The contact owns a 2019 Honda CR-V equipped with Firestone Tires, Tire Line: Destination LE3, Tire Size: 235/60/R18, DOT Number: [XXX]. The contact stated that after the vehicle was taken to the tire dealer for tire rotation, the wheel sensor warning light illuminated. Additionally, the vehicle vibrated and made an abnormal sound while driving. The contact pulled over to inspect the tires and discovered that the front driver's side tire had been plugged with an unknown object. The vehicle was taken back to the tire dealer, where air was added to the tires. The front driver's side tire was not replaced. The tire manufacturer was made aware of the failure and a case was opened. The tire failure mileage was 30,000. The vehicle failure mileage was 54,000. The VIN was unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Elm City, NC, USA

driving on the freeway home from work, in the middle lane, heard a loud bang then thudding and pulled over and my tire was almost flat with big hole in the sidewall blew out. after replacing with spare tire, saw 2 other smaller holes / slits where the sidewall blew out. called bridgestone manufactuer and they said this make model had a recall but not size did not have a recall or defect reported and there were not any replacement offerings.

- Ormond Beach, FL, USA

A Honda 2019 CR-V EX 2WD was purchased in March of 2019 and came with OE Hankook Kinergy GT 235/60R18 H436 tires. The DOT# 5M3V1BH5018 (One tire) and 5M3V1BH5118 (Three tires). The vehicle was garage kept and most of the mileage driven was within the state of Tennessee. All four tires were rotated every 5,000 miles and balanced every 10,000 miles by the Honda dealership that sold the vehicle. A multi-point inspection was performed every 5,000 miles that included steering, braking, struts, and suspension components with no issues found. Tire pressure was monitored by both the owner and dealer during routine maintenance. Road noise began after the 12,000-mileage maintenance and could be seen as uneven tire treadwear. At 15,000 miles the dealership performed a four-wheel alignment to correct the problem, but the noise continued and became more pronounced at higher speeds. It became difficult to hold a conversation or listen to the radio without turning up the volume. By 23,000 miles it became apparent that the inside and outside tread on all four tires had become scalloped. The dealership confirmed the diagnosis and recommended new tires. They stated that continuing to drive with the cupped tire tread was not a safety issue. In contrary, most retail tire or automobile repair websites universally agree that driving with scalloped tires is dangerous. The decreased amount of tire tread to road contact causes reduced traction and increased braking distances, on wet driving surfaces and in emergency situations. The dealership service advisor also shared information that Hankook uses substandard material in the manufacturing of their OE tires leading to premature wear and possible failure. How does this tire justify a treadwear rating of 540 and mileage warranty of 70,000 miles when an entire set of four tires became useless and unsafe at 15,000 miles?

- Hohenwald, TN, USA