This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall even though I got the airbag recall repair notice that a part was available for my vehicle and to contact the dealership immediately there is no part available for my vehicle and no one can say when there will be a part available. I called the Ford dealership on the Monday after I got the notice the first business day that I could call them I was told that I was put on a list and that the part was specific to my VIN number and the part would be ordered and it would be there in 2 to 3 weeks from Ford. After 3 weeks I called back to find that my name was not recorded at all it's as if I had never called and no it was not specific to my VIN and they just came in batches and went down the list and when they got to me they get ahold of me. I waited another couple of weeks and then called the number on the recall notice for further assistance and that lady could just said that she has no more information than the dealership. That they also don't know when the part is coming, however yes it is specific to my VIN. So if it is VIN specific and I got the letter saying for my VIN there is a part available why can no one say when a part will come. I feel that getting this letter from Ford is just filling some requirement that they had legally when really nothing has changed and my vehicle will not get repaired. So that is my complaint and my question to your organization- is it true if I got a letter saying a part is available for my specific VIN that there should be one available for my vehicle? thank you for your time in answering this. I'm sure you have many thousands maybe tens of thousands of such inquiries.
Have been in contact with palm coast Ford, palm coast Florida 32137 and they ordered the airbag several weeks ago. The manufacturer does not have the parts in stock even though the recall letter states otherwise.
Takata recall. The contact owns a 2010 Ford Ranger. The contact received notification of NHTSA campaign number: 18V0460000 (air bags); however, the parts to do the repair were unavailable. The dealer (O'brien Ford, 1-502-633-4535) was called and confirmed that the parts were unavailable for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Waited a significant amount of time for Ford to respond to the airbag recall but still have no word on replacement parts. Authorized dealer confirmed that there were none available anywhere.
Takata recall. The contact owns a 2010 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local Ford dealer was not contacted. The contact called the Ford national hotline and was informed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Rogers, AR, USA
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Takata recall. The contact owns a 2010 Ford Ranger. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sheehy Ford of marlow heights (5000 auth rd, marlow heights, md 20746) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Classic Ford in columbia, South Carolina was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I received a letter from Ford on April 16,2018 stating that inflator parts were available for my Ford Ranger passenger side. I called my dealer vic bailey Ford, spartanburg, SC. They did not have parts yet and today May 29, 2018 they still do not have parts at their repair facility. Notice 16S26
Takata recall. The contact owns a 2010 Ford Ranger. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted and confirmed that the part would not be available until the third quarter of 2018. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Ford Ranger. The contact stated that the check engine indicator illuminated. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to an independent mechanic where it was diagnosed that the cylinder head module needed to be replaced. The vehicle was taken to a local dealer (ronnie watkins Ford Inc, 101 george wallace dr, gadsden, al 35903) and was informed that the part was not available. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 38,790. Parts distribution disconnect.
Military service member transferring to South Korea. Parts to fix my recall are not available and not expected to arrive until 3rd quarter of this year. I will be transferring this month. The organization which ships vehicles will not ship vehicle with any existing recalls on it. Fords lack of support will now force me to sell my truck which I just bought and possibly loosing 6K as a result. I have presented the solution that I can drive to a location where the parts are available but Ford is not cooperating.
Takata recall. The contact owns a 2010 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called mac hawk southway Ford at 210-922-2222 (located at 7979 interstate 35 access rd, san antonio, tx 78224) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 Ford Ranger. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer (baugh Ford in clanton, al), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called frontier Ford at 408-533-1488 (located at 3701 stevens creek blvd, santa clara, ca 95051) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall: (NHTSA 18V046) I have been informed by Ford that parts will not be available to resolve the safety recall for the takata airbag until end of 2018. This is concerning as it is my understanding that the malfunctioning airbags could lead to death.
Takata recall. The contact owns a 2010 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (gibbes Ford, 2840 St matthews rd, orangeburg, SC 29118, (888) 285-7352) confirmed that parts were unavailable and was unable to verify when the part would be supplied from the manufacturer. The manufacturer was notified. The contact was not experiencing a failure. Parts distribution disconnect.
Takata recall - NHTSA safety recall - 16V-384 I received letter stating a repair is available for my vehicle. Neither of 4 Ford dealerships in my area have the parts available. When and how will I know when I can actually have my truck repaired?? I have been on the notification list since I first was made aware of recall.
Takata recall. The contact owns a 2010 Ford Ranger. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. In April of 2018, the contact received a notice indicating that the parts were available. After contacting the dealer (simi valley Ford in simi valley, ca), the contact was informed that the parts needed to repair the recall were not yet available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 Ford Ranger. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. The contact indicated that additional notices stating that the parts were available were received in 2017 and April of 2018. However, the local dealer (orchard isle Ford in hilo, hi) stated that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
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- Springfield, OR, USA