The contact owns a 2008 Honda Odyssey. The contact stated that the rear door collapsed and slammed shut. The shocks on the hatch failed to keep the hatch door up. The dealer stated that the shocks needed to be replaced and informed the contact this was not normal. The failure mileage was 70,000.

- Tallahassee, FL, USA

The contact owns a 2008 Honda Odyssey. The contact stated that the tailgate fell rapidly and unexpectedly, after it was lifted up. The vehicle was inspected by the dealer, who stated that the struts had leaked gas, which caused the failure. The vehicle was repaired. The manufacturer was made aware of the failure. The failure and current mileage 71,061....updated 05/22/13 the consumer was reimbursed. Updated 05/30/13

- Midlothian , VA, USA

Structure/body:hatchback/liftgate:support device---I went to open the back door on the van to get a stroller out. It was difficult to open and very heavy. When I let go the door shut on me. I had received a recall notice in the mail prior to the incident, informing me that the struts were bad and could give out unexpectedly. (ref #12V062000) when I called the dealership I was told my vehicle was under recall, but the parts were not in. After the parts arrived at the dealership, I was called and an appointment was made for the repair. Upon my arrival to the dealership for the repair, I was told my VIN was not under recall after all. At that point there was no helpful person at the dealership. It has been 7 months of weight lifting getting the stroller, groceries, etc. In and out of the van. Still no help from Honda (the dealership or national line).

- Mcdonough, GA, USA

The rear liftgate door had become abnormally heavy and does not holdup on its own. Referencing NHTSA campaign id number: 12V062000 (structure: Body: Hatchback/liftgate: Support device) I called the dealer. The service manager advised that the vehicle was not included in the recall campaign and offered no assistance. The manufacturer was notified and stated that the vehicle was not under any recalls and offered no additional assistance. This problem must be something Honda needs to fix on their own.

- Morrisville, NC, USA

Rear liftgate struts failed causing liftgate to fall suddenly on person beneath the rear door. Honda has already issued a recall on some 2008 models. When dealer and Honda customer support contacted regarding the incident refused to cover repair under recall. Informed about safety concern but no acknowledgment by Honda that this is a safety issue with potential for injury. Recall should be expanded to cover more vehicles than acknowledged by Honda. Honda should act responsibly to prevent injury to owners of these vehicles and recall and replace all affected vehicles before more injuries occur.

- Troy, MI, USA

The struts on my 2008 Honda Odyssey ex-L failed this morning. It is not covered by the current recall from Feb 16, 2012, since my Odyssey does not have a power liftgate. People still have to use the liftgate (powered or not), and it poses a big risk to the person under the liftgate. While supporting the liftgate with my head, I had to pull out my bicycle from the vehicle with both hands. As I moved, the liftgate would hurt me since it was only being kept open by my body. As soon as I moved out, it closed with a big bang. This is a major risk especially to the demographics of the users of the Odyssey: Moms with young children. This is a common problem as evidenced by this forum thread (11 pages long): www.odyclub.com/forums/52-2005-2010-Odyssey/40133-tailgate-gas-strut-problems.html related recall: Vehicle make / model: Honda / Odyssey model year(s): 2008-2009 manufacturer: Honda (american Honda motor co.) mfr's report date: Feb 16, 2012 NHTSA campaign id number: 12V062000 NHTSA action number: PE11034 component: Structure:body:hatchback/liftgate:support device

- Redmond, WA, USA

On approximately November 5, 2011 my husband went out to our 2008 Honda Odyssey to retrieve some items. He opened the rear liftgate as usual and while he was retrieving the bags the rear door gave way falling onto his back. The struts that hold the door up failed and can no longer support the weight of the door. Not only is it difficult to lift the door, but my husband and I have since been using a piece of wood to hold up the door when needed. I understand there is a recall of certain 2008-2009 Honda Odyssey rear liftgate struts for this exact same problem( NHTSA campaign id# 12V062000). However, I was told by the staff and manager at phillipsburg easton Honda that this recall does not apply to my vehicle eventhough it has the same exact problem listed in the recall.

- Phillipsburg, NJ, USA