CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
I received a letter from Ford in March of 2017 notifying me of recall because of a defect in the passenger side airbag. Letter advised that I would be contacted when the part to fix it was available. Since last year I have called my dealership, Rountree in Shreveport, the Orr Ford dealership in Stonewall and other Ford dealerships in the Shreveport area. None of them have the parts yet. It has been over a year.
When I inquired in March, I was told the part was expected in a few weeks. When I called back today, May 17, I was told the part had not come in and to call back in a few weeks.
I am starting to think that Ford has no intentions to fix this problem. I would like to know what remedy we have for the failure to fix this problem in a reasonable time.
A D V E R T I S E M E N T S
I received a letter from Ford in March of 2017 notifying me of recall because of a defect in the passenger side airbag. Letter advised that I would be contacted when the part to fix it was available. Since last year I have called my dealership, Rountree in Shreveport, the Orr Ford dealership in Stonewall and other Ford dealerships in the Shreveport area. None of them have the parts yet. It has been over a year.
When I inquired in March, I was told the part was expected in a few weeks. When I called back today, May 17, I was told the part had not come in and to call back in a few weeks.
I am starting to think that Ford has no intentions to fix this problem. I would like to know what remedy we have for the failure to fix this problem in a reasonable time.
- Lois D., Shreveport, US