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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
91,822 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Hyundai Elantra suspension problems

suspension problem

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2002 Hyundai Elantra Owner Comments (Page 1 of 2)

problem #25

Nov 022017


  • 233,122 miles


Rear suspension cross member rotted out

- Blauvelt, NY, USA

problem #24

May 092016


  • 71,000 miles
My vehicle has control arm rust and perforations in the subframe, covered under an existing recall. Hyundai has admitted that the parts are covered under the recall, but states that they are unable to replace the subframe and control arms due to rust damage on the frame itself. Replacing the damaged portions of the frame will cost well over the price of the vehicle. If the subframe did not have to be replaced, the frame would likely hold for some time and not require replacement in the near future. The frame damage is only an immediate issue because the recall repair needs to be done. Hyundai has offered me to either replace the frame damage at my own expense so they can complete the recall repair, or take a buyout equal to the kelly blue book value of the vehicle. Other compensation such as rental fees was refused. It has taken them ~25 days since receiving the vehicle to make this offer.

- South Euclid, OH, USA

problem #23

Nov 232015


  • 153,248 miles
The contact owns a 2002 Hyundai Elantra. While at an independent mechanic for routine repair. The mechanic stated that the front lower control arm bushings were corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was 153,248.

- Wilmington, DE, USA

problem #22

Jul 032015


  • 115,000 miles


The contact owns a 2002 Hyundai Elantra. While driving at 25 mph, the passenger side control arm fractured. The steering wheel became difficult to steer. The vehicle was towed to an independent mechanic, where it was diagnosed that the control arm fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 115,000. Updated 07/27/16

- Albany, OR, USA

problem #21

Apr 152015


  • 195,000 miles
The contact owns a 2002 Hyundai Elantra. When the accelerator or brake pedals were depressed, a loud abnormal clunking noise emitted from the front end of the vehicle and the vehicle veered to the right. The vehicle was taken to an independent mechanic. The technician diagnosed that the lower control arm and ball joint failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,000.

- Farmingdale, NJ, USA

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problem #20

Jul 012015

Elantra 4-cyl

  • miles
2002 Hyundai Elantra. Consumer writes in regards to salt belt corrosion recall problems. The consumer stated she was never notified of the recall. Hyundai claimed it was because she was not the original owner. The dealer inspected the vehicle and determined the corrosion was too severe for her to drive the vehicle.

- Santa Rosa, CA, USA

problem #19

Dec 042014

Elantra 4-cyl

  • 158,860 miles


There is a rust hole in my right lower front suspension control arm, related to Hyundai recall# 091. I contacted Hyundai customer assistance case# [xxx]. I was told I would have to pay for the repairs and then attempt to seek reimbursement but was told there is no promise of a refund. I said their recall clearly states vehicles being recalled are in the salt belt states or cars that are registered in these states. My car came from Virginia but has been registered and driven here in Michigan for two years and should be included in this recall. My request for assistance was denied. All these vehicles were built with poor quality metal components, there are no VIN. Break points and should not matter where vehicle is located as vehicles move from state to state. I should not and will not wait for an incident to occur. I will pay for this repair to assure my families safety. I contacted my local dealer ann arbor automotive and talked to bethany patterson in service and emailed here pictures of the defective component(we have the email confirmation). She stated the service manager would review and get back to me. Three weeks later and no contact. I also took the car to them at ann arbor automotive which is my closest Hyundai dealer in ann arbor Michigan just to show them the failure which is visible with the steering turned without putting on a lift. The service manager would not come out to look at, they asked me if I had an appointment and then told me I would have to leave the car for at least 3-5 days just to look and contact Hyundai with no assurance of anything being done. What a joke. I have tried to contact you buy phone but the calls will not go through, do you still have a phone? there are more procedures that have to be done related to this recall but right now I have to replace this one part to make the car safe for my family. Please help everyone with this. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brooklyn, MI, USA

problem #18

May 212014

Elantra 4-cyl

  • 115,000 miles
I applied brakes at a stop sign and front driver side control arm collapsed. I had it inspected and treated under recall in 2009.

- West Des Moines, IA, USA

problem #17

May 212014

Elantra 4-cyl

  • 115,000 miles
I applied the brakes at a stop sign and the front driver side control arm collapsed. I had it inspected and treated under recall in 2009.

- West Des Moines, IA, USA

problem #16

May 262014


  • 165,000 miles
The contact owns a 2002 Hyundai Elantra. The contact stated that while driving 35 mph, there was a loud abnormal noise coming from the front driver side tire. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 165,000.

- Georgetown, KY, USA

problem #15

Mar 012013


  • 110,000 miles


The contact owns a 2002 Hyundai Elantra. The contact stated that while driving approximately 30 mph, the rear end of the vehicle swayed uncontrollably. The contact maneuvered to the side of the road. The vehicle was towed to an independent mechanic who stated that the rear driver's side lower control arm fractured. The vehicle was repaired. The manufacturer was notified of the problem. The approximate failure mileage was 110,000.

