CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
8 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
64,019 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Last night when I got in my car to come home from work. When I turned on my car I got this message "Steering Locked Pull Over Safely". My Mother researched what would cause that to come up. One of the problems that she found was low tire pressure. She went around and checked all the tires and they where inflated to the right PSI. She even made sure that there was no screws or nails that would cause then to go flat. She also hooked up the ODB-2 Scanner to the car to make sure that it wasn't what was causing the issue. There wasn't any codes that popped up. We unhooked the battery and left it unhooked about 30 minutes that didn't correct the issue either. When she called the Ford dealer by our house they told me it would cost me around $2000 To fix the issue. What should i do about this issue since i don't have that kind of money to fix this problem?
Power Steering went out, jerked steering wheel. Vehicle no longer has steering. My VIN is not part of the recall like other models. Vehicle is now a lawn ornament.
Power sreering failure. No warning. Just randomly occurs. Steering wheel locks up and driver in unable to steer the car. HUGE safety issue! Seems ti be a common problem after researching the Internet.
The power steering went out as I was driving my car. I got an alert of 'power assist fault' and 'service advance track' when driving in the rain. The vehicle became very hard to turn which put me at risk of crashing. This has been a widespread problem with 2013 Ford Fusions and many have been recalled. My VIN number was not included in the recall. This happened a few months after purchasing my car brand new as well. The vehicle has been inspected by the manufacturer. There were no warning signs before this.
I have had a few incidents where my car displays "power steering assist fault" and the steering gets tight and my car will just stop running. This has occurred multiple times since I purchased my vehicle last summer. One time it occurred on the Turnpike while going at a speed of approximately 70mph and it has also occurred just after I had turned my car on to back out of the driveway. It has also occurred while going 25 in town. Luckily every time I was able to pull over safely each time. I took the car to a dealer just a few weeks ago but they looked at it one day and could not duplicate the problem. It happens randomly so just my luck it did not occur when someone was inspecting it.
My family and I drove to the beach and we parked. Then when were driving home on the freeway I lost power in the steering wheel. It took all my strength/ muscle to keep control of car. That is when a light came on. I managed to get home at that point we pulled out the manual to look up the symbol. It too about 1 hour along with the internet just to figure that it was the power assisted system. It stated that the steering would be with out power and could potential lose control all together. We immediately called to have it towed from home to dealer after looking up recalls I noticed their was a recall for the same thing that happen to me but on the East coast. However my VIN number said my car was not part of that recall. But the year make model was. It is my belief that Ford should be responsible to fix this issue not only because of that but even though my car is a 2013 it have less than 30,000 miles on it. Showing it was not driven much or missed used. It is obviously a defect in part or manufacture installation or whatever. Very disappointed in my Ford dealers and company for not fixing it and making me do so espacial because there is a recall on it out there showing it is a defect.
While coming off the highway my hill start assist, advanced tract, and steering failed. I almost lost control of the car. Also, the linkage for the shifter keeps coming undone.
The contact owns a 2013 Ford Fusion. The contact stated that while driving 35 mph, the steering wheel became loose. Additionally, the steering wheel failed to turn left or right. There were no warning lights illuminated the vehicle was towed to West hills Ford (1100 oyster bay ave S, bremerton, wa 98312, (360) 616-3277). The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 148,000.
THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING HER VEHICLE AT 35 MPH, THE CONTACT HAD TURNED HER STEERING WHEEL TO THE LEFT; HOWEVER, THE WHEELS FAILED TO OPERATE AND TURN WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT COLLIDED WITH THE CURB DIRECTLY IN FRONT OF HER. THE CONTACT STATED THAT THE AIRBAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED AND SHE DID NOT SUSTAIN ANY INJURIES AS A RESULT OF THE COLLISION. THE CONTACT LATER HAD THE VEHICLE TOWED TO AN ACQUAINTANCE'S HOME WHERE IT REMAINED IN THEIR POSSESSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY OFFERED HER NO ASSISTANCE; THEY REFERRED HER TO NHTSA TO FILE A COMPLAINT. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 19V632000(STEERING); HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000. Consumer stated she no longer has the vehicle.
While driving warning lights came on saying that there was a steering problem. Many other lights came on in turn and I pull off the road with it being extremely difficult to control the vehicle. I had to have the vehicle towed to the garage and was told it would be over $2,000 to repair. I have done some checking and found that there may be a recall in the works 15V250000 because of steering problems with this vehicle. This is a very dangerous situation that could lead to many deaths. I think Ford should pay to have this vehicle repaired and not the owner.
The contact owns a 2013 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel ceased and failed to operate without warning. No visible leaks shown. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact mentioned NHTSA campaign number: 15V250000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.
When I turned on the vehicle the dashboard system reported 'power steering assist fault'. I attempted to leave the driveway however the steering wheel did not work and as a result almost crashed into a neighbors vehicle.
My Ford Fusion 2013 has been running smoothly until I parked today outside usps to mail a package but while trying to back up later, my steering wouldn't move. Engine light was on with steering assist fault note.
The power steering rack had an internal failure while the vehicle was stationary and parked. Went from working just fine to completely shutting off while parked in my driveway.
As soon as I started it the power steering assist fault light came on. Then the coolant overheating warning came on and de rated the vehicle. Then I shut it off. Was in my driveway
There is an existing recall in effect (NHTSA recall 15V250000) for Ford Fusion vehicles that could experience a dangerous lack of vehicle control due to the loss of power steering. I have a Ford Fusion energi 2013 (model year overlapping that of the existing issue), experiencing a loss of power steering. Is there a reason my VIN/model were not included?
On Jan 7th and 8th I noticed when I started my car the steering wheel would jerk once then stop. Both days I drove it and I had no other issues. On Jan 9th when I started my car there was no jerk, but later that night when I was going to the store I pulled out and the steering wheel got really hard to turn almost causing me to hit another car and then the power steering assist fault light came on. I ended up just parking it in front of my house since I was too scared to drive it and didn't know what was going on with my car. I didn't drive it that Sunday or Monday. Tuesday I had no choice but to drive it to work and it was a pain, but that evening when I got off and started my car the steering wheel jerked twice and everything was back to normal and I could turn with ease. The next day it was still fine, but Thursday morning the same thing happens. The steering wheel jerked and the warning came back up and has been on since then. I've read so many complaints online about people have the same issue with this year and model and all are wondering why there hasn't been a recall on it.
A D V E R T I S E M E N T S
- Bel Air , MD, USA