This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
American Honda is the most fraudulent company I ever dealt with. Within the 1st year, a serious problem developed with the trunk, which randomly opens for no reason, sometimes overnight, sometimes while driving on the highway, which is incredibly dangerous. We took the car 2X to the delray beach dealer, & it claimed itcouldn't identify or replicate the problem, & then that they fixed it. They did nothing & the problem never stopped. I wasted 2 days on these visits, accomplishing nothing. Last month, now in California, & still under warranty, the trunk opened while I was away for a week, & I had water damage to > $200 of items in my trunk. I spoke with livette at Honda, who told me to go to the berkeley dealer to have the car assessed. I reviewed the history of the matter, & told her I wanted to be sure the dealer would be authorized to make repairs. Instead. I wasted another 4+ hours at the dealer, who said it couldn't identify & had never heard of the issue. There are hundreds of complaints about this on line, & when I showed them the complaints & how dealers had fixed the problem, the dealer said it needed approval from Honda (Honda said it needed the dealer to approve the repair, so it's like dealing with the insane). The dealer said it would call me after obtaining approval'they never did. Livette was the most offensive person I have ever dealt with, lied to my face, & refused to authorize the repair & closed the case though she never even spoke with the dealer. These cars have a known dangerous defect & Honda has done nothing'these cars should be recalled. The ntsb should track on-line complaints & obtain all Honda complaints for the last 5 years to determine all models affected. The car's undercarriage is also known to be defective; it is far too low & scrapes on speed bumps & gets torn off by them, parking barriers, & any road incline.
Vehicle was parked on driveway, when turned on it had battery and electric issues (battery just replaced by professional) ac blows out hot air (ac fluid just refilled as well by professional) and back door won't open from inside. Car was purchased less than two years ago and already malfunctioning.
Vehicle was involved in a front end/side collision. When told by collision shop the vehicle was finished and upon coming in to pick up the vehicle, obvious structural damage remained untouched, and unrepaired engine damage was obvious. Collision shop and insurance company insisted vehicle repairs were complete and fought me to take the vehicle to the Honda dealership for diagnostic. When the vehicle was finally taken, the check engine light was on and a dtc code was thron. Additional issues with the integrity of the vehicle post collision were noted and both collision shop and insurance company refuse to acknowledge safety issues and repair the vehicle to safety standards. Neither the collision shop nor the insurance company is familiar with the new 2016 Civic body, diagnostics, crash zones, and Honda position statements issued for the particular model. The vehicle was specifically purchased for a newly licensed driver, with safety being the top priority. The vehicle is no longer safe and it would be tragic to have another accident, where the other driver is at fault, with a much worse outcome because the integrity of this this vehicle is compromised due to inadequate repair. Unfortunately I cannot load all the repair photos, but the hood is not fitted, the pillars are buckled, the foot rockers/ floor pan is loose.
- Fredericksburg, VA, USA
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Paint peeling at bottom of left front bumper. Car is garaged. Problem noticed 2/7/18. I can slide my nail under the paint & continue to pee it. Car to be seen at Honda dealer 3/12/18 & photo of area of peel to be photographed & sent to appropriate Honda department for review. This is definitely a manufacturing deficit!
There is a dent on my car's rear upper quarter panel (C-pillar crease) on the driver's side. This dent is present on all 2016 and 2017 Civic sedan cars' either on driver's side or passenger's side. Honda dealer didn't accept this as a manufacturing defect and they refused to fix it. Additionally, there is no official explanation from Honda about the issue. I suspect that it's a safety issue. This dent problem exists globally, it's not a region specific problem as I have seen.
Just driving down a city street at 45 mph and heard a big pop. Pulled over to discover my sunroof glass had actually exploded outward. I believe this to be faulty tempered glass and wanted to report this issue. Thx
Trunk spontaneously opens. It hasn't happened while driving. I have taken it to the dealer, contacted Honda's headquarters. They are unable to reproduce the issue so cannot fix it. There are others on the Civic online forum who are experiencing this issue. This is a security issue where I cannot keep anything in my trunk. This is not right. One night after I got home, I went back out to my car and the trunk was opened. On numerous occasions, I go out to my car in the morning or after work and my trunk is open. I keep the keys as far away from the car as I can, I hang them up, but them in the bedroom and it does not good--so it is not the sensitivity of the key. I also noticed my gas tank hatch opens after I fill the tank. See the attached correspondence to Honda dated today.