- Selkirk, NY, USA

problem #14

Mar 052013


  • miles
I am an owner of a 2002 Hyundai Elantra. In 2009 the passenger side lower control arm of my car rusted and broke in half, which I had repaired at my expense. Shortly afterward, I received a recall notice about the lower control arms and took my car in to have it serviced. Instead of replacing the defective parts, Hyundai drilled a hole for water to escape and put a wax coating on the control arms, which would later wear off. After receiving my car back, I was under the assumption that there would no longer be an issue with the lower control arms, as I do not recall being told in person nor in writing that I should continue to monitor the status of said parts. Additionally, after reviewing my receipt, it does not state anything about further maintenance of the lower control arms. On March 5, 2013 while traveling on the Pennsylvania turnpike, a major highway, my driver side lower control arm broke in half, almost causing me to get into an accident. I was lucky enough to get off to the side of the highway without an accident. After having my car towed to my mechanic, he diagnosed the problem with the control arm and recommended that I have it towed to the Hyundai dealership to be repaired. In my conversations with Hyundai employees, Hyundai dealership employees, and my own mechanic, I have discovered that this is not an isolated incident. Thus it is very disconcerting as a consumer and a human being to know that Hyundai has known about the defect and the fact that the recall was not a complete fix, and has done nothing to rectify the situation, whereby putting many peoples' lives in danger. I think it is imperative that all owners of these cars be contacted to warn them about the safety hazards they possess.

- Blue Bell, PA, USA

problem #13

Dec 272012

Elantra 4-cyl

  • 180,000 miles
The front lower control arm on my vehicle is rusted out, and is cracked on both sides. Local mechanic says it doesn't have long before it will fail. Researched price on internet and found there was a recall for that part. Dealer says that my VIN isn't included in the recall, even though my car was sold and driven in the "snow belt" states that are listed, and Kentucky also salts the roads during winter. My vehicle is obviously affected, but the dealer tells me to call Hyundai, and Hyundai tells me to go to the dealer. There are several other complaints about similar treatment, and there is little recourse offered. I was told that the NHTSA decided the details of the recall, but it was insufficient. This is a priority, my car could have a catastrophic failure any day (and thousands of other people too). The recall is campaign 091 front lower control arm corrosion.

- Pikeville, KY, USA

problem #12

Dec 052012

Elantra 4-cyl

  • miles
I recently bought a used 2002 Hyundai Elantra and discovered an abnormal amount of rust on the front control arms. In some places, holes had rusted through the control arms. Hyundai did a recall for over 150,000 of my exact model including those in the state which I live back in 2009. The recall was for this exact problem. When I took the car to the dealer, they inspected the vehicle and saw that my cars problem exactly matched all those others recalled. However, they informed me that my particular car was not under this recall despite having this identical problem. They gave me an estimate of $585 to replace the arms that were a manufacturer's defect. The arms have not broken yet but they very easily could break in the near future, potentially causing a fatal accident. The recall sent out in 2009 needs to be expanded since it did not include all the cars having this problem.

- Keedysville, MD, USA

problem #11

Oct 092012


  • 66,026 miles
The contact owns a 2002 Hyundai Elantra. The contact stated that while driving 55 mph and attempting to decelerate, the vehicle exhibited a loud banging noise. Suddenly and without warning, the steering seized and the front passenger side dropped to the ground. The contact inspected the vehicle and discovered that the control arm was severely corroded and fractured in two pieces. The manufacturer advised the contact that the vehicle was not included in NHTSA campaign id number: 09V125000 (suspension: Front: Control arm) and also, the extended warranty would not cover the corrosion failure. The vehicle was not repaired. The failure and the current mileage was 66,026.

- East Point, KY, USA

problem #10

May 262009


  • miles
2002 Hyundai Elantra. Consumer states vehicle has faulty lower control arms the consumer stated the lower control arm failed twice. The consumer became of aware of recall and the dealer replaced the lower control arm free of charge the second time. The first time, the consumer went to a repair shop and paid at his expense. The consumer was also informed the air bag light was on, all four struts needed to be replaced as well as the rims and tires.

- Maplewood, MN, USA

problem #9

May 172010


  • 98,000 miles
On 4/8/10 I took my 02 Elantra in for the recall control arm rust they replaced both control arms on 5/17/10 my wife was driving down the road when the right tire fell off, the car came to rest in the middle of the road, the control arm fell apart we had it towed back to Hyundai were we found out that the bolt was bad it also pulled the axle out of the transmission and to top that off they are refusing to pay for towing.

- Penndel, PA, USA

problem #8

Mar 172010


  • 78,300 miles
The contact owns a 2002 Hyundai Elantra GT. The contact received a recall notice for recall 09V125000 (suspension: Front:control arm). The contact was concerned because two dealerships did not have the parts available for the recall repair. The failure mileage was approximately 78,300. The current mileage was approximately 80,000.

- East Elmhurst, NY, USA

problem #7

Mar 062010


  • 125,000 miles
Received safety recall notice regarding control arm & subframe on our 2002 Hyundai Elantra on wed. Mar 3,2010. Plan was to contact dealership on sat.(Mar 6,2010) to schedule appointment for the following week. Received a panic call from my wife that something had snapped as she was crossing the rhinecliff bridge. Fortunately this occurred just as she was exiting the toll booth. Booth operator assisted her in getting car out of main flow of traffic and calling a tow truck. Tow truck driver confirmed that control arm had snapped as did the hyunadi dealer (where car was purchased). Dealer also said there were numerous other recalls concerning this vehicle that they would also be repairing. We were never notified of any of these with the exception of the control arm issue and in that case it failed within a few days of our notice. My question is why is it that were only notified a few days ago regarding such as serious issue when the original recall notice was dated nearly 11 months ago. And never notified regarding other recalls. By the way the dealer had the nerve to charge my wife for a loaner vehicle and said parts will need to be ordered. Obviously I am very thankful that neither my wife or anyone else were injured. But I remain furious that this ever happened in the first place.

- Rhinebeck, NY, USA

problem #6

Nov 252009


  • 32,000 miles
Collapse of control arm and loss of steering while driving, never received recall notice. They need to get the recall out before someone is hurt badly.

- Pittsburgh, PA, USA

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