The contact owns a 2020 Honda Civic equipped with a manual transmission. The contact stated while driving 60 MPH, the vehicle started losing motive power and was also shaking. Additionally, the clutch pedal was going to the floorboard. There were no warning lights illuminated. The contact was able to pull off to the side of the road. The contact was able to restart the vehicle; however, the vehicle failed to move while depressing the clutch pedal. The contact smelled a burning odor coming from the clutch. The vehicle was towed to the dealer where it was diagnosed that the manual clutch had burned out and needed to be replaced. The vehicle was taken to a second dealer - Moss Bros. Honda (27990 Eucalyptus Ave, Moreno Valley, CA 92555) where it was diagnosed that the clutch pedal needed to be replaced. The vehicle was then taken to a transmission specialist who took the transmission apart and provided the same diagnostic. The contact stated that the clutch pedal was replaced; however, the failure persisted and the transmission continuously independently jumped out of gear while driving. The vehicle was taken back to the transmission specialist where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was then taken back to the first dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the vehicle stalled while driving. The vehicle was towed to the first dealer but was not diagnosed or repaired. The contact also referenced NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline). The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 4,950.

- Yucaipa, CA, USA

The contact owns a 2020 Honda Civic. The contact stated while inspecting and changing the oil, he noticed an excessive gasoline smell within the oil. The vehicle was taken to the dealer where it was diagnosed, the dealer stated gas in the oil is normal and to bring the car back after driving around a thousand miles. The mechanic changed the oil. The vehicle was not repaired. The failure recurred. The vehicle was taken to the dealer to be diagnosed. The technician informed the contact that he would need to speak with the manufacturer for a further option for the repair. The manufacturer was contacted by the technician and was informed that the VIN was not under recall and that the vehicle was performing as designed. The contact stated that the vehicle had experienced the oil dilution failure. The contact referenced NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline) as a possible solution to the failure however, the vin was not included. The manufacturer was notified of the failure and provided a case number 12258099 for the Vin [XXXXXX]. The mechanic confirmed oil level to be slightly elevated 12-14MM above full mark, tech contacted tech line re#4404999. Manufacturer stated within normal operating standards. The vehicle was not repaired. The failure mileage was approximate 11,000. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-€

- Huntsville, AL, USA