Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
5 / 3
Injuries / Deaths:
7 / 2
Average Mileage:
39,891 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion electrical problems

electrical problem

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2012 Ford Fusion Owner Comments (Page 1 of 4)

problem #67

Jan 062017


  • miles


Driver's door latch stopped working

- Brunswick, GA, USA

problem #66

May 272016


  • 42,000 miles
The blower motor has failed 3 times on my 2012 Fusion. The first was while under warranty in 2013, the second was just off warranty in 2015, and the last time was May 27, 2016. The blower motor failed on the day of my son's hs senior prom. While schultz Ford provided priority service to have the repair done in 6 hours, it cost me over $700. This is a chronic problem that Ford should repair as a recall. I'm crossing my fingers when I need the ac in the last spring of 2017.

- Park Ridge, NJ, USA

problem #65

Dec 072016


  • 73,000 miles
My 2012 Ford Fusion loses all electrical power while driving down the road causes the engine to completely shut off. Does not matter the speed you are going. Taken this to Ford many times and since it is a intermittent problem Ford never finds anything wrong. Started happening around mileage approx 4K miles. It has been in the shop many times. And each time Ford told me next time it happens they will get an engineer to look at it. It happens again and they never get an engineer there. The last time it happened was at a stop sign and it shut off with the mileage at 73K. We have to drive it cause Ford will not do anything about it. Now Ford sent us a customer satisfaction program case 16B38 and I am getting hassled on the service. Called Ford customer service with no help. Ford does not care about your safety. And this problem in the car we are lucky that we have not been in a serious accident.

- Acworth, GA, USA

problem #64

Oct 012016


  • miles


The contact owns a 2012 Ford Fusion. Upon recently owning the vehicle, it was determined that there was internal electrical failure with the wires. The wires burned internally near the vent controls for the air conditioning or heating. The contact noticed that smoke emitted into the vents as the failure progressed. The vehicle was taken to a repair shop for diagnostic testing. The vehicle was also inspected by an independent mechanic. The VIN was included in NHTSA campaign number: 15V340000 (steering), but the contact was not notified by the independent dealer from where the vehicle was purchased. The manufacturer was not notified. The failure mileage was not available.

- Del Valle, TX, USA

problem #63

Oct 052016


  • 68,000 miles
Takata inflator: On September 23rd I was driving to work using local stet and all of a sudden my car lost all power, it would not accelerate when I hit the gas. Several warning lights came on inside the car including the engine light. It happen once again on Oct 5, 2016 while driving on 408. Thank god that the traffic was heavy and I was able to place the car into park, turn the engine off and then on again. I the traffic was not heavy I could have been badly injured. I did not notice any recalls for this issue. Please don't let someone loose they life before the issue is fixed

- Orlando, FL, USA

problem #62

Jul 212016


  • 42,000 miles
When the vehicle was in motion, the power steering abruptly stopped working, due to an electrical problem. Over 400,000 Ford cars were recalled for this problem, all made at the same location, during the same time. Ours was not recalled, however and therefore created a very dangerous situation for us.

- Walnut Creek, CA, USA

problem #61

May 012016


  • 44,000 miles


With no consistency in timing, the power steering has been going out. I may be driving, turning or waiting at a stop light, on city streets or the highway. This problem started in May 2016, happening 1-2 times per month. I took it into my local Ford dealer and they said there was nothing wrong. They thought it could be a problem with the steering rack, but weren't sure. They denied that my vehicle was included in Ford's recall of several 2011 and 2012 Fusion for the same problem. Now (September 2016), the power steering is going out 1-2 times per day. The "power steering assist fault" and "service advanctrac" error messages appear. I feel this is a serious safety issue for me and the other drivers on the road, and Ford should be responsible for their design flaw.

- Edmond, OK, USA

problem #60

Aug 192016


  • miles
I was in new orleans for a family reunion. Leaving the reunion my car wouldn't start. I had a friend to check it and power wasn't going to the pump. We changed the fuel pump assuming that it had went out and change fuses too. After that thinking that everything was ok, while driving to work in morning traffic going 45 to 50 mph. The car stopped, I couldn't give it gas or anything. I had to hurry up and turn a block and sit in the middle lane. I tried turning the key it turned but didn't start. I checked the fuse and battery and that didn't work. I stayed in car for about 15 minutes before it started again. After starting it I thought everything was ok I was wrong. Had to work and tried starting car it was doing the same thing. I had it towed to a auto part place to get diagnosed and the results came back stating it was the fuel pump. I had it towed back to my home and had another fuel pump install and it continued doing the same thing. I had my car towed back to auto part place and they said that the car would start but the electric would stay to the fuel pump. Please help!!! now I don't trust my car anymore.

- Lafayette, LA, USA

problem #59

Jun 282016


  • 81,000 miles
My ac blower would turn on and off randomly for a few weeks then it would turn mostly off and not kick back on. The last time it came on for about 20 minutes and shut off when I was traveling over 4 hours in 118 degree weather. Then I had it checked out. They said that my blower motor wires were burning, had a short. After further investigation found that the wires and connector were severely melting and fusing together and was causing it to turn off. Had to have it repaired as soon as possible, as this problem could cause a fire.

