Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
9 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
51,049 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion body / paint problems

body / paint problem

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2012 Ford Fusion Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #10

Feb 262015

Fusion 6-cyl

  • 95,000 miles


I own a Ford Fusion 2012 with about 95,000 miles on it. No other issues since its purchase in November 2014. Weeks ago I started the car, and the powersteering assist message came on, could not move car. Steering locked. Read the manual for car. Turned car off and back on. Problem went away. I thought it might be the cold weather or ice blocking a sensor. However intermittently this has happened again and again and sometimes takes several tries of on/off to get the car to become drivable. Also now it sometimes says advancetrac service and the drivers side door will not open so I, a tall person, need to try to climb over the seat and get out on the passenger side into traffic. Having ones car not start up in a city such as mine is dangerous for single women at night who might be alone. So far this power steering lock hasn't happened while driving like many of the other hundreds of posts about the advancetrac problems, but I am scared that this will happen to me and that I could get into an accident. I am a student and do not have thousands of dollars to repair this vehicle if the issue will just keep happening again and cost me more thousands of dollars. The closet Ford dealer to me is in latham, NY and they do not answer their phone. I feel very unsafe in this vehicle that I need to drive on a daily basis. I believe that Ford should have a recall of these unsafe cars.

- Troy, NY, USA

problem #9

Mar 102015

Fusion 4-cyl

  • 42,000 miles
Unable to open driver side door from interior due to door handle malfunction.

- North Las Vegas, NV, USA

problem #8

Jan 082015


  • 64,000 miles
Driving power steering service light came on steering became hard couldn't turn wheel hit a snow mound damaged front bumper.

- Aurora, OH, USA

problem #7

Jan 122015

Fusion 4-cyl

  • 40,000 miles


While driving my 2012 Ford Fusion my power steering went out causing me to lose control of the vehicle while I was turning causing me to side swipe my door against a pole.

- Nashville, TN, USA

problem #6

Dec 102013

Fusion 4-cyl

  • 24,300 miles
All 4 center caps/hub caps were loose and 2 fell off while I was cleaning the tires. Ford dealership replaced all 4 plastic center caps. Part number 9E5Z 1130A.

- Carlisle, PA, USA

problem #5

Nov 112012

Fusion 4-cyl

  • 7,200 miles
I was wearing my seat belt hit head on driver front by another driver going approx 45mph, clear conditions. Collision forced off road and I hit parked SUV with my front passenger front. No airbag deployment occurred during either hit, self belt did not lock, I was forced upward hitting my head on inside roof handle above driver door, then thrown forward hitting my chin on steering wheel. I was knock unconscious for 3-4 minutes, fractured front tooth, dislocated jaw, suffered optic nerve injury, concussion, back and neck injuries. I was transported to the hospital. The initial body shop report did indicate the air bag modules had to replaced. The vehicle was totaled after it was determined the repairs cost more than the vehicle was worth. Damage include entire front end, hood, broken, windshield, radiator, engine, underbody, driver door, rear door rear bumper and roof. Air bags were still intact. Pictures were taken at accident scene, towing facility and at salvage yard. I still suffer from the injuries and am currently on ssi unable to work.

- Clarkston, MI, USA

problem #4

May 032014

Fusion 4-cyl

  • 32,926 miles


This particular automobile has a factory installed rear deck lid wing. It is secured to the deck lid using four bolts through the skin of the deck lid. The bolts are each bonded into a plastic plug, and each plug is then bonded into the plastic structure of the wing. The car was parked at the time of the incident with an open rear deck lid. When the rear deck lid was closed, the bolts securing the end of the wing at the driver's side separated from their plastic inserts, resulting in that end of the wing being no longer secured. Had this incident occurred when the car was at speed, the result may have been complete separation of the wing from the car. Anyone traveling behind the car with this occurring would certainly attempt evasive action, with the potential for having or causing an accident. Ford has many vehicles on the road with this wing configuration, and this design method for securing their wings to their cars requires NHTSA investigation.

- Mims, FL, USA

problem #3

May 112014

Fusion 4-cyl

  • 25,000 miles
At a very low speed, while pulling into a parking space, vehicle unexpectedly accelerated while lightly breaking and would not stop causing impact to another car.

- Niagara Falls, NY, USA

problem #2

Aug 162012


  • miles
The driver's side inside door handle has broken twice and cut my finger twice in less than 36,000 miles of driving the vehicle. I can only barely open the door now. I bought the car new. The door handle plastic is too weak to open the door and when it flexes the chrome plating splits open and cuts the driver's fingers when attempting to open the door. The door is an emergency exit. The door handle should never break in the lifetime of the car. The external door handles are all plastic as well and could also easily break. Don't call. I won't get any messages.

- Cedar Rapids, IA, USA

problem #1

Jul 142012


  • 10,000 miles
Handle doesn't return fully to neutral position. When lock is engaged door can still be opened.

- Saint Peters, MO, USA

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