Purchased brand new March 2020. Experiencing issues with radio static, popping noises from speakers, radio not found error message while driving. Radio still running after car is turned off and doors are opened. We have to turn the car back on and off again to get the radio to shut off. Issues worsened after recall work was completed.

- San Antonio, TX, USA

We bough the vehicle new, and it was fine for the first 1800 miles. Then, the entertainment system started randomly powering down, usually first displaying a message "network communication lost". sometimes it will come back on, sometimes it cannot be restarted for days at a time. (when it does come back on, there usually is a popping sound coming from the speakers). This happens at random, irregardless if the vehicle is in motion or not. Besides for not having the ability to listen to music while driving, this is a serious safety issue, because when this happens, the backup camera does not work either. So, you have a large vehicle (I.e. a minivan) with minimal rear visibility, which is usually used around children, and you have no way of seeing what's behind you. I brought this to the dealership and they said they don't know how to fix this. I spoke to american Honda and they also said they don't know how to fix this. This is literally a dead child waiting to happen.

- Chicago, IL, USA

The infotainment center will go black and disrupt viewing of the backup camera or other features. It is unable to be turned back on.

- Des Moines, IA, USA

We just bought our van 20 days ago, the infotainment system is failing. It intermittently shuts down when parked and while driving. The radio crackles, our model has a dvd player that sometimes doesn't work, back up camera sometimes doesn't work, bluetooth shuts off during a call. Screen shows connection lost and reboots while driving. We waited to take ownership of our van due to a recall that they was related to the infotainment system, I guess they didn't fix the problem.

- Pine River, MN, USA

I was sold a car with an active recall, that came out on 7/28. I purchased the car on 8/13 and had no idea about the recall... I am extremely upset that I was sold an unsafe vehicle and for a recall that could affect the safety of my wife and children

- South Hero, VT, USA

While driving on interstates and local roads, the onboard "infotainment" system continually emits loud popping, crackling sound (sounds like things hitting windshield), resulting in distraction and confusion while driving. Various components of the infotainment system randomly go out, causing system reboots while driving and creating distraction. Navigation system is also sometimes affected, failing to provide turn guidance or give accurate location. Rear "cabin view" freezes intermittently, displaying only still image rather than view of rear seats. Fm radio randomly cuts out, displaying "no audio connection for fm".

- Woodbridge, VA, USA

20V-438 is for a camera recall. However the two dealerships in my town both have said they will not have parts for 2 months.

- Raleigh, NC, USA

My vehicle's infotainment system continually turns off. The screen goes blank for long periods of time, the system will restart multiple times while driving, and it will not function properly. I have brought it in to the dealer to be fixed multiple times and nothing helps. I feel the vehicle is not safe to drive when the infotainment console controls so much of the vehicle. The buttons on the steering wheel also are disabled when I drive and have issues.

- Layton, UT, USA

New car, odometer ~ 300 miles. Backup camera no longer turns on when car is engaged in reverse.

- Far Rockaway, NY, USA

The car is making a crackling noise from the dash broad. Took it to the dealership and the latter stated that Honda is aware of the issue and that the crackling/sparkling noise come from the speakers. He further stated that Honda is working with nhtsp on a fix. The noise accentuates when the driver steps on the brakes, but also when S/he speeds up.

- Navarre, FL, USA

I purchased an Odyssey and within less than 2 weeks, the infotainment system started displaying problems. The system gives a loud, crackling noise over the speakers. Sometimes the audio connection will cut out with varying error messages. Other times the entire screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. When the audio goes out it will also hang up/disable any goes going over android auto or bluetooth. The audio display screen for android auto will sometimes freeze. I've already had my vehicle in the shop twice for this problem within a month and a week of owning the car and there's been no resolution yet. I've seen that there's a class action lawsuit for this exact problem in the 2018 and 2019 models, which apparently did not get rectified for 2020. The problem occurs randomly and sporadically, but does occur almost every single time I drive the car at some point or another. It's extremely distracting and not safe.

- Prichard, WV, USA

Had electrical issues with the Odyssey shortly after crossing 2K miles. The vehicle does not start reliably. Called Honda roadside assistance multiple times to jump start the vehicle. Brought the vehicle into the dealership to preform NHTSA recall number:20V-066 on Friday March 27th and have them inspect the issue starting the vehicle. The battery was charged by the dealership and on Saturday March 28th the vehicle continued to not start. When roadside assistance showed up on Saturday, the battery was checked and it was not an issue.the vehicle will be brought back to the dealership on Monday.

- Farmington Hills, MI, USA

Frequent loud crackling noises come from the speakers, followed by a network connection lost error message on the screen, and then the screen will go black and eventually the system will reboot. This will happen repeatedly while driving and does not depend on the state or use of the infotainment system (it can be off and still happen). There seems to be a correlation with going over a bump, suggesting a loose connection somewhere. When restarting or off, the radio, climate controls and the backup camera are all unavailable. This is a safety hazard as it distracts the driver and also prevents usage of the backup camera. Began happening intermittently at around 1500 miles and now at ~1700 miles it happens essentially all the time. Please address this issue soonest possible. Many people buying Honda cars and not aware of these issues !!!

- Champaign, IL, USA