The contact owns a 2013 Ford Fusion. The contact stated that while her husband was driving at an unknown speed, the vehicle loss power steering functionality. The power steering failed to regain proper functionality. The vehicle was driven with manual steering. The contact contacted thornhill Ford (500 Ford fair ln, chapmanville, wv 25508, (888) 460-6364) and was informed that the vehicle was not included in NHTSA campaign number: 19V632000 (steering). The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was unknown.

- Logan, WV, USA

I had started my car one morning and noticed some "dummy" lights had not gone off. I then got a notice about "hill side assist not available" that was weird as I was on a flat surface. Then I also got a notification that said "service advancetrak". the warning lamps that stayed illuminated are ABS, front airbag, stability control, and stability control off lights. While I drove off, the steering was affected as well, it wasn't like I had no power steering, but it was definately more difficult to steer. I got to work, called the dealer, made an appointment for my car to be looked at. Which was thenext day. When I went back to my car after work, the warning lights and notifications did not appear. The next day, went to the car, going to work, all the lights appeared again. Car went to the shop and was told the speed sensor and hub need to be replaced. The total cost is $635 for repairs. I have seen lots of complaints of this sort for my year of car. I believe a recall should be issued.

- Devils Lake, ND, USA

Randomly I will get the service advancetrac, hillstart assist not available, and traction control lights. It will be hard to steer for a few minutes, sometimes it will shake a little, and then the problem will go away and it will run fine. I live in Florida so I'm not dealing with any hills or snow, and I don't drive my car in the rain. Completely dry and flat roads, and it still happens. Can't find a recall or anything, will be getting it serviced soon

- St Petersburg, FL, USA

Loss of power steering on car and power steering assist fault message displayed. Thankfully this happened when we started the car before we left the house with it.

- Belton, MO, USA

The contact owns a 2013 Ford Fusion. The contact stated that the power steering failed. The power steering warning light illuminated indicating service power steering now. The vehicle was taken to herb chambers Ford of westborough (310 turnpike rd, rte. 9, westborough, MA 01581) but was not diagnosed nor repaired. The contact was referred by the dealer to the manufacturer for assistance. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 19V632000 (steering) and referred the contact to NHTSA for assistance. The failure mileage was approximately 101,333.

- Shrewsbury, MA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving at 30 mph, the vehicle loss power steering functionality. The contact's son was able to steer the vehicle off the roadway. The contact called an independent mechanic and was advised that the vehicle was able to be carefully driven home. The contact called inskeep Ford (2651 w main St, greenfield, in 46140, (317) 462-1470) and was informed that the failure was with a steering column gear malfunction. The contact was quoted a repair cost of $2,421. The manufacturer was not contacted. The failure mileage was 49,594.

- Fishers, IN, USA

Turned on car and put into drive then several warnings came on and I lost control of steering.

- Fishers, IN, USA

Power steering assist fault went out while the car was in motion on a highway. It still steers but with much effort and with slow response.

- Plainfield, IN, USA

Power steering assist fault

- Hudson, NH, USA

My 2013 Ford Fusion is experiencing power steering loss. I have experienced steering loss at start up, on the road driving, mid-turning, and when I hit a small bump or rocky surface. The messages that appear include 'power steering assist fault and service advancetrak'. I was told this was a common occurrence among Ford with electrical power steering and was quoted $2000 to replace the entire steering column. After sending my vehicle in to a Ford dealership 8+ times, I finally gave up and requested for a refund. Research shows that Ford recalled a number of vehicles including the same name and model as my 2013 Ford Fusion, however my VIN was not included in the recall. I think Ford manufacturer needs to expand their recall regions to include all those who are experiencing this same issue. My vehicle is too young and does not have more than 105,000 miles to be experiencing this type of issue.

