This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have purchased Honda CRV 2019 0N 02/18/2019. Initially the car performance was awesome. My first visit at first Texas Honda on 10/04/2019, to fix tyre puncher. When primary technician reminded me about security recalls then I asked to fix all the 3 recalls (1. 2019 CR-V fi-ECU self shutdown software product update, 2.2019 CR-V steering wheel controls & SRS sub-wire satefy recall, 3. 2019 CR-V incorrect owner's guide non-compliance recall) second visit at the same dealer on 10/17/2019 to explain all the issues I was facing after security recalls. The reported issues are high engine noise, sluggish acceleration, steering wheel tight and brake pedal feels very low while applying brake. Honda dealers did not accept the main issue while is high engine noise and sluggish acceleration. They simply deny saying no alerts showing on the dashboard. Raised support cases (given below) with american Honda and I feel I did not get right support because american Honda says we value our customers but they say our authorized dealer should check and confirm on the car issue. But dealers not agree to the issues, simply denying the issues. American Honda support case numbers: 1) 09952327 during Oct 2019. 2) 10214175 during Feb 2020. 3) 202888213 during December 2020 but the issues were not resolved. As a third party review, I approached Firestone, austin for inspection they did a test ride and confirmed with a report on the issues sluggish acceleration and steering hardness. But american Honda denied Firestone inspection report as they believe only authorized dealer, who are not acknowledging the issues. If any person who drive new Honda CR-V and try my car they agree in first attempt that engine noise is high and the car speed pick-up is very poor. I need help from NHTSA asap bcoz my new CR-V which is still in warranty but no-body accepts the car engine issue to fix it.
2019 Honda CR-V. consumer writes in regards to steering wheel controls & SRS sub-wire safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
2019 Honda CR-V. consumer writes in regards to steering wheel burrs safety recall. The consumer stated the parts were unavailable to complete the recall.
2019 Honda CR-V LX. Consumer writes in regards to cable reel safety recall. The consumer stated there were no parts available to complete the recall. The consumer was put on a waiting list, but did not receive a phone call.
- Cedar Lake, IN, USA
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The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (air bags, communications, steering); however, the parts for the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. C harper auto group (located at 4435 state route 51, belle vernon, pa 15012, (724) 929-8000) was contacted and stated that they were on the waiting list for parts to be provided. The manufacturer was contacted and referred the contact to the dealer. The contact had not experienced a failure. Consumer stated metal core of the steering harness has been replaced.
The contact owns a 2019 Honda CR-V. while the contact's husband was driving at an unknown speed, the vehicle turned left instead of right. As a result, the contact's vehicle crashed into another vehicle. A police report was not filed. The contact's husband sustained injuries that did not require medical attention. The vehicle was damaged, but was not towed. Prior to the crash, the contact called an unknown dealer about the steering failure and was informed that it was not a life or death situation. The dealer stated that they would call the contact back. The contact was not called back. The contact later received a recall notification for NHTSA campaign number: 19V694000 (equipment). The vehicle was not diagnosed or repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 5,000.
Honda has failed to replace the cable reel and cable reel sub-harness and install a protective cover on the steering wheel core for free. This is a safety recall and the dealer was contacted July 23, 2019.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign numbers: 19V694000 (equipment) and 19V383000 (air bags, communications, steering). The contact called garcia Honda albuquerque at 505-260-5000 (located at 8301 lomas blvd ne, albuquerque, nm 87110) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign numbers: 19V694000 (equipment) and 19V383000 (air bags, communications, steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Nalley Honda brunswick (178 altama connector, brunswick, ga 31525, (912) 267-7000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The manufacturer provided case number: 89944541. The contact had not experienced a failure. Parts distribution disconnect.
I got in my vehicle and started the engine. After putting it in "drive", there was a horrible sound that included screeching, grinding, clicking, whining, and buzzing and my steering wheel wouldn't move. This sound continued until I turned off the car. I had to get it towed.
Got a notice in the mail early August 2019 for a recall (NHTSA recall number 19V-383). Contacted the dealer I got the car from right away. Said they had no parts to repair it and would call back when they do. I followed up a few weeks later, and said the same thing. Two months now and I've gotten no notice of parts going to the dealer to fix the recall.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (air bags, communications, steering). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Pecheles Honda (3774 dr martin luther king jr blvd, new bern, nc 28562, (252) 637-4300) was contacted and confirmed that parts were not available. The manufacturer was made aware of the failure and the contact was provided a case number. The contact was also informed that there were not a lot of parts being shipped out for the recall remedy. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (air bags, communications, steering). The contact called route 23 Honda at 866-857-7386 (located at 700 state rte 23, pompton plains, NJ) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (air bags, communications, steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called dch Honda of nanuet (10 NY-304, nanuet, NY 10954, (845) 367-4380) who stated that the parts were not available. The vehicle was not repaired. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (air bags, communications, steering). The contact stated that stokes Honda cars of beaufort (located at 88 robert smalls pkwy, beaufort, SC 29906, (843) 379-2535) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received a recall notice for NHTSA campaign number: 19V383000 (air bags, communications, steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Superior Honda of omaha (4111 S 144th St, omaha, ne 68137, (402) 408-1000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (air bags, communications, steering); however, the parts for the recall remedy were not available. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Liberty Honda (71 w service rd, hartford, ct 06120, (860) 251-6851) was contacted and confirmed that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign number: 19V383000 (air bags, communications, steering). The contact stated that vatland Honda (located at 700 us-1, vero beach, fl 32962, (772) 299-9797) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact leases a 2019 Honda CR-V. the contact stated that NHTSA campaign number: 19V383000 (air bags, communications, steering) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2019. The contact spoke with hamilton Honda (655 us highway 130, hamilton township, NJ 08691, (609)-528-2600) and was informed that parts were unavailable. The manufacturer was contacted and stated that some dealers had parts and others do not. The manufacturer provided case number: 09899115. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Austin, TX, USA