The contact owns a 2019 Hyundai Sonata. The contact stated while she was at a red light, another vehicle crashed into the back of her vehicle however, the seat belt failed to retract, causing the contact to suffer whiplash and a bump to her knees against the dashboard behind the steering wheel. A police report was filed. The contact stated she was able to drive the vehicle to her residence, where she noticed she had sustained injuries on her legs and her right leg was swollen, as well as multiple other injuries. The contact sought medical attention. The contact stated that the vehicle was taken to the dealer and the driver-€™s side seat belt was replaced however, the seat belt was still not latching securely. The vehicle was taken to an independent mechanic who advised the contact to drive the vehicle up to a certain speed and step on the brake pedal to see if the seat belt would operate as needed. The contact did so, and the seat belt operated as needed. The manufacturer was made aware of the failure and advised the contact to mail photos of the vehicle and other documents. The contact provided the needed documentation as requested. The approximate failure mileage was 12,246.

- Hagerstown, MD, USA