2019 Honda Pilot accessories - interior problems: infotainment system screen goes dark

Infotainment System Screen Goes Dark

2019 Honda Pilot

This problem may be covered under warranty. Ask your Honda dealer.


fairly significant
Typical Repair Cost:
No data
Average Mileage:
3,600 miles
Total Complaints:
3 complaints

Most Common Solutions:

  1. not sure (3 reports)
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2019 Honda Pilot accessories - interior problems

accessories - interior problem

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2019 Honda Pilot Owner Comments

problem #3

Aug 142019

Pilot LX 3.2L

  • CVT transmission
  • 5,790 miles


Short circuit sound in radio at times. Screens go black. Main screen goes black, then will come back on, no speed indicator.

- Jay O., Camden, US

problem #2

May 292019

Pilot LX 3.2lV6

  • Automatic transmission
  • 2,768 miles

The infotainment system started going bad after owning the vehicle only a month. When you hit a bump the radio went out. I took it back to the dealer and they said they fixed the problem. It worked good for another two months then last week I started getting error messages and the whole info screen went out for minutes at a time. Now I hear static sounds and get messages saying radio out and network problems. It goes out then comes back. I understand Honda is getting a lot of heat from Odyssey and Pilot owners 2018 and 2019 cars. This is the manufacturer of the infotainment systems fault. The system is a joke and Honda just keeps passing the buck waiting to ride it out. I will not own another Honda after this. I've owned Hondas for years but this is my last Honda. I'm pissed and Honda doesn't care.

- David T., Morgantown, WV, US

problem #1

Apr 052019

Pilot EX-L 3.5L V6

  • Automatic transmission
  • 2,200 miles

click to see larger images

infotainment system screen goes dark

On 4/4 I read on Facebook about a Class Action Lawsuit directed at the 2019 Pilot Infotainment System having issues. On 4/5 my screen when dark. It comes and goes. Went to the dealer on 4/6 and the answer was to reset it. They rest it and I lost all my settings. Screen went out again after reset every day several times a day and then reappears. Very annoying. Radio.XM Phone etc all still function with steering wheel controls just can't see anything on the screen. Volume knob is also dead on the screen as is the on off button. Very disappointed now knowing this is a problem with the model.

- George G., Cleveland, OH, US

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