CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
79,175 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fusion. While driving 30 mph, the vehicle lost power steering ability. The contact was able to pull the vehicle over to the side of the road. The vehicle was towed to levittown Ford (3195 hempstead turnpike, levittown, NY 11756, (516) 336-4718) and the contact was informed that since the vehicle was 3,000 miles over the warranty, they would not cover the repair costs. The manufacturer was contacted and agreed with the dealer. The VIN was unknown. The failure mileage was 153,000.
Some times my power steering doesn't work & goes to manual, went to dealer in 2017 and was told no recalls on my vehicle, now I was told miles went 2 150,000 some miles & mine are over that, this could cause a problem if it happens while driving could cause accident, happened after I started to drive down street
The power steering in my 2011 Ford Fusion has been going out periodically. When this happens, I have to wait for the opportunity to make a wide turn because it's very difficult to turn the wheel. There's been several occasions when I caused traffic jams or almost got rear ended since the car behind me didn't expect me to take so long to turn. A lot of times the power steering goes out when I'm stopped at a red light. I can still drive the car to my destination locally using the streets but I fear that it will go out one day while I'm driving on the freeway. Luckily it's usually only me in the car when it happens but I'm afraid that it might also happen when my kids are in the car. It's also frustrating because only I can drive the car because when it happened once when my wife drove it, she panicked and wasn't strong enough to turn the wheel. This time, she did have one of my children in the car. I had to go meet her and drive it home. I've been researching this issue and have found that thousands of vehicles with the same make, .model, and year have experienced similar issues yet only certain vehicles are part of a recall. My car is experiencing exactly everything that the recall says it would yet when I run my VIN #[xxx] through Ford database, my car does not fall under this power steering recall. Which I find very disturbing. I've also contacted Ford corporate and my local Ford dealership and they just advise me that my VIN # is not part of that recall. Which is very odd. Since my car is exactly what the recall describes. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2011 Ford Fusion while driving the power steering now and advancetrak warnings came on. Took to shop and was told rack and pinion needs to be replaced. Wanted to charge me $3000; I pick up my car and it's been working but I am afraid after reading everyone else's issues that this is bad.
While driving down the road at 55 mph the power steering went out and a light came on saying power steering assist fault. Almost caused an accident but was able to gain control of the wheel
- Norwalk, OH, USA
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The contact owns a 2011 Ford Fusion. While backing out of the driveway, the 'power steering assist fault" message appeared and the vehicle became very difficult to steer. When the vehicle was turned off and restarted, the vehicle operated normally. The failure occurred at least five times within the past week. The contact also received a recall notification for NHTSA campaign number: 15V340000 (steering). The vehicle was taken to Ford of clermont (1101 fl-50, clermont, fl 34711), but parts were not available to perform the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: Cas16880677. The approximate failure mileage was 98,000. Parts distribution disconnect.
In March 2018 I went to get in my car and a warning came across my dash board that said power steering assist fault and then my steering would not move. I got it fixed then. Now almost a year later it's having the same issue but this time it locked up where as last time all I had to do is restart the car and it released.
The contact owns a 2011 Ford Fusion. When the vehicle was started, the power steering assist fault warning indicator illuminated. The vehicle was not diagnosed or repaired. Tallahassee Ford Lincoln (located at 243 N magnolia dr, tallahassee, fl 32301, (850) 878-4855) was notified. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not contacted. The approximate failure mileage was 114,000.
Dear sirs, my vehicle suddenly showed "power steering assist fault" while I driving on the street. And steering column locked. I immediately slow down and pullover the roadside. After this, steering column can be turned, but very hard and only within a narrow angle. Therefore I go online to check, and found out my Ford Fusion 2011 should be under "NHTSA safety recall no. 15V340000 - loss of electric power steering assist.(power steering control module (pscm) failed)" please check my VIN [xxx], it should be under "Ford's recall list". thanks for your help and hope can get your reply soon! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2011 Ford Fusion recall. I had the recall competed on my Ford Fusion for the steering gear. Within 6 months, my steering gear locked up again while I was driving on the interstate. Ford refuses to do another recall on this part. They said it is my responsibility to pay to have this done now since I have already completed one recall. They will not pay for 2 steering gear recalls. How is it my responsibility when apparently they didn't fix it right the first time.
