer had to be reprogrammed and reset. The manufacturer was notified. The vehicle was repaired. The approximate failure mileage was 37,000.

- Liberty, PA, USA

problem #206

Jul 042014

Fusion 4-cyl

  • miles
The steering system stopped in April 2014. I turned car off then back on no more problems so I thought it to be a glitch. Finally July 4, 2014 power assist defaulted again for good. I purchased the car August 22, 2013 from stateline auto group. They're not a Ford dealer so they refuse to do anything stating I need to fix my car problem. It is an estimated $2100 repair. There needs to be a recall for this problem as there are hundreds of people with the same issue. Too bad I didn't see this before hand. Ford is recalling the 2013 Fusion for the same problem. My vehicle according to my VIN..was built in a Mexico fordplant. Please some one help.

- Painesville, OH, USA

problem #205

Oct 022014


  • 52,000 miles
Service advancetrac now - power assist failure lights come on and the 2011 Ford Fusion is difficult to control and steer, this happened twice today. I stopped turned the car off, once I restarted the vehicle the light went out and assisted steering was working. I drove another 30 miles and the warning light came back on and experienced loss of assisted steering. I have had this happen before once about a year ago and once about 6 months ago. I did some research and see their are many complaints about this serious problem. In my research I noted that a class action lawsuit has been filed against Ford in June of 2014 in the us district court of the northern district of California. I hope that NHTSA and the us district court of the northern district of California will prompt and/or force Ford Motor Company to recall the effected vehicles.

- Brooklyn, MI, USA

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