- Avondale, AZ, USA

problem #58

Jul 182016


  • 85,717 miles
I was unable to unlatch the driver side door from inside after coming to a complete stop neither with engine off nor with key on. I consider this a major safety malfunction. The latch no longer works from inside.

- Morrilton, AR, USA

problem #57

Jun 252016


  • 68,000 miles


The contact owns a 2012 Ford Fusion. While driving 55 mph, the air conditioner wires melted and fused together. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 68,000.

- St Louis, MO, USA

problem #56

May 262016


  • 61,000 miles
When I turned on the fan to circulate heat or cool air nothing happened. The blower motor for the ac and heating has failed 3 times in the last 4 years; 12/13/2013, 6/24/2015, and 5/26/2016. The last time the Ford dealer had to replace the entire wiring harness as well. The last repair cost $730. Angela keevis, Ford Motor Company customer service manager, told me there was nothing they could do for me since I had already paid for the repair. My son needed the car for his high school senior prom so I needed to pay the bill asap.

- Park Ridge, NJ, USA

problem #55

Nov 162015


  • 100,000 miles
The contact owns a 2012 Ford Fusion. While driving 55 mph, the check engine warning light illuminated and the steering wheel required more force to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering column failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The VIN was unknown. The failure mileage was 100,000.

- Benld, IL, USA

problem #54

Dec 302013


  • 1,000 miles
The vehicle will stop running while sitting still (at light, stop sign), I took it in and to the dealership and they said oh yeah there's a computer update. I was never advised of the update and had to have my car die in the middle of several busy roads. After the update the car did not die any longer but that was a safety issue that should have been addressed I had to come in. The car will bog down when you press on the accelerator, it will bog down then lurch forward. The issue is when starting from a stop or any time you are attempting to accelerate. The shifting of gears seems to be slow to change. I have taken it to the dealer and I am told they can not repeat the "issue". I have had issues with braking as well. The car when in reverse on an incline did not work and I rolled down into the street. I had the brakes checked and again was told they were not able to "repeat the issue". the air conditioner will only work when it wants to. Sometimes it blows cold air sometimes it blows hot air.

- Lexington, KY, USA

problem #53

May 272016


  • 40,000 miles
I am facing electrical issue in my car very frequently. The electrical problem occurs two ways, 1) while running 2) while starting the car while running:- when the electrical issue come while car is running then the below problem occurs, 1. transmission should not be set to parking, if set to parking then we cannot move to neutral or drive. It will be stuck and tow is the only option. 2. turn lights will not work. 3. head lights will not work. 4. door glass sliding will not work. 5. ac will not work 6. car display will not work for clock am/fm 2) while starting the car:- if the problem occurs while starting the car then I will be able to only start the car and the automatic transmission will not work. We cannot move the transmission from parking to neutral or drive. Towing the vehicle is the only option. This is dangerous while driving at night, I got this issue one time at night and I got the tough time in towing the car and getting to service centre. As the service centre is always busy they wont get the time to diagnosis immediately and at the time of they check it work properly. Any way they were not able to find any issues with me car. But when I take the car back to home the electrical issue often occurs. No one assure of the safety, and I am trying my best to drive at night and highways. Extremely dangerous.

- Long Beach, CA, USA

problem #52

Apr 012016


  • miles
Driver seat, heater got super hot to the point of burning a few time, then stopped working altogether by 68K miles. Brakes, right side front completely wore thru outside pad only by 48K miles, right rear did same thing by 70K. In both instances only one pad was shot. Why only one pad wearing to backing plate, looks like pads not releasing. Electrical, all windows, including moon roof, open by themselves while nowhere near car and it's locked.

- Somerset, WI, USA

problem #51

May 142016


  • miles
My power steering assist fault came on while I was driving home last night. It caused me to mess up my front end. I didn't receive any information about a recall, but when I looked up my VIN, I found out it had a open case I need to know what to do next... please help

- Houston, TX, USA

problem #50

Apr 112016


  • 6 miles
Mu 2012 Ford Fusion lost power to the steering on the highway so when I pulled the steering wheel hard so I can get to the side of the highway when I finally got to to the side of the highway I turned the car off and turned it back on the steering wheel will not move and a message on the dashboard appears and say service "power steering know" so I had to call a tow truck and when it got to the dealership they said it is a problem with electronic steering rack and pinion faulty and it would cost me 1,500 dollers to get it fix so I started researching on the NHTSA website and found out it was a recall but my car was not affected and I don't know how cause its alot of people with this same problem with their 2012 Ford Fusion.

- Decatur, GA, USA

problem #49

Dec 122015


  • 60,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 65 mph, the vehicle stalled and shook violently after the wrench warning indicator illuminated. The vehicle did restart after several attempts without shaking violently, however, the failure recurred on several occasions while driving at 40 mph and over. The vehicle was taken to the dealer and the contact was informed that there was an extended warranty, however, they could not repair the vehicle unless they could duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

- Fairfax, VA, USA

problem #48

Nov 242015


  • 85,000 miles
2012 Fusion and we have already changed the rotors... && multiple tires... always getting the tire pressure symbol && now there is an eletrical problem for the power steering... many of the fuses are missing from where the manual said they should be... may have to pay thousands to get it fixed && still its just a 2012... id expect something like this on a car thats 7-10 years old but not 3...

- Virginia Beach, VA, USA

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