This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communication). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Keeler motor car company (1111 troy schenectady rd, latham, NY 12110, (888) 600-3013) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering); however, the parts to do the repair were unavailable. The contacts stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Walser Honda (14800 buck hill rd, burnsville, mn 55306, (952) 388-2231) and burekle Honda (3360 highway 61 North, St paul, mn 55110, (651) 490-6600) were contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
I received the NHTSA recall notice 19V-383 and, when I called john Eagle Honda (where I bought the car), they did not have the replacement part and didn't know when it would be available. I called the national Honda hotline and was told I had to call another dealership to find out if they had the part and, if they did not, to call Honda back and they'd try to help me. This runaround is outrageous, given that the recall involves a potential "uncommanded deployment of the drivers airbag". Honda is callously disregarding the safety of its car owners and I want them to send replacement parts immediately to john Eagle Honda in dallas.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign numbers: 19V383000 (steering, air bags, communications) and 19V039000 (engine and engine cooling). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called hennessy Honda of woodstock (8931 ga-92, woodstock, ga 30189, (770) 924-9000) and was informed that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Honda CR-V. the contact received a recall notice for NHTSA campaign number: 19V383000 (steering, air bags, communications). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called herson's Honda (15525 frederick rd, rockville, md 20855, (301) 279-8600), sport Honda (3110 automobile blvd, silver spring, md 20904, (301) 890-4700) and ourisman Honda (4800 bethesda ave, bethesda, md 20814, (301) 789-0272) and was informed that the part was not available. The manufacturer was made aware of the issue and informed the contact to call the dealer. No further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
- Silver Spring, MD, USA
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The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communications). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Stephen wade Honda (located at 1630 S hilton dr, St. George, ut 84770, (435) 628-6100) was contacted by phone and confirmed that the remedy was not available. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
SRS system defect. Please find, attached, a letter entitled "important safety recall". I received this in early July from the dealer. When I called my Honda dealer I was told I could bring the car in the following week. My service representative called back, in a few days, and told me the parts were not in yet and please call back in a few weeks. I called today, 8/5/2019, and was told my service rep. Was on vacation this week and I would be put on their "call back" list and contacted when the parts came in. Then, I called the Honda customer support center and was told the parts might be in "by the end of summer". the "what is the reason for this notice?" see below, states the dangers this defect can cause. I am very concerned about this!the Honda representative said I just "have to wait" and there is nothing else they can do about this. No rental car. Etc. They (Honda) told me they had to issue this warning, per government law, but they can't give a date to their customer as to when the defect will be resolved. Any help, regarding this issue, would be greatly appreciated.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communications). Fx caprara Honda (located at 23115 NY-12, watertown, NY 13601, (315) 755-7575) stated that the part was not available. The contact felt that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communications). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Honda of bay county (3601 15th St, panama city, fl 32404, (850) 763-5495) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact called on behalf of the owner of a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communications). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. Rohrich Honda (5121 Liberty ave, pittsburgh, pa 15224) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received a recall notice for NHTSA campaign number: 19V380000 (steering). The contact scheduled an appointment on July 15, 2019 with keating Honda conroe (311 interstate 45 South, conroe, tx 77301, (936)-270-7125). When the contact arrived at the dealer, the part was not available for the repair. The contact spoke with the manufacturer recall center and was informed that the part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received a recall notification for NHTSA campaign number: 19V383000 (steering, air bags, communication), but the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called maguire Honda of ithaca (315 elmira rd, ithaca, NY 14850, (607) 273-1926) where three diagnostic appointments were scheduled and was informed that the part was not available. The manufacturer was notified and stated that the part was not available. The manufacturer provided case number: 09698247. The contact had not experienced a failure. Parts distribution disconnect.
I received a safety recall letter for the VIN of my 2019 Honda CR-V. the letter clearly informed me to call any authorized Honda dealer to make an appointment to have the cable reel and cable reel sub-harness replaced and a protective cover on the steering wheel core installed for free. I called yonkers Honda service center and I was told they don't have the required parts to fix the recall issue. After I talked to the dealer, I decided to call american Honda motor co. I spoke to a customer service representative named samantha, who responded very unprofessionally and impatiently, told me to call each and every one of all Honda dealers to find out who has the parts for the fix. I ended the call with samantha. I called again and spoke to another service rep. I was told that Honda has not yet shipped the required parts to any of Honda dealers and it will not happen until sometime in October 2019. I was misinformed by the letter to call Honda dealers now when the dealers don't even have the parts. Prompt action should be taken before any serious and unpredictable injuries/death due to the defects.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communications). The contact called millennium Honda at 516-481-2800 (located at 286 N franklin St, hempstead, NY 11550) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communications). The contact called six different dealers, including dean Honda at 844-299-2733 (located at 911 clairton blvd route 51, pittsburgh, pa 15236) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Recall 19V-383 after many months of research, decided to purchase 2019 Honda CRV for our 16 year old son in April. Received notification on July 11, 2019 that there is a recall that could cause 'uncommand deployment of driver's airbag.' This recall was first issued in May 2019, however Honda did not notify owners until mid July. Since this is a serious recall, I called several Honda dealers in charlotte right away to schedule the repair. I was told by every single one that they do not have the parts in stock for current customer repairs and will not receive them until Aug/Sept. I was then told that the parts that they are receiving weekly are only for current inventory on the lot that they are trying to sell. What?! this does not make any sense! I was then told that the service department did not have a lot of info about this recall, I would have to call corporate. Called Honda corporate and was assigned a claim number and was told I would be receiving a call in 24 hours.... 4 days later and still no call. This needs to be addressed now, I do not want to put my 16 year old son (or anyone for that matter) behind the wheel of a car where the driver airbag could randomly deploy at any moment. Pretty disappointed in the lack of concern Honda is showing for their current customers.
The contact owns a 2019 Honda CR-V. the contact received a recall notification for NHTSA campaign number: 19V383000 (steering, air bags, communications). The contact stated that the manufacturer did not have the remedy or an idea when the remedy would be available to repair the vehicle. Keyes Honda (5905 sepulveda blvd, van nuys, ca 91411) confirmed that the part availability was unknown. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communications). The contact stated that victory Honda of Plymouth (located at 315 ann arbor rd w, Plymouth, mi 48170, (734) 244-8177) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
2019 Honda CRV exl. Received recall notification for possible airbag failure due to metal burrs in steering column. Contacted Honda mall of Georgia. They were aware and referred me to Honda corporate. Filed a case and was told they would contact me within 2 days. Case # 09698729. Honda rep asked me to contact other dealerships in area for warranty repair. Parts not available. Contacted Honda mall of Georgia again. Waiting for service manager to contact us. Honda should cover a rental because of the airbag safety and lack of parts. We need the vehicle to be safe or an alternate provided.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (steering, air bags, communications). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Dick hana Honda (3321 ne auto mall dr, vancouver, wa 98662, (360) 342-9660) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Waterford, NY, USA