The Honda Civic was in the driveway with the emergency brake set when it was parked. The vehicle has a manual transmission. A few hours later the car alarm was going off and when I went to look to see what was going on I discovered that the car had rolled down the drive and into a telephone pole. The police in my jurisdiction do not take accident reports for accidents on private property therefore a police report was not taken. After the incident I found that there was a active recall involving the emergency brake. When I bought the car on October 8, 2016 I was told there was a "do not sell" note in the computer system due to the recall. The dealer said they could do the download while we did the paperwork. After this incident involving the wreck the car was taken to a local dealer who checked the download and confirmed that the download was up to date. The car was taken back to the dealer two days later to have the brake system inspected which the dealer stated that there were no codes found in the system. This was done at the advice of Honda customer service. Honda customer service contacted me today and stated that at this time they recommend proceeding with an insurance claim. I stated that I thought that since there was an active recall and the recall had been performed on the vehicle and the emergency brake still failed that they would want to take the car to look at. I was told that they would look at the dealer reports and if they found something they would contact me back which seems dangerous to me. What's to say the brake won't fail again and next time there may be someone behind it or in front of it.
Following my wife after a recall on her car, it began to rain lightly. Knowing we were entering a 75mph turnpike, I phoned her to advise her to turn on her lights. She did. At the stop light before getting on the turnpike, all I could see were 2 tiny led bulb types on both sides. As she began to reach speed, she got 10-15 car lengths ahead of me. We knew the factory spoiler causes a vortex behind her car as we wipe off black powder that builds on the back of her car each day when she comes home from work. I've never driven behind her let alone in the rain. With the vortex creating a boiling spray, and the tiny led bulbs, I could not see her at all. Just a spray. No lights. At our exit close to home, as she took off, I could not see her tail lights even 5 car lengths back. It was day time I forgot to mention but cloudy and as stated, light rain. I could see her brake as the brake lights use a common bulb. Again, with the lights in the on position, the only time I saw her tail light was in the garage. The vehicle has two issues. The spoilers create a spray of water reducing visibility of the backbof her car in the rain or fog to zero. Honda even shows photos with their lights on. Tiny angled led's pointing up and in. And not nearly bright enough to be seen in rain. Heavy rain or dense fog, could be catastrophic. My wife drives I-40 & I-44 to and from work daily. 13 miles. She's had the car just a few months. I am concerned each morning. She currently leaves when it's dark. I'm worried about the spring rains and dawns early light wheather she will be seen. As stated earlier, the spoilers cause the turbulence or vortex behind the car. The lights are too small and lumens not strong enough to be seen. Photos below will show on city streets and in our driveway. The photos I took from my phone the last few blocks home and into the garage. This is bad! she loves this car
I leased the Honda Civic 2016 at woodland hills Honda. It was after leasing date, within 24-48 hours time, I returned to the car dealership to explain that I did not have an understanding that the Honda Civic 2016 did not come with a cd player and only offered an auxiliary cord outlet to work the entire sound system by my cell phone. The car dealership explained that they were unwilling to help me with a new car unless I wanted to pay more money but I could not get a new car at the same price. I argued for months with the dealership that being forced to work the audio system and run my maps for navigation through my cell phone posed a serious threat of distracted driving. The car is built in such a way, that the driver is only given an option to use the cell phone to operate audio and navigation. The way that the car is built, without the cd player, and only an auxiliary cord to plug into my phone to work the sound system interface conflicts with the California anti-texting law vc 23123.5. being forced to work my sound system and maps for navigation on my cell phone is the same spirit as to what and why this is against the law. It is distracted driving. Salesmen are not clearly explaining that you are buying a car with no cd player and you need to work your music from your cell phone. There is also more confusion at the point of sale because there are other cars that come with both the aux cord and also the cd player such as the Honda Accord 2016 Pilot for example. When I purchased the vehicle, I believed I was buying a car with both the aux cord and the cd player. Later, is when I learned, I leased the vehicle with only the aux cord option. I requested to end my contract on numerous occasions as I believed the car was a police magnet. I don't want to drive a car that makes me do something to attract officers. This is a safety and legal concern. Ticketed on 8/31/16.
I purchased a Honda Civic LX on 5-1-16, my test drive was approximately 10 minutes long and I did not experience any pain. My drive home from the dealership was approximately 30 minutes long. By the time I arrived home my arms and legs were numb, I had pain in my sacral, lumbar, and cervical spine areas. I had just traded in my 2016 Honda fit purchased O 3-3-16 at a $4,000 dollar loss due to sever back pain and extremity numbness while driving the salesman told me the reason the Honda fit 2016 seats were so bad was do to the fact that they are made in Mexico. I am 5'3" and I weigh 122 lb. I do yoga almost every day and consider myself physically fit. I have no history of back pain. The seat bottom is so low and short that I have nothing under my thighs for support and the angle of the seat floor is so sever that my knees are up by the steering wheel and my buttocks is way down close to the floor. My knees are constantly hitting the center console and driver door when turning or hitting bumps in the road. I have been a loyal Honda car owner for many years and am shocked by this dangerous geometrical error in ergonomics that Honda is marketing. My response time could be severely hindered do to the hazarous interior set up of this 2016 Civic LX.
A D V E R T I S E M E N T S
- Levittown, PA, USA