- Bixby, OK, USA

The contact owns a 2013 Ford Fusion. The contact stated while reversing from a parking spot, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was not drivable. The vehicle was towed to the local dealer rochester Ford located at 4900 us-52, rochester, mn 55901, (507) 288-7564, to be diagnosed. The contact was informed that the rack and pinion and steering gear needed to be replaced. The vehicle had been repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 13V232000 (steering) however, the VIN was not included. The manufacturer had been informed of failure. The failure mileage was approximately 75,586.

- Mantorville, MT, USA

Got in car to start and drive to work. Dashboard lit up with warnings on steering system failure, forward anticollision system failure and antiskid system failure. Vehicle has lost power steering and unable to drive.

- King George, VA, USA

Steering wheel is loose.

- North Lauderdale, FL, USA

On multiple occasions, driving at speeds over 60mph for more than 50 miles, causes a system alert that says steering assist fault and the power steering goes out. The first time I was able to pull over before the power steering went out. The next time, my boyfriend was driving and he had to veer onto the shoulder. Most recently, my grandmother drove my car to the airport and was unable to get the vehicle out of traffic turning into the airport as she was not strong enough to maneuver the car into the parking lot. I regularly keep up with all necessary maintenance and have brought the car to modica brothers as well as a local mechanic and they have both told me it is bolt corrosion as they assessed all other possibilities. Upon research, I found a recall for Ford Fusion manufactured in hermosillo in 2013 under recall #19S26. I contacted Ford about having my car added to the recall and was advised to reach out to NHTSA. As this is a big safety hazard, I wish to have this addressed immediately.

- Vidor, TX, USA

While I was driving at a slower speed around turns going uphill the power steering assist control light flashes on and then back off. It has done this at least 5 times

- Mokelumne Hill, CA, USA

I had a recal done for my power steering in 2015 by a Ford dealership. I was told the repairs were honored for life. However, last Friday 09/04/20 I was driving making a left hand turn and my dashboard alerted me to know I had lost power steering and to contact my dealer. My vehicle was in motion and had I not stopped immediately I could have been in an accident and potentially lost my life. Once stopped the icon for power steering failure remained. I lost control of my vehicle and immediately slammed on my brakes to avoid getting T boned in a busy intersection. I had a family friend tow my car to my home. I called Ford corporate they stated they will not honor the recall repair. I asked for a supervisor to call. No supervisor has called. I can not drve my vehicle because without power steering it is all but impossible to safely steer and turn.

- Glen Burnie, MD, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle pulled to the left while depressing the accelerator pedal. While releasing the accelerator pedal, the vehicle pulled to the right but much harder. The contact indicated that the failure was more noticeable while driving at slower speeds. The vehicle was taken to the an independent mechanic who was unable to determine the cause of the failure. The local dealer hagen Ford located at 3980 North euclid ave, bay city mi 48706 and the manufacturer were notified of the failure. The failure mileage was 109,000.

- Essexville, MI, USA

The contact owns a 2013 Ford Fusion. The contact stated that upon starting her vehicle, the power steering assist and the service advance track warning lights illuminated on the instrument panel. The contact also stated that her high beams and her turn signals no longer operated as designed. The contact called the manufacturer where she was informed that her vehicle was not included in NHTSA campaign number: 15V250000 (steering). The dealer had not been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.

- Bunceton, MO, USA

Iissue 1) put the back seat down to get into trunk and it wont go back up due to the seat belts issue. Because I dont really use the back seat, I havent bothered to get it fixed and pay for it out of my pocket. 2) driving over 55 mph, car lost power steering. I see others have had same issues with these 2 components of the 2013 Fusion, yet no recall. This makes no sense to me.

- Freedom, NY, USA

Was driving down interstate and steering quit. Was going straight and managed to continue. Checked and found there were recalls but Ford dealer said it didn't cover my vehicle. Paid $1200 to repair and still have a hard clunk when I steer left or right. Currently driving and heard noise from fuel tank and determined a canister purge valve malfunction. Saw there may be a recall but also haven't found it for my car. Can you update me on possible recalls if any apply?

- Commerce, TX, USA