The contact owns a 2011 Ford Fusion. The contact stated that the power steering was faulty and the steering wheel was difficult to turn. The vehicle was unable to be driven. A message indicating 'power steering fault' was displayed on the instrument panel. The vehicle was towed to brinson Ford (2970 state hwy 31 E, athens, tx 75751, (903) 676-5200) where it was diagnosed that a new power steering system needed to be installed. The vehicle was repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 23,700.
When starting the car the steering (in stationary position) locks up and power steering failure light comes on. I turn the car off and re start and its fine. The steering wheel has become hard to manuever and makes a noise especially on left turns. Problem is progressively getting worse.there is a current recall for this problem, and my Ford dealer refuses to cover the fix because it has over 100,000 miles.
Power steering assist fualt.. drove fine and the steering went out while driving during a turn. Almost hit another car.this was a a state highway through town.
The contact owns a 2011 Ford Fusion. While driving 45 mph, the steering wheel failed to operate intermittently. The contact pulled over and restarted the vehicle. The steering returned to normal and the contact was able to drive home. The contact stated that the vehicle was experiencing the same failure as listed in NHTSA campaign number: 15V340000 (steering). Sunnyvale Ford (650 East el camino real, sunnyvale, ca 94087, 888-598-7525) informed the contact that the front lower control arm needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 120,000.
I was never contacted about any recalls. My mother contacted me through email to see if I knew about the airbag recall. 2 recalls I only learned about today by checking my credit report because the Agency that holds the title reported my account for non-payment. I recieved a carfax report when I purchased the vehicle August 2017 from drivetime. I was told there were no recalls on the vehicle. Now, I am seeing 4 recalls, 2 of which (2014 & 2016) have appeared only now that the vehicle is being serviced. I was probably the only idiot in America that would have bought the high-mileage, over-priced vehicle in the 1st place. I was told it had been a fleet vehicle for a rental car Agency. I thought I was getting a safe vehicle. But my feeling now, is that it should have never been sold. I'm not sure what to do. The vehicle may get repossessed and I am feeling cheated. I sent the car to the 1st auto body shop and they wanted $1470 for all the repairs. I called Ford Motor Company, they told me the car could get repaired free of charge at an authorized Ford dealer. I had the car towed to the 2nd shop. The car has been at that dealership since February 1st. My estimate is about $260. I'm not sure what I'm expecting to happen, but I attached a photo of the fuel overflow hose leaking fuel even when the tank was not full. It would do this regularly and that is 1 of the 2 new recalls that appeared. I'm scared to drive this car. I just want some reliable answers and solutions before I shell out any further money on a car that has put me, my family and other people at risk. Please help. Thanks in advance.......
The contact owns a 2011 Ford Fusion. While driving 30 mph, the power steering assist fault warning indicator illuminated and the steering seized. The vehicle was taken to sunset Ford (11700 gravois rd, St. Louis, mo 63127, 888-642-6776) where it was diagnosed that the power steering rack had fractured. The vehicle was repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 158,000. Consumer stated steering went out driving 30mph driving down the highway. With great difficulty consumer was able to get off the highway. Consumer found out only certain Fusion made in certain plants were covered in the recall but not theirs.
On a Monday morning a light on my dashboard came on and it said steering power service now, this cause the steering wheel to become stiff and hard to control. While I look all over under the hood to find the steering power fuel reservoir I couldn't find one. On Wednesday afternoon as I was driving a sharp corner it was difficult for me to turn the steering wheel and I lost control of the car ending up hitting the bridge in the road. The low traction as well came on when the steering power light appeared.
A D V E R T I S E M E N T S
- Stafford, VA, USA